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Quality Assurance Customer Service

Location:
Washington, DC
Posted:
October 04, 2023

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Resume:

RAYMOND A. GILL

**** *** ****** **, **********, DC 20017

CELL 202-***-**** OTHER 301-***-**** EMAIL adz5qf@r.postjobfree.com PROFILE

Dynamic, result-oriented individual, offering focused leadership to drive sales and profitability in high competitive markets. Consistently achieves performance goals through organization, tenacity and initiative, which complements knowledge / expertise in: Staff Training/Lease Contract & Document Preparation & Organization/Customer Service/Guest Relations/ Purchasing/Inventory Management/Cost Containment/Control Quality Assurance

EXPERIENCE

COMMUNITY CONSULTANT, UIP PROPERTY MANAGEMENT INC. WASHINGTON, DC 2021 - CURRENT

Relocated from Kiley property to Boathouse propelling lease occupancy from 74% to 99% in less than three months; cultivating relationships; promoting resident retention. Entrusted to prepare and verify rental applications, conduct weekly market surveys, and obtain current metrics of the surrounding market for comparison. Conducts quality assurance checks to ensure asset is maintaining management company standards. Trained on Yardi Voyager, KeyTrak, MRI, Microsoft Word, Excel, Access, PowerPoint, Outlook Express, Microsoft Windows XP, Microsoft Office XP Professional LEASING CONSULTANT, CAPITOL PROPERTIES WASHINGTON, DC 2017 - 2020 Promoted to Community Consultant from concierge within two years. Established rapports with current residents & condo owners by cultivating relationships; promoting resident retention. Tour guide to the Vaughan Place and surrounding McLean Garden community. Prepared and verified rental applications for managerial approval. Entrusted to conduct weekly market surveys to obtain current and projected metrics of the surrounding market; comparing the surrounding market, properties, & rates to track current trends. Prepared information packets in preparation for move-in orientations. Conducted quality assurance check by walking the property daily to inspect the general condition of the community. Trained on Yardi Voyager, KeyTrak, MRI, Microsoft Word, Excel, Access, PowerPoint, Outlook Express, Microsoft Windows XP, Microsoft Office XP Professional

ELECTRONIC MANAGER, WIRELESS ADVOCATES LAUREL, MD 2016 - 2017 Established and maintained communication creating positive relationships with Members, aiding in all their mobile/wireless needs. Provided personalized expertise knowledge options of the four major wireless carriers to members. Projected and executed monthly sales goals. Tracked sales daily to insure they were on course to meet monthly target. Hired and trained new employees. Oversaw store opening and closing procedures. Created employee schedules. Coached employees on a daily basis. PRODUCT SPECIALIST, APPLE INC. BETHESDA, MD 2012 - 2016 Marketing focus on business and retail sales. Understanding of SMB and Enterprise sales. Provided superior customer service to all; current and potential business clients. Technological and creative solutions provider who is motivated to build long - term relationships. EDUCATION

University of Maryland - College Park, Maryland Bachelor of Science, Business Marketing, TBA Northwestern HS - Diploma 2000

REFERRALS

Provided upon request



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