Andres Mauricio Guzman

IT SR PM

Infrastructure Operations - IT Management - Project Management

Network Security

Application Testing

Quality Assurance

Test Plan Design

Troubleshooting

Disaster Recovery

Vendor Relationships

Service Level Agreements

Cross-Team Collaboration

Analytical professional with extensive experience implementing technology solutions aimed at business process improvement and operational efficiency.

Proven success in the development and execution of IT strategies and tactical plans.

Deep understanding of Microsoft products including Active Directory, Exchange, and clustering.

Skilled troubleshooter focused on identifying and resolving technical issues.

Strong knowledge of emerging technologies and IT best practices.

Gifted communicator skilled in building and strengthening relationships across all functions to drive strategic business operations. Fluent in English and Spanish.

CAREER ACCOMPLISHMENTS

Office 365 Enablement Migration and Security projects Led the successful migration of $55,500 users from Active Directory and Microsoft Office Cloud 365.

Revitalized project management processes using ITIL and PMP standards.

Designed and implemented a business contingency and disaster recovery program.

Implementation of Security roadmap Three – year 20019 to 2023

Implementation of Data Center, the project was to design and build the Data Center. This data center host more than approximately 170 virtual machines and approximately 5'000 user accounts and provides access to all the applications that is used by the different business units of the Business.

PROFESSIONAL EXPERIENCE

OMG Consulting, LLC Miami, Florida. Present 01/2022 – Present

Senior IT Project Manager

Performed professional level project management and planning work on complex multifaceted projects from inception to completion of Infrastructure specific work efforts. Lead the planning and development of all Infrastructure project deliverables and interfaced with different teams and business owners within Client as well as third party vendors.

Focus on meeting customer needs and satisfaction by managing project commitments including communications with sponsors, stakeholders and management Worked with key stakeholders IT Infrastructure Engineers IT Infrastructure Managers, Directors, sr Directors, sr Security Directors, and resource managers to clearly define and remove ambiguity in the scope of the projects. Work with the team to break deliverables into manageable tasks to establish and obtain the resources needed to set milestones and effectively coordinate activities of the team and key vendors.

Led a work-stream for a project that moved a large Data Center to a smaller blueprint and created a DR strategy to have back up Data Center at a different City.

Deliver on Infrastructure IT projects and Security Projects program commitments through approved projects - delivering within the schedule, scope, budget, and expected benefit realization.

PMO, Aligned and standardize enterprise processes, and implementation of all the document templates needed for Initiation, Planning, Execution, Control and Closure for the PMO office projects.

Delivered on ethics, safety, performance management, and security audit compliance commitments.

Deliver on Infrastructure IT projects and Security Projects programs commitments through approved projects - delivering within schedule, scope, budget, and expected benefit realization.

Complete all required enterprise training, security compliance, and performance management commitment.

Deliver approved scope and budget of portfolio projects.

Portfolio projects completed on-time, on-budget, on-quality. (Citrix to Cloud migration)

Responsible for the migration of customer 200 + servers running Windows 2008 enterprise, into windows 2016 or 2019 enterprise edition. The project included all services and applications running on these servers.

Migration to Azure Cloud.

Migration of SharePoint.

Implementation of Teams.

Responsible for managing the implementation of Active Directory and Office 365 in Microsoft Cloud Migration implementation continued initiative. We have been successful migrating over 7,500 users to the cloud.

Proficiently led and executed strategic acquisition initiatives, demonstrating a strong ability to identify, evaluate, and negotiate potential targets to enhance company growth.

Spearheaded successful divestiture projects, skillfully navigating complex legal and financial aspects to optimize asset value and streamline business focus.

Utilized in-depth market research and financial analysis to assess acquisition opportunities, resulting in the identification of lucrative investments and potential cost savings.

Collaborated closely with cross-functional teams, including legal, finance, and operational stakeholders, to ensure seamless execution of acquisition and divestiture transactions, consistently achieving strategic objectives.

Played a pivotal role in SAP implementation projects, overseeing the successful integration of SAP modules, resulting in enhanced operational efficiency and streamlined business processes.

Proficiently supported and maintained critical HR, Payroll, and financial systems, ensuring data accuracy, compliance, and uninterrupted business operations.

Led cross-functional teams in the customization and configuration of SAP solutions, tailoring them to meet specific organizational needs and objectives.

Demonstrated expertise in troubleshooting and resolving complex issues within SAP and related applications, minimizing downtime and ensuring data integrity.

Royal Caribbean Intl Miramar, Florida 02/2022 – 11/ 2022

Senior IT Security PM

Managed GRC Security Program: Inclusion of 3 projects:

GRC Automation

Description: Developing a one-stop ServiceNow portal interface for GRC’s business interaction with ServiceNow IRM, including:

1.Central repository for tracking compliance policies & risk register

2.Visibility into policy exception and risk assessment lifecycle

3.Scope: Deploy an automated GRC tool (ServiceNow)

PCI Scope Reduction:

Description: Reduce clear credit card (CC) footprint on RCG ships

TPRM Automation:

Description: Develop a one-stop shop tool for RCG’s third party vendor management (TPRM) and integrate it with our GRC tool, ServiceNow

1.Scope: Deploy an automated TPRM tool (OneTrust)

Planning: Facilitated cross-team planning and estimation of IT Security project(s).

Facilitated scope discussions and help ensure there is alignment on what is in scope

across the involved teams and leadership

Prioritization: Helped facilitate prioritization conversations if resource contention, or

other project-related issues, arise. Facilitated appropriate escalation to leadership

when conflicts could not be resolved

Project Management: Manage and monitor inter-connected IT projects across

various teams to ensure dependencies are exposed and scope is well understood

Tracked and monitored project status, ensuring risks are reviewed & mitigated, issues

are escalated & resolved, and changes are documented & approved (utilizing RCG’s

PPM solution)

Facilitated periodic synchronization meetings, with key stakeholders, to help ensure a

holistic and thorough solution/view of your project(s)

Ensured proper and timely project communication to all internal and external

stakeholders (status reports, steering committee, resource managers, etc.)

Facilitate reviews of your project(s) with Sr. Management, as needed

Ensure your project teams are adequately staffed for

flawless execution. Forecast and track team resource needs

Budget Management: Proactively and accurately manage your project financials to

meet department planning, forecasting, and reporting deadlines

Risk Management: Managed tracking and mitigating risks & issues across all projects

Southern Glazers Wines & Spirits Miramar, Florida 04/2021 – 11/ 2021

Senior IT Project Manager

Performed professional level project management and planning work on complex multifaceted projects from inception to completion of Infrastructure specific work efforts. Lead the planning and development of all Infrastructure project deliverables and interfaced with different teams and business owners within Client as well as third party vendors.

Focus on meeting customer needs and satisfaction by managing project commitments including communications with sponsors, stakeholders and management Worked with key stakeholders IT Infrastructure Engineers IT Infrastructure Managers, Directors, sr Directors, sr Security Directors, and resource managers to clearly define and remove ambiguity in the scope of the projects. Work with the team to break deliverables into manageable tasks to establish and obtain the resources needed to set milestones and effectively coordinate activities of the team and key vendors.

Led a work-stream for a project that moved a large Data Center to a smaller blueprint and created a DR strategy to have back up Data Center at a different City.

Deliver on Infrastructure IT projects and Security Projects program commitments through approved projects - delivering within the schedule, scope, budget, and expected benefit realization.

PMO, Aligned and standardize enterprise processes, and implementation of all of the document templates needed for Initiation, Planning, Execution, Control and Closure for the PMO office projects

Delivered on ethics, safety, performance management, and security audit compliance commitments

Complete all required enterprise training, security compliance, and performance management commitment. Led a work stream for a project that moved a large Data Center to a smaller blueprint and created a DR strategy to have back up Data Center at a different City.

Deliver on Infrastructure IT projects and Security Projects programs commitments through approved projects - delivering within schedule, scope, budget, and expected benefit realization.

Citrix to Cloud migration

PMO, Aligned and standardize enterprise processes, and implementation of all of the document templates needed for Initiation, Planning, Execution, Control and Closure for the PMO office projects.

Delivered on ethics, safety, performance management, and security audit compliance commitments

Complete all required enterprise training, security compliance, and performance management commitment.

Complete requirements within the timeframe and enterprise tools provided

100% compliance by all team members.

Deliver projects and programs on time, on budget and on scope utilizing PMO delivery framework in order to enable business capabilities and to achieve business growth objectives. Deliver approved scope and budget of portfolio projects. Portfolio projects completed on-time, on-budget, on-quality. Execute projects per approved funding using EPMO Delivery Framework, tools, and project management best practices. Deliver 90% of portfolio projects within approved schedule and budget

The organization has job scheduling requirements that have exceeded the capabilities provided by the current iSeries job scheduling tool, Robot. To date, funding has not been available to assess market solutions for job schedulers to address our enterprise needs for multiple KOPs (JDA, SAP, Sapphire, OneSource, etc.). The project was to select a new enterprise job scheduler would be in place to service additional features targeted to be in enabled within the JDA environment as part of the upgrade.

Robot cannot scale to meet the current needs of the enterprise. This project will assess market solutions to meet our enterprise requirements and recommend a new enterprise job scheduling tool as well as provide high-level estimates on implementation schedule, resources, and cost of adoption

Responsible for the migration of 200 + servers running Windows 2008 enterprise, into windows 2016 or 2019 enterprise edition. The project included all services and applications running on these servers.

Migration to Azure Cloud.

Migration of SharePoint.

Implementation of Teams.

Responsible for managing the implementation of Active Directory and Office 365 in Microsoft Cloud Migration implementation continued initiative. We have been successful migrating over 7,500 users to the cloud. Also responsible

Conviva Care Solutions (Subsidiary of HUMANA) Doral, Miami Florida 08/2019 – 04/ 2020

Senior Global IT Project Manager

Performed professional level project management and planning work on complex multifaceted projects from inception to completion of Infrastructure specific work efforts. Lead the planning and development of all Infrastructure project deliverables and interfaced with different teams and business owners within Client as well as third party vendors.

Focus on meeting customer needs and satisfaction by managing project commitments including communications with sponsors, stakeholders and management Worked with key stakeholders IT Infrastructure Engineers IT Infrastructure Managers, Directors, CIO, CISO, and relationship managers to clearly define and remove ambiguity in the scope of the projects. Work with the team to break deliverables into manageable tasks to establish and obtain the resources needed to set milestones and effectively coordinate activities of the team and key vendors.

Led a workstream for a project that moved a large Data Center to a smaller blueprint and created a DR strategy to have back up Data Center at a different City.

Deliver on Infrastructure IT projects and Security Projects program commitments through approved projects - delivering within the schedule, scope, budget, and expected benefit realization.

PMO, Aligned and standardize enterprise processes, and implementation of all of the document templates needed for Initiation, Planning, Execution, Control and Closure for the PMO office projects.

Delivered on ethics, safety, performance management, and security audit compliance commitments

Complete all required enterprise training, security compliance, and performance management commitment. Led a work stream for a project that moved a large Data Center to a smaller blueprint and created a DR strategy to have back up Data Center at a different City.

Deliver on Infrastructure IT projects and Security Projects programs commitments through approved projects - delivering within schedule, scope, budget, and expected benefit realization.

PMO, Aligned and standardize enterprise processes, and implementation of all of the document templates needed for Initiation, Planning, Execution, Control and Closure for the PMO office projects.

Delivered on ethics, safety, performance management, and security audit compliance commitments

Complete all required enterprise training, security compliance, and performance management commitment.

Complete requirements within the timeframe and enterprise tools provided

100% compliance by all team members.

Deliver projects and programs on time, on budget and on scope utilizing PMO delivery framework in order to enable business capabilities and to achieve business growth objectives. Deliver approved scope and budget of portfolio projects. Portfolio projects completed on-time, on-budget, on-quality. Execute projects per approved funding using EPMO Delivery Framework, tools, and project management best practices. Deliver 90% of portfolio projects within approved schedule and budget

Responsible for managing the implementation of Active Directory and Office 365 in Microsoft Cloud Migration implementation continued initiative. We have been successful migrating over 5,500 users to the cloud. Also responsible for managing the infrastructure meetings with the Migration team for 6 months with a total of over 15 coworkers ranging from Global Directors, IT Managers, Integration Managers, Exchange Admins, FTEs, Network Engineers. Led and directed all aspects of the technical/functional infrastructure meetings. Assisted senior executives using organization perspectives and methods to execute project strategies, improved communications and performance, and optimize roles and responsibilities for the project.

Migration to Azure Cloud.

Migration of SharePoint.

Implementation of Teams.

Oversaw the successful migration of 5,000 users from Active Directory and Microsoft Office Cloud 365.

Deployed all components of office 365 on a global level: Exchange Online, SharePoint Online, Skype for Business Online, Office Professional, yammer, Lync and One drive.

JOHNSON CONTROLS Boca Raton Florida 06/2013 – 12/2018

Senior Global IT Project Manager

Direct global cross-functional project teams in the delivery of complex IT applications and systems. Develop and execute program-level vision, strategy, approach, and implementation plans required to achieve necessary business outcomes. Identify and resolve project level risks and issues. Serve as the main point of escalation to remove roadblocks and communicate status to executive leadership. Partner with internal and external customers and key stakeholders to define objectives, scope, budget, resource needs, and success criteria. Build and maintain positive relationships with colleagues and key vendors.

Led a work stream for a project that moved a large data center to the corporate data centers.

Deliver on Real Estate program commitments through approved projects - delivering within

schedule, scope, budget, and expected benefit realization.

Aligned and standardize enterprise processes and SLA’s to reduce cycle time and improve value provided by enterprise service offering (i.e. SAR, Vendor Mgt, Demand, Portfolio Reporting). Utilize the EPMO Delivery Framework and supporting deliverables across all projects. Leverage the comprehensive PPM toolset for the management of portfolios, programs, and projects. Process quality audits will be conducted. Leverage the process training opportunities provided by the PMO. 100% compliance by all projects.

Delivered on ethics, safety, performance management, and audit compliance commitments

Complete all required enterprise training, compliance, and performance management commitment.

Complete requirements within the timeframe and enterprise tools provided

100% compliance by all team members.

Deliver projects and programs on time, on budget and on scope utilizing ePMO delivery framework in order to enable business capabilities and to achieve business growth objectives. Deliver approved scope and budget of portfolio projects. Portfolio projects completed on-time, on-budget, on-quality. Execute projects per approved funding using EPMO Delivery Framework, tools, and project management best practices. Deliver 90% of portfolio projects within approved schedule and budget

Responsible for managing the implementation of Active Directory and Office 365 in Microsoft Cloud Migration implementation continued initiative. We have been successful migrating over 25,500 users to the cloud. Also responsible for managing the infrastructure meetings with the Migration team for 6 months with a total of over 30 coworkers ranging from Global Directors, IT Managers, Integration Managers, Exchange Admins, FTEs, Network Engineers. Led and directed all aspects of the technical/functional infrastructure meetings. Assisted senior executives using organization perspectives and methods to execute project strategies, improved communications and performance, and optimize roles and responsibilities for the project.

Oversaw the successful migration of 5,000 users from Active Directory and Microsoft Office Cloud 365.

Deployed all components of office 365 on a global level: Exchange Online, SharePoint Online, Skype for Business Online, Office Professional, and One drive.

Spearheaded successful divestiture projects, skillfully navigating complex legal and financial aspects to optimize asset value and streamline business focus.

Utilized in-depth market research and financial analysis to assess acquisition opportunities, resulting in the identification of lucrative investments and potential cost savings.

Collaborated closely with cross-functional teams, including legal, finance, and operational stakeholders, to ensure seamless execution of acquisition and divestiture transactions, consistently achieving strategic objectives.

Played a pivotal role in SAP implementation projects, overseeing the successful integration of SAP modules, resulting in enhanced operational efficiency and streamlined business processes.

Proficiently supported and maintained critical HR, Payroll, and financial systems, ensuring data accuracy, compliance, and uninterrupted business operations.

Led cross-functional teams in the customization and configuration of SAP solutions, tailoring them to meet specific organizational needs and objectives.

Demonstrated expertise in troubleshooting and resolving complex issues within SAP and related applications, minimizing downtime and ensuring data integrity.

TYCO FIRE AND SECURITY Boca Raton Fl 12/2011-06/2013

Enterprise Infrastructure Project Manager

Led large teams in the design and implementation of strategic Information Technology initiatives related to installations and upgrades of servers, networks, and mobile technologies across multiple locations in North America. Collaborated with cross-functional teams to deliver projects on time and within budget. Ensured adhere to service level agreements. Served as the subject matter expert to local and remote engineers. Established and maintained positive long-term relationships with key stakeholders, channel partners, and colleagues at all levels of the organization. Trained and mentored 12 direct reports.

Responsible for managing the implementation of Active Directory and Office 365 in Microsoft Cloud Migration implementation initiative. We have been successful migrating over 75,500 users to the cloud. Also responsible for managing the infrastructure meetings with the Migration team for 9 months with a total of over 30 coworkers ranging from Global Directors, IT Managers, Integration Managers, Exchange Admins, FTEs, Network Engineers. Led and directed all aspects of the technical/functional infrastructure meetings. Assisted senior executives using organization perspectives and methods to execute project strategies, improved communications and performance, and optimize roles and responsibilities for the project.

Oversaw the successful migration of 75,000 users from Active Directory and Microsoft Office Cloud 365.

Deployed all components of office 365 on a global level: Exchange Online, SharePoint Online, Skype for Business Online, Office Professional, yammer, Lync and One drive.

Managed the 24/7 environment of system architecture, upgrades, and maintenance for the Microsoft Exchange e-mail environment as well as the care for data center hardware of virtual infrastructure and disaster recovery.

Directed a team of 15 in the capacity planning and domain testing of moving 150 users from Simplex Grinnell to ADT.

Spearheaded the transition from Windows XP to Windows 7 for over 30 applications.

Ensured proper documentation and compliance for change control management and PCI procedures.

Implementation of different projects through Latin America, Centro America and North America.

ELECTRONIC COMPUTER SERVICES Aventura Fl 12/2001-11/2011

IT Director

Managed the design and delivery of over $1M of annual revenue for Technology Readiness, IT Assessments, Virtualization, Storage and Network Architecture, Security Assessments and Data Compliance Solutions for new and existing clients. Oversaw the technical scope, budgets, and resource allocation of project engagements. Supported initiatives to improve technology strategy and infrastructure. Fostered and maintained long-term relationships with vendors and third-party providers. Trained and mentored 5 direct reports.

Led large teams in the delivery of multiple IT engagements related to IT strategy, web hosting, compliance with HIPAA, and new federal security regulations.

Partnered with internal teams to test and deploy improved IT systems, Microsoft Windows servers, and new LAN, WAN, Telephony, Server, and desktop technologies.

Deployed the migration from Windows XP to Windows 7 and applications to Microsoft Cloud.

Designed and implemented a business contingency and disaster recovery program.

Implemented a new SQL 2008 with integration to a small business CRM system.

Wrote policy and procedures for network operations and employee procedures related to technology use.

Use strong planning and organizational skills to priorities based upon business objectives and service level agreements while still maintaining business revenue goals.

Worked with specific countries (India)

Acquired and managed Off-shore developers

Implementation of e-commerce site / packages /programming.

Provided exceptional communications assistance and oversight for all cabling projects, managed cable vendors in installation and maintenance of data/telecom infrastructure service and support initiatives.

Provided and oversight in the analysis of systems improvements and the preparation of system project proposals, including risk - management and disaster recovery IT plans.

Additional Experience

Chief Information Officer (1999 to 2003) Copylite Product Corporation, Fort Lauderdale, FL 06/1999 – 06/2003

$40M global Copier Distributor Corporation

Implemented $2M high performing lean IT Distribution system for the organization

Hired to lead a lean IT organization using latest technology.

Defined and led the new strategic direction that improved productivity, reduced costs, and established the IT Division as a Center of Excellence. Responsible for overall planning, organizing, and execution of all IT functions for the Company.

Implemented GP (Great Plains Dynamics) Discovery Phase, Installation Phase, Navigation Training Phase, Set Up Phase, GP Module Training Phase, Data Conversion Phase Testing Phase, Pre-Go Live Phase Support Phase. Implemented successfully. Also implementation of Reports and Crystal reporting tools to accommodate company custom needs.

Led Controller, Finance manager, with the analysis of internal processes that drive integrated systems across the

Copylite infrastructure and information systems

Advise CEO, Board of Directors, and executives on advanced technology solutions.

Established and implemented over 36 servers and network connecting all 3 facilities, centralized WAN management through the U.S., and consolidated servers into a single high-availability solution. Found savings of over $25,000 per month while improving bandwidth by a factor of 100.

Lead IIS and SQL 7 interface initiatives for results and orders to client’s web portal

Created solution using SQL developers, the first successful billing interface between Great Plains and SQL.

- Established high functioning lean IT team to quickly respond to internal and external IT help support requests

Implemented custom Works online Helpdesk application saving the company over $20,000 a year.

Develop and enforce policies and procedures for IT operations.

Meetings with Operations Director on a regular basis to discuss progress of

work, resolve problems, and ensure that standards for quality and quantity of work are met.

Develop and implemented complex and simple projects through delegation,

diligence and excellent follow up skills.

Responsible for making decisions on technical direction of the Company as far as, the technology and software used for our internal and external and websites.

TECHNICAL PROFICIENCIES

Protocols:

ISO layers, Ethernet, T1, HTTP, TCP- and UDP-based protocols, TCP and UDP port numbers, File transfer, Internet Protocol, OSI protocols, Protocol stacks. ETC…

Operating Systems / Software:

Windows, Microsoft Exchange, Active Directory, Microsoft Office, Microsoft CRM, Citrix, Microsoft Office, Microsoft SharePoint, Microsoft Project, Daptiv.

Hardware:

Cisco PIX Firewalls, Watch Guard Firewalls, ESOFT Firewalls, Cisco Routers, Lync Servers, SQL servers, ISA Servers, Windows Servers, IBM Servers, Dell servers, Blackberry Enterprise Server, BizTalk 2006, Backup Exec, VMWare and Hyper-V

EDUCATION AND CERTIFICATIONS

NOVA SOUTHEASTERN UNIVERSITY, Fort Lauderdale, FL

Completed 3 years towards Bachelor of Science, Computer Science

KEISER COLLEGE, Fort Lauderdale, FL

Degree, Management of Applications and Systems

Certifications

Microsoft Certified Systems Professional (MCP) Microsoft Certified Systems Administrator (MCSA)

Professional Development

FLORIDA ATLANTIC UNIVERSITY

PROJECT MANAMENT Intro

Boca Raton Florida

FLORIDA ATLANTIC UNIVERSITY

PROJECT MANAMENT Advanced

(IN PROCESS TO OBTAIN PMP CERTIFICATION)

Boca Raton Florida

KEISER COLLEGE

MANAGEMENT OF APPLICATIONS AND SYSTEMS

FT. LAUDERDALE, FL

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