Guest Service Manager/ Customer Service Sales Associate

*** ********* ***. ***. * Savannah GA *****

Home: N/A- Cell: 912-***-****: **************@*****.***

Summary

I have four years of college experience in the area of social sciences with a focus in Criminal Justice. I have also obtained more than ten years of experience working in customer service, ranging from cashier experience to retail/sales associate. My many years of experience in customer service have helped develop a keen since of awareness as well appreciation of working with others as a team. Two years of security experience has also been completed. For a year and a half I have also had experience in servicing vehicles for a rental company.

Highlights

Federal, state and local laws knowledge

Deadline and results-oriented

Punctual and on time

Great time management

WELL certified as server assistant, food

runner, and bartender

Crime prevention through environmental design

Social and criminal theory knowledge

Morally and ethically in tact

Juvenile delinquency knowledge

Accomplishments

Law Enforcement Assistance

Worked in conjunction with local law enforcement agencies to serve over 20 active state citations, contributing to a substantial reduction in local crimes against the sale of alcohol to underage individuals.

Customer Assistance

Worked within company systems and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required daily reports listing sales figures and client track records.

Work Experience

Valet Manager/Supervisor

February 2015 to Present

Parking Management Company- Savannah, GA.

Mentor and Coach valet team

Successfully valet assorted vehicles

Maintain daily logs and revenue paperwork

Server Assistant/Bartender

April 2013 to April 2015

The Landings Club- Savannah, GA.

Serve members a variety of food and drinks

Make and mix drinks for members

Deliver excellent customer service

Assist colleagues as a team to perform their tasks

Service Agent

June 2011 to December 2012

Alamo/National- Savannah, GA

Clean exterior of rental cars prior to customer rental

Detail interior of rental cars prior to customer rental

Maintain vehicle fluid levels prior to renting

Produce work production log of each car under my care

Intern

June 2010 to September 2010

Georgia Department of Labor

Developed highly empathetic client relationships and earned reputation of being extremely helpful

Assist customers with a lack of computer skills

File documents in proper position

Answer phones and directed customers to appropriate associate

Photo Lab Technician

June 2008 to June 2010

CVS Pharmacy- Savannah, GA

Develop film and digital photos

Trained several new employees yearly.

Worked as a team member performing cashier duties, product assistance and cleaning.

Computed accurate sales prices for purchase transactions.

Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales.

Undercover Agent

August 2005 to April 2007

Georgia Department of Revenue/Alcohol & Tobacco- Savannah, GA

Created, organized and maintained files, daily case notes and electronic databases

Recorded daily sales of alcohol to minors

Purchased alcohol as an undercover agent

Security Officer

February 2006 to October 2006

AP Security- Savannah, GA

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.

Checked passes and credentials of persons seeking to enter the property.

Continuously monitored security cameras.

Education

Savannah State University, 2012

Savannah, GA, Chatham

Social Science/Criminal Justice

Bachelor of Science

Focus in Criminal Justice

Minor in Sociology

Jefferson County High School, 2005

Louisville, GA, Jefferson

College Prep

High School Diploma

Honor Graduate

Dual Seal

Top 20 GPA

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