ANTOINE

WATKINS

tharaidentertainmentonly@gm

ail.com

845-***-****

Chesapeake, VA 23320

Bold Profile

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-focused professional with successful 5-years career in the company sector. Dynamic successful applying Management skill and guest Service skills in busy business environment. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proactive and meticulous shift manager with over 10 years of experience in the food service industry. Proficiencies in inventory control, sales, staff training and development. Customer- oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. PROFESSIONAL SUMMARY

Shake Shack - Shift Manager

Nanuet, NY • 10/2018 - 03/2024

WORK HISTORY

Excelled in every store position and regularly backed up front-line staff.

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Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

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Defined clear targets and objectives and communicated to other team members.

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Exercised composure under pressure and in escalated customer service scenarios.

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Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

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Trained and mentored new employees to maximize team performance.

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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

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Identified and communicated customer needs to supply chain capacity and quality teams.

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Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

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Controlled resources and assets for department activities to comply with industry standards and government regulations.

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SKILLS

• Policy Administration

• Plan Projects

• Problem-Solving Techniques

• Revenue Generation

• Consumer Protection

• Motivating Performers

• Reporting

• Guest Relations

• Team Meetings

• Opening and Closing Procedures

• Team Member Motivation

• Margin Goals

Customer Experience

Management

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• Safe Balancing

• Shift Work

• Staff Training and Onboarding

• Shipment Preparation

• Energetic and Enthusiastic

• Directing Team Members

• Strength and Conditioning

• Hospitality Management

Verbal and Written

Communication

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SUNY Ulster

Stone Ridge, NY

No Degree: Business Administration

EDUCATION

Cracker Barrell - Cook Trainer

Fishkill, NY • 08/2016 - 10/2018

Ruby Tuesday - Garden Bar Specialist

Fishkill, NY • 09/2012 - 09/2016

Set aggressive targets for employees to drive company success and strengthen motivation.

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Coached crew members to optimize performance and motivate toward more efficient work.

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• Launched quality assurance practices for each phase of development Kept employees operating productively and working on task to meet business and customer needs.

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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

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Worked closely with team members to schedule breaks and shifts to meet state regulations.

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• Developed detailed plans based on broad guidance and direction. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Adhered to company standards and compliance requirements for operations and cleanliness of areas.

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• Tracked receipts, employee hours, and inventory movements. Scheduled staff to establish adequate coverage during peak business hours.

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Assisted in organizing and overseeing assignments to drive operational excellence.

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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

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Established team priorities, maintained schedules and monitored performance.

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• Supervised and monitored students' use of tools and equipment. Cooked same meals over and over during shifts with exact quality results.

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Performed instructional services for kitchen and dinning vocational and occupational subjects.

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Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.

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Enforced cooking, plating and garnishing rules across shifts and staff members.

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Met training needs with well-organized, factual programs based on contemporary requirements.

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Supported management strategies to build cooperative and skilled kitchen team.

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Monitored and managed kitchen staff during busy rush periods to maintain service levels.

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Directed team in off-peak ingredient preparation and restocking work.

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Established goals for courses with organized outlines and detailed lessons.

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Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.

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• Followed food safety practices and sanitation guidelines.

• Used manual or electric appliances to clean, peel, slice and trim foods.

• Maintained composure and work quality while under stress.

• Monitored food temperature, discarding items not stored correctly.

• Cleaned and maintained work areas, equipment and utensils. Operated food slicers, grinders and chopper in accordance with safety guidelines.

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• Lifted and carried heavy materials.

• Trained new staff on food preparation and safety procedures.

• Assisted in setting up and breaking down kitchen stations.

• Stocked and rotated food items according to expiration dates.

• Loaded dishes, glasses and tableware into dishwashing machines.

• Removed trash and cleaned kitchen garbage containers. Reduced kitchen accidents by maintaining high standards of cleanliness and organization.

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Maintained effective supply levels by monitoring and reordering food stock and dry goods.

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Maintained high personal grooming standards and uniform presentation.

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• Pushed, pulled and transported large loads and objects. Seasoned and cooked food according to recipes or personal judgment and experience.

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Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

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Prepared sandwiches, salads and other specialty items according to customer specifications.

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Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

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