PROFESSIONAL STAFFING

619-***-****

Melissa Decker

SR Account Manager

Mary Lucille Mason

Summary

My background is varied and always involved working very closely with people, which has enabled me to develop very good people and communication skills. I am a proven loyal employee, always willing to go the extra mile and work overtime or long hours. I am a very compassionate person and enjoy helping people.

Professional Experience

Bank Teller, Wells Fargo Bank, Santa Barbara, CA Dec 2021- July2022

• Provided support and helped resolve customer concerns in a timely fashion, informed customers of optional account options during transactions, such as online banking. Took great pride in helping all customers.

• Responsible for opening the branch and was the first opening teller at the branch.

• Responsible for night drop opening vaults and verifying counts of funds.

• Processed cash and credit refunds, as approved by management.

• Followed procedures to minimize errors and reduce fraud all the while building great rapport with customers and other bank employees and was a strong team player. Checker, Smart and Final, Santa Barbara, CA Feb 2018-Dec 2021

• Maintained store sections as assigned and may order, received and stock merchandise using proper equipment, assured proper pricing on merchandise, checked stocked shelves, end displays, floor stacks and displays.

• Reviewed invoices/bills for accuracy.

• Operated cash registers, received payment from customers, made change and processed check/charge/debit transactions.

• Processed cash and/or credit refunds, as approved by management. Checker / Courtesy Clerk, Vons, Santa Barbara, CA July 2017-Feb 2018

• Ring up customer purchases and process various payment forms.

• Answer shopper inquiries about Vons’ products and services in a timely manner, check prices.

• Bag groceries and provide carryout service.

• Gather shopping carts from the parking lot.

Checker / Cashier, Target, Santa Barbara, CA April 2016-Feb 2017

• Set up and was one of the first employees during the Grand Opening in April 2019.

• Operated cash registers, rung up purchases.

• Handled returns and refunds.

• Answered questions about products, services, and merchandise.

• Stocked shelves and assisted in sales.

Technical Support Agent, United Parcel Services - UPS Teleservices, Santa Maria, CA 2001-2010

• Successfully completed training programs to become an efficient technical assistant.

• Effectively service client issues from software to hardware issue in a timely manner.

• Satisfied customers by solving their problems and servicing their request.

• Effectively trained and mentored junior employees with technical issues in accordance corporate policies.

• Researched customer questions, troubleshot problems and collaborated with team and management to solve consumer issues

• Answered telephone and web-based help desk inquiries.

• Promoted software updates and new offerings to customers.

• Awarded the 2010 Top all-around performer.

Driver for Clients in Wheelchairs, Scooters and Walk, Easy Lift, Goleta, CA 2017-2018

• Provided door-to-door assistance to all passengers.

• Transported all passengers in a safe and courteous manner.

• As a special needs driver, worked the lifts.

• Excellent knowledge of Santa Barbara and Goleta streets and routes. Education

De Anza College, Cupertino, CA

Sequoia High School: Diploma

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