Troy Mitchell

Customer Service Representative

Ozone Park, NY

adz5tv@r.postjobfree.com

+1-917-***-****

Exceptional Customer Service

Representative with 10-15 years of

experience. Interacts professionally

with customer to provide

information about products and

services and to handle and resolve

complaints. Demonstrates excellent

customer service, leadership and

critical thinking skills with the ability

to consistently exercise good

judgment in a fast-paced

environment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Manager

Global Contact Services - Long Island City, NY

September 2017 to July 2023

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, and scheduling appointments.

Answer incoming calls, greet callers, and making sure callers are assisted. Performs daily clinical functions such as data entry. Call Center Representative/Customer Service

Prepaid Ventures LLC - New Hyde Park, NY

February 2008 to July 2017

Managed prepaid debit accounts through inbound from card holders that have been lost or

stolen Visa cards, transaction

inquiries, and disputing

unauthorized charges on their

accounts.

Using computers and computer

systems to program, write

software, set up functions, enter

data, or process information.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Handling complaints, settling

disputes, and resolving

grievances and conflicts, or otherwise negotiating with others.

Customer Service

AAA The Automobile Club - Garden City, NY

August 2007 to January 2008

Handling high volume of inbound

calls.

Assisting customers with their

vehicles.

Analyzing information and evaluating results to choose the best solution and solve problems.

Received outstanding customer

service representative for the month of September and July for customer satisfaction award.

Sales

Just Energy Corporation - Queens, NY

October 2003 to August 2007

Door to door service throughout northeast region selling a package deal of gas and electricity to homeowner members. Provided extensive sales training through seminars with team members to ensure sales

techniques and effective closing

strategies.

Developing specific goals and plans to prioritize, organize, & accomplish your work. Education

Associates in business administration in business administration Nassau Community College - Garden City, NY

September 2006 to June 2008

Skills

• Call Center

• Customer Service

• CSR

• Customer Support

• Customer Care

• CRM software

• Cold Calling

• Marketing

• Sales Management

• Door-to-Door Experience

• Salesforce

• Business Development

• Outside Sales

• B2B Sales

• Account Management

• Relationship Management

• Direct Sales

• Customer Relationship Management

• Negotiation

• Project Management

• Route driving, cdl classB (5 years)

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