OBJECTIVE

Secure a challenging position where my skills and experience can be effectively utilizing my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.

SUMMARY OF QUALIFICATIONS

-Extensive background in Customer Service and Sales

-Successful in meeting deadlines and targets

-Experience dealing with all cultures and backgrounds.

-The ability to work in a fast pace and learn very quickly.

-Exceptional Work ethic and Self-management skills

PROFESSIONAL EXPERIENCE

Basketball Skill Development

Milwaukee, Wisconsin

1/2019-Present

Lyft and Uber

Milwaukee, Wisconsin

3/2018-Present

AT&T-SBS Sales & Residential Sales

Brookfield, Wisconsin and Atlanta, Georgia

07/2010-10/2022

Sales Representative

Assist business and Residential customers by providing a solution to increase profitability, productivity with AT&T products. Consulted with customers regarding products and service that would provide the best solution.

-Recognized for exceeding yearly objectives for 5 years at 126%

-Helped peers go from 71% to 100% for monthly numbers Dec, Jan and Mar 2017

-Follow up calls with customers to increase profitability

Team Lead

Support a call center sales floor of 40 representatives with increasing AT&T profitability and gain buy in from representatives to offer the best solutions for our customers.

-Follow-up calls for my team to increase our numbers by 25% January 2018

-Held group meeting and presentations to decrease cancelations under 20%

-Introduced The VoIP Project to help increase VoIP solutions and product knowledge to the Brookfield West Team

-Managed accounts that needed renewals or opportunities for upgrades

-Help train new hires on all products and solutions

Contact this candidate