Support Specialist Services Representative
Resume:
Patrell A. Penny
Yakima, Wa 98902
adz5pt@r.postjobfree.com
Objective
Seeking a position which allows me to fully utilize my previous experience and integrity.
Experience
KVH Family Medicine-Ellensburg, WA, June 2022-May 2023
Patient Services Representative
Following pre-made guidelines and using a multi line phone system, directed calls to the
appropriate clinic personnel; communicated patient needs and concerns to providers as
needed; set appointments in designated time slots based upon reason for visit.
Super 1- Ellensburg, WA, March 2019-May 2022
Deli Lead
Following designated recipes and formulas, prepared and assured the quality of food served in the store’s deli; catering speciality platters and dinners; supervision of subordinates; ordering stock and assuring quality of displays.
Elmview-Ellensburg, WA, May 2014-September 2019 Community Support Specialist
Utilized IISPs, IFPs, PBSPs and 1163 courses to facilitate quality nursing care to clients with disabilities; administered and documented daily medications and preventative treatments; followed dietary recommendations and tracked intake and elimination in accordance with client’s goals and stated needs; facilitated community inclusion and all manner of social activities and errands.
Hotel 6,-Ellensburg, WA May 2012-May 2014 Housekeeper
Cleaned, stocked and prepared rooms for occupancy as needed; assisted guests with inquiries and requests for additional supplies as needed.
Bergman Luggage-Tacoma, WA, July 2006-January 2011 Assistant Manager
Re-established merchandising standards for store; established orderly procedure for maintaining backstock, reducing shrink by 30% during inventory; assisted in plans for franchise expansion; ordered merchandise weekly; trained and supervised incoming sales associates; enforced company policy as needed.
Patricia Leonard-Lakewood, WA, November 2007-May 2008
Caregiver
Under COPES and DDA, provided in home care for parapalegic client; assisted with daily care, including care of subcutaneousl ulcers; monitored client’s self administration of daily medications; prepared meals in accordance with client’s dietary recommendations; ran daily errands; performed necessary housework.
Coast Real Estate Services-Tacoma, WA, October 2005-July 2006
On-site Manager
Networked with Tacoma Housing Authority personnel to lease units in the Hillside Terrace Low Income Housing Development; prepared and submitted compliance documentation in accordance with the Washington State Housing Finance Commission; conducted annual re-certification in compliance with WSHFC, Section 8 and Public Housing; coordinated turns of units; reconciled rent and deposit payment receipts and petty cash.
Fuego-Tacoma, WA, May 2005-January 2006
Shift Supervisor
Received and merchandised incoming product; reconciled cash drawers and nightly deposits; enforced company policy for up to four employees per shift.
WA Army National Guard- Camp Murray, WA, December, 2000-September, 2004
Mechanic/Clerk
Provided armed security on Fort Lewis in support of the Military Police; verified and documented all commercial vehicles entering installation; aided in establishing man hours needed to secure installation; aided in emergency incident response as needed.
Professional References
Crystal Mothershead, Patient Services Representative, KVH
Cleta Mowlitz, Deli Clerk, Super 1
Darlene Gapp-Community Support Specialist, Elmview
Personal References
Sally Osborne-Frederiksen
Pauline Leonard
Arlin Leonard
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