*

Mohammad Azeem

Phone: +1-226-***-**** Email: adz5p9@r.postjobfree.com

EXECUTIVE SUMMARY

• Over 6 years of experience as a Business Analyst in diverse industry sectors including Banking, Telecom, Waste Management, Ecommerce and Retail.

• Experienced in gathering user requirements, analyzing and preparing Project Deliverables and proposed changes for process improvement.

• Expertise in performing User Acceptance Testing for business application.

• Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC) using Agile, Rational Unified Process (RUP) and Waterfall methodologies.

• Extensive knowledge of UML modeling, Drawing Sequence Diagrams, Flow charts, Wireframe and Activity diagram using tools such as Microsoft Visio and Rational Rose.

• Hands on experience in writing Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) based on user requirements, user interface document (UID), Use Case

(UCD)

• Skilled at performing GAP analysis, SWOT analysis, Cost benefit analysis and Feasibility Analysis.

• Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements using JAD, JAR, and Brainstorming sessions.

• Extensive exposure to Project Management tools and techniques.

• Experienced in Creating UAT Test Plan, UAT Test Case, UAT Test Procedures and UAT Test Metrics.

• Expert in tracking, tracing and managing requirements through Requirement Traceability Matrices. EDUCATION

• Bachelor of Technology ( Computer science )

Delhi, India June 2011 – June 2015

• Certification in Information Technology Business Analysis Operations Contesgoa College,Canada Jan 2019 – April 2020

TECHNICAL SKILLS

Requirements Mgmt. Tools

Power Designer, MS Visio, Jira, Rational requisite pro, Confluence, Sharepoint

Testing Tools

HP Quality Center, Test Director, Rational Test Manager and Quick Test Pro, JIRA.

Microsoft Office: Word, Excel, Outlook, Access, Visio and Power Point Data Bases: SQL server, MS Access, PSL

Programming Languages: C, JAVA, .Net

Operating Systems: MAC OS X, Windows, UNIX

Defect Tracking Tools: HP Quality Center, Test Director, Silk Central, Adobe Suite: Photoshop, Flash

2

PROFESSIONAL EXPERIENCE

DHL, Toronto Aug 2022 - Present

Business Analyst

Responsibilities:

• Leading and conducting business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.

• Applying re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches.

• Leading and conducting business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.

• Developing strategies, preparing business cases and cost-benefit analysis, and conducting feasibility studies for business I&IT initiatives.

• Devloping sound processes for requirements gathering including but not limited to JAD sessions, interviews, mock-ups, etc.

• Creating AS- IS (Current State) and TO- BE (Future State) business process models using Microsoft Visio for the project.

• Documenting project requirement in the Process Definition Documentation (PDD)

• Creating business rules and data requirements for the project.

• Responsible for daily Kanban dashboard call to effective incident resolution, progress old age incidents, regular progress on all incidents, stakeholder management to co-ordinate for all future releases impacting applications.

Morgan Stanley, Toronto May 2020 – July 2022

Business Analyst

Responsibilities:

• Worked on completing FRD for this project and got the final sign offs from the business users.

• Involved in daily meetings and assigned tasks to the team members.

• Created the test cases and assisted in the UAT testing.

• Streamlined the monitoring and reporting of project progress by customizing Azure DevOps dashboards and generated performance reports for stakeholders.

• Gathered information from key stakeholders to understand the goals of the project and the strategic objectives of the organization.

• Responsible for defining the Scope of the Project, gathering Business Requirements, involved in Gap Analysis and documented them; created PowerPoint Presentations and reports for reviews with senior management.

• Set up definitions and process for scoping, document test cases, and test phases including product test, integration test, system test and User Acceptance Test (UAT).

• Documented requirements in the form of user stories, wireframes and business rules.

• Worked as Quality Assurance Tester in testing the developing website and its key functions and documented the results of the testing into a test case document. 3

• Analysed requirements, created, and maintained the Business Requirements Document (BRD).

• Created Requirement Description Document (RDD), Business Requirement Specification document

(BRS) for the application to include the business requirements, technical requirements, non- functional requirements and error handling based on the analysis performed while creating the Process flows.

• Designed and developed UML Diagrams including Use Case Diagrams, Activity Diagrams, Swim lane diagrams and Sequence Diagrams using MS Visio. Vyana Nov 2017 – Dec 2018

Business System Analyst

Responsibilities:

• Gathered information from key stakeholders to understand the goals of the project and the strategic objectives of the organization.

• Responsible for defining the Scope of the Project, gathering Business Requirements, involved in Gap Analysis and documented them; created PowerPoint Presentations and reports for reviews with senior management.

• Participated in regular design and data integration meeting with the Client and front-end design partner.

• Identified UI designs and usability problems and suggested improvements.

• Collected input from stakeholders and end users to determine detailed functional requirements for the e-commerce site.

• Facilitated Scrum ceremonies for multiple phases such as product backlog, sprint planning, backlog refinement, daily scrum stand-up call and scrum overview meetings.

• Collaborated with Scrum management teams to track KPI’s such as burndown and Velocity.

• Set up definitions and process for scoping, document test cases, and test phases including product test, integration test, system test and User Acceptance Test (UAT).

• Documented requirements in the form of user stories, wireframes and business rules.

• Worked as Quality Assurance Tester in testing the developing website, its key functions and documented the results of the testing into a test case document.

• Created Requirement Description Document (RDD), Business Requirement Specification document

(BRS) for the application to include the business requirements, technical requirements, non-functional requirements and error handling based on the analysis performed while creating the Process flows.

• Designed and developed UML Diagrams including Use Case Diagrams, Activity Diagrams, Swim lane diagrams and Sequence Diagrams using MS Visio.

Environment: HP Quality Center, ALM, Agile (SCRUM), Rational Requisite Pro, Team Foundation Server TFS, Microsoft Office, Visio, JIRA, JIVE, Share Point, Word, PowerPoint, .Net, SQL, MS Access, MS Project and Java.

4

HSBC, Toronto Mar 2016 – Oct 2017

Business Analyst

Responsibilities:

• Conducted JAD sessions with business area experts and recorded the requirements that can be reviewed by both business people and the IT development team.

• Responsible for creating the User Interface Specifications document for the Mobile app and Web Application based on the iOS/Android/Windows platforms.

• Facilitated collection of functional requirements from system users and preparation of business requirement documents.

• Designed and implemented continuous integration (CI) and continuous delivery (CD) pipelines using Azure DevOps

• Assisted with user testing of systems (UAT), developed and maintained quality procedures, and ensured that appropriate documentation is in place.

• Created sequence diagrams documenting the flow and sequence of Web Service calls.

• Worked closely with the UI design and development team to ensure the viability of new features to ensure proper functionalities of the complete system.

• Conducted UAT testing after System Integrated Testing.

• Created UAT test plan, UAT test cases and test scenarios for the Business Process Testing.

• Logged, tracked and determined the root cause of the UAT defects.

• Responsible for providing the team with user-centered agile specifications (user stories) and acceptance criteria.

• Participated in sprint planning by presenting product backlog details to the team to facilitate understanding.

Environment: Agile, HP Quality Center, JIRA, Confluence, MS Access, Word, MS Project, Power Designer, Java, MS Power point, Share Point, Agile, Visio.

Contact this candidate