Vannessa Clansy Smelser

**** ******* ** *** *** Bakersfield, California

Contact: 661-***-****

adz5qa@r.postjobfree.com

Career Objective

Challenging position that best utilize my expertise in the business of customer service environment. The position should have many opportunities for an aggressive, dedicated individual with leadership abilities needed to advance. Educational Background

Vocational School

May 2013-December 2013

Multi-Awardee Culinary School

Las Pinas, Metro Manila Philippines

Elementary School & High School

1999-2003

St. Jerome International School Incorporated

Lemery Batangas

Professional Experience

Wex Inc. Nov 2021 – July 2022

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution .Handle complaints effectively while consistently demonstrating behaviors that contribute to Companys achievement of service level goals Handles a high volume of complex inbound calls and may also include correspondence to include emails, faxes or written letters Ensure questions and issues are resolved both promptly and accurately and in a manner that participants can understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller’s needs, and providing education along the wa WIS International - Bakersfield, CA March 2018 to March 2020 counts inventory for Walmart.

counts inventory for pharmacies inside Walmart

Counts inventory for other companies

CVS CAREMARK

CVS specialty mail

7th Fl. Pauhi Bldg. Honolulu Hawaii 96813

July 2017 to January 2018

Customer Service Rep - Specialty Mail

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Handle complaints effectively while consistently demonstrating behaviors that contribute to Care’s achievement of service level goals Handles a high volume of complex inbound calls and may also include correspondence to include emails, faxes or written letters. Ensure questions and issues are resolved both promptly and accurately and in a manner that participants can understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller’s needs, and providing education along the way AT&T Mobility - Honolulu, HI April 2017 to June 2017 Assistant Manager

Execute and succeed on sales initiatives provided on a monthly basis. Achieves sales objectives by preparing monthly action plans. Maintains professional and technical knowledge by attending educational workshops Helps in sales for store. Contributes team effort.

Teleperformance Philippines Inc.

Time Warner Cable Midwest & Carolinas

Cebu Business Park,Cebu Philippines

December 2013 to January 2017

Operations Supervisor

Responsible for supervising, assisting, training, monitoring, and coaching technical support representatives to meet and exceed service level goals and ensuring they are equipped with the proper information to provide excellent customer service for customer satisfaction. Managing the team effectively to ensure achievement of target and performance. Responsible for producing all kinds of reports including Disposition reports, usage reports, agent productivity reports and disciplinary write-ups and retraining. Daily, Weekly, Monthly reports for team statistics and game plan, Socialize the changes in business processes and organizational design. Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers.

MicroSourcing Philippines

Outcomes Health Solutions

Project Based

Bonifacio Global City, Taguig Philippines

July 2011 – December 2011

Chart Acquisition Specialist

Calls all medical offices and facilities to request a medical record view via deployment of an onsite reviewer. Confirmation of the presence of requested chart. Scheduling field staff representative to go onsite Manage the calendars of 7-12 field staff reviewer ensuring that their work week is fully maximized Research and resolves any scenario when a medical record is not available and demographic data is incorrect Sitel Philippines Corporation

Telecom New Zealand

Pasig, Metro Manila

April 2008 – April 2010

Technical Support Representative

Troubleshoot and resolves internet connects

Answers and resolves billing inquiries and disputes Process payments and top us(airtime) for customers Telus International Philippines

FedEx

Taguig, Metro Manila

November 2006 – October 2007

Technical Support Representative

Troubleshoot and resolves hardware and softwares issue for US multinational counts delivery services Vina1 Distributing

California USA

May 2005 - August 2006

Sales Representative

Maintain a 70% customer renewal rate. Keep detailed account records and contact logs. Respond to all customer inquiries in a timely manner. Negotiate prices terms of sales and service agreements.Quote prices credit terms and other bid specifications. Utilize a consultative selling approach on all calls.Give on-site sales presentations to existing and potential customers. Developed strategies to grow customer base which resulted in a 25% increase in monthly sales. In charge of employees payroll, process data entry

Ralph's Supermarket

California USA

February 2004 - May 2005

General Merchandiser / Cashier

Assisted in auditing general merchandise inventory numbers each month. Worked closely with sales and purchasing to maintain proper inventory levels. Assisted stock clerks in developing a proper product rotation schedule. Awards & Achievements

Top Supervisor in Average Time Handling & Transfer Rate January 2017 Top Supervisor in Sales February 2016

Top 2 Supervisor for Time Warner Cable December 2015 Top Subject Expert Matter for Time Warner Cable 2014 Additional Skills:

Excellent communication and interpersonal skills which focus on customer service Strong motivational and logical skills.

Strong problem solving skills.

Willingness to take up new challenging responsibilities and capacity to complete & execute those activities successfully from my superiors in the organization.

Personal References:

Sly Esloyo - +639********* - Director at Teleperformance Philippines Darwin Paranal - +639********* - Director at Teleperformance Philippines Franklin Pasayloon - +639********* - Director at Teleperformance Philippines Ma. Winchita Ilogon - +639********* – Assistant Call Center Manager at Teleperformance Philippines

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