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Customer Service Human Resources

Location:
Cincinnati, OH
Salary:
47500
Posted:
October 04, 2023

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Resume:

Cassie Michelle Preston

Your Staffing Solution

**** ******* ****** **********, ** 45236

513-***-****

adz5p5@r.postjobfree.com

OBJECTIVE

An outgoing, self-motivated achiever, looking to obtain employment at your organization. I’m very customer-oriented, and will do whatever it takes to reach a goal, or go above and beyond to ensure the customers experience is the best and the job is done accurately and efficiently. I am not scared of a challenge or learning something new; Instead, I thrive in an ever-changing environment, and welcome any opportunity to improve or gain additional perspectives. I’m very excited to show you the ambitious and hardworking employee I am, and guarantee I will be a valuable asset to your organization.

EDUCATION —

EXPERIENCE

University of Cincinnati, Raymond Walters Campus

2006-2008

Associates Degree

General Studies

April 2022- Current

Housekeeping

Self employed

-House Keeping and organization

-Developed routines to ensure everything is completed consistently and accurately.

-Received inbound customer service calls including scheduling jobs, and dispatching to correct departments

-Created invoices and collected payment

May 2014- August 2021

Area Manager Staffing Company Human Resources

Nesco Resource

-Managed 3 offices in the mid-western region

-Completed HR documentation for internal staff, including hiring and firing at every office

-Recruited and trained recruiters and business development managers

-Developed and implemented monthly webinars as the Regional trainer on companies Applicant Tracking System (ATS) and developed an SOP checklist

-Followed up with new hires weekly to ensure their development in ATS and our Intranet was suffice and accurate.

-Participated in weekly conference calls to discuss goals and metrics in regards to P&L

-Created metrics for recruiters to reach DAILY to track productivity and employees input and effectiveness.

-Entered payroll for over 150 temps weekly in TempWorks (Payroll Software), including collecting timesheets from every client

-Disputed unemployment claims by participating in hearings and producing notes and documentation on each case

-Maintained close contact and communication with every client to ensure customer service needs were met.

-Received orders from clients for additional personnel and would delegate to our recruiters to post the openings and screen interested individuals prior to starting them, to ensure we met each and all client’s standards and expectations.

June 2020-Current

Catering Company • Server/Bartender

Flavor Catering

-Organized inventory prior to event including pulling supplies from warehouse and prepping and packing food in kitchen to be ready for event

-Unloaded equipment and delegated different jobs to staff in order to meet expectations efficiently and accurately

-Prepped all apps / entrees as needed and set up either each table with plates and utensils or set up the buffet depending on job

-Communicated with main contact for the event and helped develop itineraries and delegate positions amongst our team

-Provided legendary customer service to each and every guest that was served. Its about making the experience fun for each person in attendance and not just the one paying the bill

KEY SKILLS —

COMMUNICATION

Customer Service

HR

Payroll

Time Management

Self-Motivated

Regional Trainer for ATS (applicant tracking system) – Nesco Resource 2016-2021

LEADERSHIP

I’ve been promoted to be a leader or manager in 4 of the last 5 positions that I have held. I do not consider myself a boss, just an enthusiast, with experience, whom has the ability to inspire others to be a TEAM and to work towards a common goal. (With excitement!)

REFERENCES

Available Upon Request



Contact this candidate