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Customer Service Referral Management

Location:
Wilmington, NC
Posted:
October 04, 2023

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Resume:

Caroline Turlington

Account Management /

Healthcare Marketing

Contact

*** **. ******* **.

Wilmington, NC 28412

910-***-****

adz5p4@r.postjobfree.com

Objective

To grow and scale organizations based off of sales and relationship management. 5+ years of healthcare experience in referral management, pre-authorization with payor contracts and liaison work setting up admissions in the skilled nursing setting and work within Saas life sciences maintaining account and scaling profit. Education

Mount Olive University

Mt. Olive, NC

B.A. Business Administration

Experience

July 2021 - Present

Physician Liaison • Comply Force Cloud LLC.

Reporting directly to CEO. Setting meetings with potential clients. Cold calling potential hospital clients. Monthly standing meeting with physicians to discuss successes and barriers. Hospital sales, analytics and market data strategy. Closed 500k of business in 1st 3 months Q4 2021. Community outreach and marketing to surgery centers, hospitals, nursing homes to discuss partnership and sales. January 2020 – July 2021

Central Intake coordinator • Consulate Healthcare

Remote Position -

Referral management. Screening patients to see if they were a fit for specific nursing homes we owned. Connecting with case managers at hospitals to coordinate care for patients. Responding on software platform to accept or deny patients. Making sure in network with payor of managed care company. If not, negotiating rates for patients, setting up transportation from hospital. Follow up with patient and family throughout the duration of their care to make sure customer service was up to standards.

February 2013 – January 2020

Admissions (Floating) • Sava Senior Care LLC

Remote position –

Referral management. Screening patients to see if they were a fit for specific nursing homes we owned. Connecting with case managers at hospitals to coordinate care for patients. Responding on software platform to accept or deny patients (Allscripts). Making sure in network with payor of managed care company. If not, negotiating rates for patients, setting up transportation from hospital. Follow up with patient and family throughout the duration of their care to make sure customer service was up to standards.



Contact this candidate