Human Resources Communication Skills

CURRICULUM VITAE

SHANTEL DUDUZANI MNISI

PERSONAL DETAILS

Surname: Mnisi

First name: Shantel Duduzani

ID number: 941***-****-***

Languages: English, Afrikaans,Zulu, Tsonga, Tswana, Sotho, Xhosa,Swati,Ndebele

Contact details: +27-83-966-**** / +27-78-250-****

Email: ************@*****.***

Home address: 21 stellenburg road, Equestria estate Pretoria East

COMPETENCES AND SKILLS STRENGTHS

Competent in interpersonal and communication skills.

Ms Word, Ms Access, E-mail, Excel

Ability to work under pressure and within a team.

Good report writing skills.

Have knowledge in Microsoft word.

Communication Skills, Data Capture

Telephone Sales Talking

Inbound and Outbound Calls

Professional Typing

Currently typing 30wpm, at 95%

EDUCATION

High school

Institution: Sandton Technical College

Period: 2012

Qualification: Matric (N3)

Tertiary Education

Institution: University of South Africa

Period: Current

Qualification: Diploma in Human Resources Management

Modules:

Recruitment and management of job applicants.

Job interviews and appointments.

Hiring employee’s principles and practices.

Affirmative action and employment equity

Institution: Miki’s Placement and Training Academy

Period: Feb 2014

Qualification: Certificate in Call Centre Communication

Telephone Sales Talking

Question Techniques

Interview Tips

Communication Skills

WORK EXPERIENCE

Company:GAAP Point of sale (pty)Ltd

Position:Call Centre Agent/Helpdesk

Duration:January 2016 to June 2017

Duties:

Login of calls to relevant departments

Interacting with costumers to provide and process i

nformation in response to inquiries,concerns,and requests about software issues

Redirecting problems to appropriate personnel

Following up and make scheduled call backs to customers where necessary

Escalate priority issues per client specifications

Handling inbound and outbound calls on a daily basis.

Process and record call transaction using BPO

Capturing restaurant’s /clients information on BPO.

Company: GAAP Point of Sale (Pty) Ltd

Position: Receptionist/office Administrator

Duration: July 2017 to June 2019

Duties:

scanning /sending daily GRNS to our Durban branch

Making copies, Marking of assessments test

Marking the daily register /roster, Capturing leave forms

Assisting employees to apply for leave online(ESS)/all leave queries

Managing the call centre managers standby roster

Ordering of head office coffee and biscuits etc.

Welcoming and directing / accompanying costumers to the correct departments

Managing the whole reception area

Welcoming the managing Directors visitors and taking them to the board room.

Transferring calls to the relevant departments.

Scanning/emailing all monthly slips to creditors department.

Responsible for company parking.

Managing all the accommodation bookings for drivers and technicians.

Company: Pretoria Eye Institute

Position: Receptionist

Duration: September 2016 - October 2016

Duties:

Answer incoming calls and deal with inquiries, transfer calls as required

Booking appointment for patients, register patients according to established protocols, assist patients to complete all necessary forms and documentation including medical insurance

Ensure patient information is accurate including billing information, inform patients of medical office procedures and policy

Maintain and manage patient records, move patients through appointments as scheduled

Schedule patient appointments, collect co-pays and payments, report statistics as required

Schedule hospital admissions, tests, scans and outside appointments for patients

Obtain external medical reports as required by medical professionals

Respond and comply to requests for information, deal with incoming and outgoing post

Complete other clerical duties as assigned, maintain stock of forms and office supplies

Ensure reception area is well maintained, neat and clean

Safeguard patient privacy and confidentiality

Company: Shimati Construction

Position: Receptionist / Administrator

Duration: Aug 2014 - Dec 2015

Duties:

Answering all Incoming calls, Screening and transferring of calls, Taking and giving of messages

Managing of Reception area, Courier and Mail Management, Resolving all queries telephonically and electronically

Responding to all emails in a quick, professional manner, Daily minutes of staff meetings

Data capturing and updating of the database, Weekly Cash flow, Petty Cash reports for head Office

Reconciliation to be done weekly on Petty Cash to keep the float accurate

All petty cash slips to be scanned weekly, Weekly travel logs, Weekly attendance register

Monthly credit card slips to be sent to Head office – done weekly, submitted monthly

Leave file register and updates

Stock ordering and controlling (Printers, Water, Stationary, etc.), Basic administrative duties

Keeping filing up to date, Assistant to Regional and General Manager, on any additional admin related requests

Company: Medipost Pharmacy

Position: Freight Processor/Medilogistics

Duration: Oct 2013 to April 2014

Duties:

Record delivery data such as weight, charges, space, availability, damages or discrepancies for reporting.

Preparing documents such as work orders and route materials.

Scanning medication out for delivery and direct delivery drivers to designated areas.

Phoning clients to check if medication has been delivered or if there will be some changes or delays regarding their deliveries.

Company: South African Bureau of Standards

Position: Call centre Agent(Learnership)

Duration: Oct 2012 – Jun 2013

Duties:

Opening files for new clients who wants to have the SABS mark.

Scanning, faxing and emailing certificates and letters to the clients.

Saving documents on G- Drive.

Handling inbound and outbound calls

Assisting other employers with filling and housekeeping if required

Resolve all customer queries efficiently within agreed timelines.

INTERESTS AND ACTIVITIES

Hobbies: Reading books, listening to music, socializing

REFERENCES

Name of Institution: GAAP Point of Sale (Pty) Ltd

Contact Person: Anthony Ndumase

Contact Number: (0861) 745260 /083*-***-***

Name of Institution Medipost Pharmacy

Position: Human Resource Department

Contact Number: 012-***-**** /078*-***-***

Name of Institution: South African Bureau of Standards

Contact Person: Thandazile Dube

Contact Number: 012-***-**** /081*-***-***

Name of Institution Sandton Technical College

Contact Person: George - Lecturer

Contact Number: 084-***-****

Name of Institution: Miki’s Placement & Training Academy

Contact Person: Lecturer Mr. Mduduzi Lukhele

Contact Number: 012-***-**** / 072-***-****

Name of Institution: University of South Africa

Contact Person: Lecturer and Prof Mariette Coetzee

Contact Number: 012-***-****/082-***-****

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