Customer Service Quality Performance
Resume:
CYNTHIA PIBERNUS
***** ********* ***** ******: 915-***-****
El Paso, Texas 79936 adz5q5@r.postjobfree.com
LETTER OF INTRODUCTION
Please consider this letter of introduction as an expression of my interest in exploring and identifying career opportunities with your organization. My résumé is enclosed for your review and consideration.
Throughout the past 25-plus years, I have worked in fast-paced and customer-driven environments. My success throughout this time has been defined by my exceptional customer service and people skills, and the understanding that quality performance and how customer satisfaction is vital to sustained growth. As an advocate of the premise that a pleasurable experience translates into customer loyalty and increased visit frequency, I am both personally and professionally committed to excellence in performance and first-class customer service.
Over the course of my career, I have become well-known for being highly adaptable and an adept problem solver, willing and able to tackle any operational or service related challenge. I am also a forward-thinker who approaches work with a strong sense of urgency, works well under pressure and change, and has a strong commitment to achieving organizational goals. Equally important was my ability to develop productive relationships and partnerships with individuals at all levels to build consensus and focus diverse participants on organizational mission. These skills and traits have served me well in the past, allowing me to make significant contributions to the achievement of organizational goals and business objectives. With a solid record of accomplishment behind me, I am confident I can do the same for you.
Confident I can be valued as an immediate and vital member of your team, I would welcome an opportunity to speak with you to discuss your needs and the ways in which I can contribute. In the interim thank you for your attention, consideration and forthcoming response.
Sincerely,
Cynthia Pibernus
Enclosure
CYNTHIA PIBERNUS
11216 Shoreline Drive Mobile: 915-***-****
El Paso, Texas 79936 adz5q5@r.postjobfree.com
OBJECTIVE
Highly motivated professional seeking to leverage over 25 years of customer service experience to contribute to company goals and strategies. Possess exceptional communication, interpersonal, and team building skills, excellent organizational abilities, strong money handling, and cash register experience.
Proficient in Microsoft Office, Aloha, & Micros POS Systems
Fluent in English / Spanish
PROFESSIONAL
EXPERIENCE
Sprouts El Paso, TX
Deli Clerk 2015 – Present
Prepared customers’ orders for sliced meats and cheeses, individual dinners, party trays and salads; in charge of catering trays and salad bar.
Received products from suppliers and stocked items either in the freezer and directly onto the store shelves.
Provided excellent customer service always placing the customer first; maintained work area according to safety and health codes and policies.
El Paso Convention Visitors Bureau/Oasis Bistro Lounge El Paso, TX
Server 2011 – 2015
Managed broad-based, multi-function responsibilities including private catering, concessions, and service support for conventions, business meetings, the restaurant, McKelligon Canyon, and other special events.
Spearheaded customer satisfaction and public relation initiatives for thousands of local and out-of-town customers to ensure the maintenance of the organization’s reputation and continued loyalty.
Provided home care for an elderly family member between 2007 & 2010
Rio Norte Retirement Center El Paso, TX
Banquet / Restaurant Server 2010
Provided excellent food and beverage service for banquet events at this senior citizen retirement center.
Kept clear and open communication between staff members, management, and clients for all events, providing exceptional customer service.
Marriott Hotels & Resorts U.S. & Puerto Rico
Banquet / Restaurant Server 1991 – 2009
Prepared for banquet setup and breakdown process; gained extensive experience in banquet etiquette and hospitality; worked closely with kitchen management to ensure food preparation in accordance to customer specifications.
Worked at Tampa Marriott West Shore in Tampa, Florida, Marriott Pyramid North in Albuquerque, New Mexico, and at San Juan Marriott Resort & Stallaris Casino in San Juan, Puerto Rico, working with clients from various cultural and socio-economic backgrounds.
EDUCATION
Completed four years of Nursing Studies
University of Golden Gate, Monterrey, California
CYNTHIA PIBERNUS
11216 Shoreline Drive Mobile: 915-***-****
El Paso, Texas 79936 adz5q5@r.postjobfree.com
REFERENCES
FERNANDO LARA
Director of Catering Services
El Paso Convention Center
JASON MEDIANO
Regional Manager
Wal-Mart
OMAR NAGADI
Manager
City of El Paso
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