Executive Assistant Customer Service
Resume:
PROFESSIONAL
SUMMARY
Seasoned Executive Assistant with
10+ yrs experience supporting C-level
executives in a fast-paced
environment. Strong organizational,
planning and communication abilities.
Effective at independently handling
diverse business relationships with
disciplined execution strategies.
CORE QUALIFICATIONS
LANGUAGES
**********@*****.***
Bangalore, 560093
EXPERIENCE
08/2022 - Current
Sr. Executive Assistant
Haleon Bangalore, India, India
10/2015 - 08/2022
Sr. Executive Assistant to the Country Head
Epsilon Bangalore, India, India
• Travel administration
• Customer service-orientated
• Microsoft Office proficiency
• Workforce mentoring
• Invoice processing
• Meeting planning
• Administrative support specialist
• Business correspondence
• Calendar management
• English, Malayalam & Hindi
MARIETTA
MORRIS
Calendar management (Heavy calendaring, scheduling of complex meetings). Supervised executive calendars while supporting administrative team to facilitate smooth operational flow.
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Managing international travels including, tickets, accommodation and local transport for the leaders
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Managing travels of high-level stakeholders visiting the Bangalore office, including booking of meeting rooms, preparing meeting itineraries, coordinating local transport and food arrangements
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Scheduled and planned meetings, team offsites and conferences to streamline business operations
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Filing of claims and expenses on Concur, tax filings, visa application and renewals
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• Tracking and managing personal/sensitive official information
• POC for external stakeholders from across the globe
• Maintaining trackers relating to meetings, travel and budgets
• Facilitating senior-level interview scheduling
Managed information flow between senior executives and other members of staff, passing on information about policies, procedures and directives.
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Acted as primary point of administrative contact and liaison with other offices, individuals and external organisations to streamline communications.
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Maintained customer confidence and protected operations by keeping information confidential.
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Calendar management (Heavy calendaring, scheduling of complex meetings. Supervised executive calendars while supporting administrative team to facilitate smooth operational flow
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Managed domestic and international travels including arranging visas, tickets, accommodation and local transport for the Country Head
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Managed travels of high-level stakeholders visiting the Bangalore office, including booking of meeting rooms, preparing meeting itineraries, coordinating local transport and food arrangements
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Offered logistical support to visiting executives in coordination with other assistants
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Facilitated smooth executive trips, arranging appropriate travel, visas and agendas
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Planned meetings & Events, including offsite for Country head and his direct reports
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• Filed claims and expenses on Concur
• Tracked and managed personal/sensitive official information 06/2014 - 09/2015
Sr. Executive Assistant to CEO & COO
AIG Data Solutions Bangalore, India
05/2013 - 10/2013
Executive Assistant to Sr. IT Director
Informatica Bangalore, India
06/2011 - 12/2012
Executive Assistant to Senior Vice President
MERIDIAN COMMUNICATION PVT. LTD Bangalore, India
• POC for external stakeholders from across the globe
• Maintained excel sheet of meetings and contacts for the Country Head
• Assisted with Campus Recruitment during the initial set up of the company
• Assisted with CSR activities
• Coordinated interviews of senior profiles with Country Head Assisted sales team with account research work when there is extra bandwidth.
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Acted as primary point of administrative contact and liaison with other offices, individuals and external organisations to streamline communications.
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Calendar management (National & International), meetings, minutes of meeting.
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Managed International Travel schedules, Hotel bookings & coordination of Visa formalities, letter of invites, Forex, Matrix calling cards and cash/card reimbursements
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Planning of meetings & events - Scheduled and planned meetings and conferences to streamline business operations
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Travel Trackers (Budgeted travels for the year, on completion of travel, trackers for claims & reimbursements) and Documents with relevant info relating to travel guidelines incl do's & don'ts for first time travelers
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PO Trackers (For PO's raised during the Financial year and follow ups on outstanding payments and services)
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• Maintained trackers for GWIT Events in India
• Assisted with Admin and Facilities
• Coordinated and managed approval of PPM Time sheets Catering to special requests from international guests including shopping, leisure activities, personalized food menus and local data cards
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Acted as primary point of administrative contact and liaison with other offices, individuals and external organisations to streamline communications.
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Managed information flow between senior executives and other members of staff, passing on information about policies, procedures and directives.
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Calendar management (National & International) - supervised executive calendars while supporting administrative team to facilitate smooth operational flow
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• Managed International Travel schedules, Hotel bookings & reimbursements Facilitated smooth executive trips, arranging appropriate travel, visas and agendas
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Planned meetings & events - scheduled and planned meetings and conferences to streamline business operations.
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• Managed the workflow and deadlines of senior managers
• Follow ups on reports of senior managers
• Handled Sr. Director's incoming &outgoing electronic communication Responsible for scheduling meetings, checking product quality, and deadlines of subordinates
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Communicating and handling all incoming and outgoing electronic communications on behalf of the management
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Managed information flow between senior executives and other members of staff, passing on information about policies, procedures and directives.
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04/2008 - 09/2010
Administration Executive
GREY WORLDWIDE PVT. LTD Bangalore, India, INDIA
05/2007 - 04/2008
Guest Relations Executive
ITC WINDSOR MANOR Bangalore, India, INDIA
EDUCATION
2023
Responsible for calendar management, requiring interaction with internal and external executives, to coordinate a variety of complex meetings
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Communicated and handled all incoming and outgoing electronic communications on behalf of the management
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• Researched new business and prospective clients
Arranged travel schedules and reservations for executive management as needed
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Prioritized and managed multiple projects simultaneously, including follow through on issues in a timely manner
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Assisting Human Resource Division with the sourcing and placement of candidates for Meridian's Creative Division
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• Planned, Organized and Executed leisure activities for Office staff
• Handled a wide range of administrative and executive support related tasks
• Handled new business calls and front office enquiries
• Retainer management (billing and accounts)
• Coordinated with Finance Department – Billings, Accounts etc.,
• Handled Internal and External correspondence (Electronic and Written) Arranged travel schedules and reservations for executive management as needed
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Prioritized and managed multiple projects simultaneously, including follow through on issues in a timely manner
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• Sat in on meetings, hearings and conferences to document activities
• Assisted associated departments with clerical and administrative support
• Planned and coordinated the provision of friendly, efficient services to guests
• Greeting Guests upon arrival
• Coordinated and supervised all activities for guests
• Assisted guests with airline bookings and reconfirmations
• Assisted all departments in being receptive to the needs of guests Assisted with translations (information: guest directory; menus etc.) as required
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• Assisted with check-ins / check-outs of clients
• Assisted in any other duties when required by the Front Office Manager Monitored guest feedback to continually seek improved operations and processes for optimized customer satisfaction. Provided feedback from Guests to Front Office Manager for relevant action
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Worked with energy and enthusiasm to provide outstanding hotel environments for optimized guest experiences
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Remained flexible working different shift patterns by accepting call-ins to cover shifts not filled by scheduled employees
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Maintained an extensive knowledge of establishment services, availability and layout to efficiently provide information to customers
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Carried out VIP guest research and profiling to best meet bespoke needs during hotel stays
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Handled guest queries effectively and efficiently, offering expert advice on services and facilities
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Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention
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JD Institute of Interior Design Bangalore
Diploma in Interior Design: Architecture & Interior Design 1999
Modern Group of Institutions Kerala
Computerized Office Automation: Office Administration 1998
Kerala State Board Kerala
SSLC
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