Customer Service Assistant Manager
Resume:
Lakinya Potts
Detail-driven associate proficient in analyzing reports, document control,
account management and customer service. Extensive experience in medical terminology, various computer systems and team management. 1343 Lighthouse Lane
Winston-Salem, NC 27127
adz5q0@r.postjobfree.com
EXPERIENCE
United Healthcare, Greensboro, NC — Customer Service and Claims Representative
DECEMBER 2021 - PRESENT
Gather and analyze information for verification. Provides support by reviewing, researching and investigating to process claims, adjustments and corrections. Works directly with business clients regarding grievance issues, appeals, implications and decisions. Validate patient benefits and process pre-authorizations.
Walmart Supercenter, Greensboro, NC — Supervisor
APRIL 2013 - AUGUST 2017
Responsible for coordinating new staff to merchandise a new store, inventory control, cash handling, and department scheduling. Provided guidance and support to members regarding self-service technology, resolving issues and promoting the company’s products and services. Responsible for recruitment, conducted interviews and orientation. Dress Barn, Greensboro, NC —Assistant Manager
MARCH 2011 - MAY 2014
Supervised visual merchandising and offered a full service customer experience, coached and trained staff on key performance indicators, scheduling, inventory management, and monitored sales reports to ensure store metrics. Responsible for recruitment, conducted interviews and orientation.
EDUCATION
Virginia College, Greensboro, NC — Cosmetology
APRIL 2017 - OCTOBER 2018
Completed clinical and coursework to apply a variety of basic and advanced cosmetic procedures, including hair care, coloring and aesthetics.
SKILLS
Leadership
Talent Acquisition
Visual Merchandising
Coaching & Training
Insurance Verification
Proficient in Medical
Terminology
AWARDS
Outstanding Customer
Service Award for receiving
the most customer
satisfaction surveys.
Employee of the Month for
exceeding performance
metrics.
Smith High School, Greensboro, NC — Diploma
AUGUST 2004 - JUNE 2008
Graduated with a 3.0 GPA and completed early childhood education courses.
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