Professional Summary

Demonstrate competency in industry-specific knowledge and skills related to critical thinking, and problem solving in health care settings as a Certified Pharmacy Technician for 8 years

Implement leadership, administrative, and communication skills through planning, organization, administration, and evaluation

Apply principles of management needed to work in teams, build cross-functional teams, and facilitate collaborative decision making

Employ the professional, ethical, and legal standards of health care practice and interdisciplinary collaboration

Core Competencies and Skills

Insurance Billing

Drug Inventory Control

Point of Sale Systems

Pharmacy Operations

Prescription Verification

Insurance Verification

Patient Paperwork

Filling Prescriptions

Quality Assurance

Workflow Optimization

Resolving Customer Issues Microsoft Office Suite

Education

Doctor of Health Science Start Date: 08/23-09/24

Master of Public Health Anticipated Grad Date: 08/2023

Bachelor of Science in Health Care Administration 05/2022

Purdue Global University

Overall GPA 3.82

Dean’s and Chancellor’s List

National Certified Pharmacy Technician 05/2014

Abrams College, Modesto, CA

Professional Experience

Stanislaus County, Health Service Agency, Modesto, CA 12/2022-Current

Medical Investigator

Gather, assess, and review client and community information using various investigation

procedures including interviewing or data mining

Conduct investigations using various investigation methodologies (e.g. including field

investigations, investigations using electronic tools, and site assessments)

Document intervention activities in a timely manner per local protocol

Conduct comprehensive interviews employing effective communication skills

Collaborate with clients to gather information on an environmental risk history, risk reduction plan, third parties at risk, or venues where the client or others may have been exposed to diseases

Collaborate with service providers to ensure entry into care and continuity of care

Coordinate with government agencies and health officials

Walmart, Patterson, CA 07/2014-Current

Certified Pharmacy Technician

Greet each customer, assist with their questions and issues on the phone and in person both in and out of the pharmacy areas, obtaining information for new prescriptions, maintaining customer/patient confidentiality

Prepare medication through mixing, counting and weighing, as prescribed and verified

Communicated with healthcare providers, insurance companies, and patients in person, by email, via fax and telephone

Problem resolution for any clarifications of prescription orders as well as insurance issues

Supervised inventory levels to maintain adequate supply of medications and medical supplies

Adhere to regulatory guidelines for workplace safety and customer confidentiality

Receive and verify daily incoming drug inventories, reported discrepancies and logged items into inventory systems

Walmart, Modesto, CA 08/2010-07/2014

Cell Phone Department Manager

Trained new employees on processes to promote productivity team-wide

Corresponded with service team members to build and implement successful solutions to problems

Negotiated with vendors to expedite merchandise

Performed opening and closing tasks and cash management

Certifications

Basic Life Support & CPR 01/2021

Immunization Certificate 01/2021

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