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Medical Assistant Customer Service

Location:
Elkton, MD
Salary:
25.00/hr
Posted:
October 04, 2023

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Resume:

Tonia Melchor adz5sq@r.postjobfree.com 443-***-****

To utilize my phlebotomy / medical assistant skills while being an asset to an organization, as well as

provide quality customer service to patients and or clients.

Education

2020 Phlebotomy Technician Board Certified, International Academy of Phlebotomy

1989-1990 Star Technical institute Medical Assistant Program

1985 Newark High School High School Diploma

2018 Union Hospital Supervisory Course

Positions Held

Phlebotomy Supervisor

2014- Present Union Hospital Elkton, MD

* Facilitated and instructed College Student Phlebotomy Practicum

‘+ Responsible for employee timekeeping and payroll

‘+ Managed, directed, supervised and coordinated the activities of all the phlebotomy activities and

daily functions for Hospital and Out-Patient Phiebotomy Off-Sites

* Created Phlebotomy Teaching Guides/Presentations and Visual Phiebotomy Process

Improvement Tools

+ Responsible for ensuring that the process of drawing blood is performed according to safety and

compliance standards by annual employee evaluations.

Phlebotomist

1998-2014 Union Hospital Elkton, MD

* Obtained blood from patients of all ages via venipuncture.

* Delivered specimens to proper department and labs

‘+ Trained phlebotomy students and new recruits

‘+ Performed appropriate specimen procurement for inpatient and outpatient labs.

Phlebotomist .

1993-1997 Labcorp New Castle, DE

* Performed phlebotomy draws by venipuncture from nursing home and homebound patients.

* Transported specimens from nursing homes to appropriate labs and departments.

+ Answered telephones and scheduled patient home draws.

Phlebotomist

1990-1993 Mediab New Castle, DE

+ Performed phlebotomy draws by venipuncture from nursing home and homebound patients.

* Transported specimens from nursing homes to appropriate labs and departments.

* Scheduled home draws and called facilities with STAT or critical results.

Patient and Employee Recognition

New RN Venipuncture Demonstrator

Neonatal Venipuncture Demonstrator

Stroke Team with less than 15min collection & lab result turn around time

Process improvement Team

References

Available Upon Request.



Contact this candidate