Customer Service Patient Support

Deborah Rivera

Buda, TX *****

***********@*****.***

PROFESSIONAL SUMMARY

Highly dedicated and patient-focused Medical Professional with 35+ years of extensive experience in healthcare administration and customer service. Proven track record of efficiently retrieving and managing patient records, handling billing processes, and delivering exceptional patient support. Adept at scheduling appointments, verifying insurance, and maintaining a positive and compassionate demeanor in fast-paced environments.

SKILLS

Patient Records Management

Customer Service

Multitasking and Time Management

Billing and Payments

Data Input and Organization

Insurance Verification

Appointment Scheduling

Compassionate Patient Support

PROFESSIONAL EXPERIENCE

Medical Records Clerk

Pediatrix Medical Group, Inc. March 2020 – Present

File, organize, and update patient records including medical history, test results, treatment plans, and relevant information. Ensure that records are complete, accurate, and properly filed.

Enter patient data into electronic health records (EHR) systems. This involves updating patient demographics, medical history, medications, and treatment details.

Process requests for the release of patient information, adhering to privacy regulations and HIPAA (Health Insurance Portability and Accountability Act). Verify the authenticity of requests before releasing any information.

Patient Services Associate

Pediatrix Medical Group, Inc. August 2006 – February 2020

Retrieve and organize patient medical records, streamlining patient care processes.

Perform patient check-in and check-out procedures with accuracy and professionalism.

Efficiently handle billing processes, ensuring timely and accurate charges.

Provide exceptional customer service, addressing patient inquiries and concerns with empathy.

Medical Intake Coordinator

Guadalupe Zamora, M.D. June 2001 – August 2008

Managed busy phone lines, scheduling appointments, and responding to patient inquiries.

Collected and posted payments, maintaining accurate financial records.

Verified insurance information to facilitate smooth billing processes.

Called prescriptions to pharmacies, adhering to physician instructions.

Certified Pharmacy Technician

HEB Pharmacy May 1996 – May 2001

Assisted customers by processing prescription orders with precision and care.

Initiated refill requests by communicating with physicians, ensuring timely medication availability.

Managed pharmaceutical inventory, maintaining adequate stock levels and organized records.

Accurately input prescription data and labeled medications for proper dispensing.

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