Customer Service Representative
Resume:
Florence Norwood
Warren, MI *****
************@*****.***
To utilize my skills and to learn new skills.
Work Experience
Customer Service Representative
Teleperformance - Wisconsin
November 2020 to March 2021
Serviced customers regarding their phone service on-line payments, did adjustments to bills for credit, did swaps for phone service, talked to customers about their bill, tryed to troubleshoot problems, listen to customers going through problems about their bills to get help for them, light data entry,Ordered new phones for customers, looked up orders, transferred customers to different departments, helped to get customer the help they needed in different departments. Hostess
Henry Ford/through Virus Group
April 2019 to October 2019
Deliver great customer service to the patients at Henry Ford Hospital by delivering their food. And and sometimes getting extra snacks and drinks.
Home Health Aide
FRANKLIN WRIGHT SETTLEMENTS - Detroit, MI
March 2016 to April 2018
Assist with bathing and dressing and grooming light housekeeping services and reminder of meds. Prepare small meals.
Home Health Aide
Education
Some college
Skills
• Hostess
• Customer Service
• Caregiving
• Laundry
• Home Care
• Hospital Experience
• Meal Preparation
• Cleaning Experience
• Senior Care
• Medication Administration
Assessments
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Call Center Customer Service — Proficient
September 2020
Applying customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Verbal communication — Proficient
December 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service — Familiar
September 2020
Identifying and resolving common customer issues
Full results: Familiar
Work style: Reliability — Completed
September 2020
Tendency to be dependable and come to work
Full results: Completed
Administrative assistant/receptionist — Completed
October 2020
Using basic scheduling and organizational skills in an office setting Full results: Completed
Recruiting — Completed
January 2021
Managing the candidate sourcing and selection process Full results: Completed
Customer focus & orientation — Completed
June 2021
Responding to customer situations with sensitivity Full results: Completed
Customer service — Familiar
August 2021
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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