Customer Service Patient
Resume:
Victoria Barnes
Philadelphia, PA 19120
adz5ok@r.postjobfree.com
I am a highly professional worker who is committed to excellence seeking companies where I can obtain a position that I can utilize my organizational skills and growth in development
Work Experience
Patient Service Associate
University of Pennsylvania Hospital
November 2020- February 2023
Accurately input and verify patient information including but not limited to demographics, insurance, workers comp/MVA claims using the EPIC EMR system Schedule return and new patient appointments, neurological diagnostic testing (EEG, MG, Lumbar Puncture Procedures, Evoked Potentials etc.), and radiology studies Coordinated radiology appointments and communicated with providers to clarify orders Recognize referral necessity based on insurance coverage and obtain referrals when required Sort faxes, incoming and outgoing mail and scan medical documents and paperwork Provide excellent patient service wherever needed.
Customer Service Consultant
PECO - Philadelphia, PA
October 2017 to November 2020
Ulysses trained
Responding to gas and electric emergencies calls in Pennsylvania processing orders following protocol and procedures to be dispatch and sent out to our techs to respond to in a proper time frame to ensure safety and to save lives starting and stopping gas and electric services for residential and small commercial business customers in Pennsylvania following the job regulations to convey confidentiality of the information ran through our database when opening and closing customer accounts specifying and confirming that all information giving and provided is accurate before processing orders to deliver excellent customer service fulfilling their needs for accuracy of the company and state policies specifying the most informative guidelines that meet the standards of the company and the Pennsylvania Utility Commission it's our highest priority to make our customers as knowledgeable about the service we provide to the consumer residential and small commercial billing representative explaining bills issuing duplicate bills giving extension on bill due date for eligible customer
Hostess
Children's Hospital of Philadelphia - Philadelphia, PA
November 2015 to April 2017
Ensures patient’s and or guest satisfaction with every meal served. Communicates effectively with patients to assist them with menu selections. Generates reports of patients who have not had any meal selections. Using a System known as Epic to get accurate information according to the patients' chart and corresponding with care Physicians to ensure patients are receiving proper needs of all assigned diets and nutritional needs. Entering patient’s information into a system known as cbord to receive meals and in putting proper diets and diet needs of the patient following their diet properly. Assigning patients to accurate rooms to ensure that they are receiving delivery of meals to appropriate area using patient information identifier’s and MRN number to identify patient accurately. Obtaining billing code and adding it in to the proper designation to make sure patients are billed properly. Also, communicating with guests or parents who would like to obtain meals while visiting patients ensuing the steps introducing our welcome packed certifying hospitality to all. Using proper lines of communication following diets limitations, proper diets, allergies, to ensure patient’s needs per health circumstances are being properly followed. Crossed trained to work on tray line setting up trays putting proper items according to diet slip communicating with cooks for accuracy of tray and following allergies precaution’s, as a hostess delivering trays to proper patients using all patient identifier’s ensuring accuracy of tray before delivery making sure time and temperature of food are followed in a proper time frame communicating using an ascom to ensure were satisfying all patient essentials,and working in several other areas in the food service department to follow Departmental needs.
Bank Teller
Wells Fargo - Bryn Mawr, PA
October 2014 to November 2015
Process transactions accurately and efficiently in accordance with established policies and procedures. Ability to identify customer needs and refer financial products and services. Efficiently operate computer software used to perform daily duties Daily operations with check cashing, deposits, withdrawals, and foreign exchange Perform operations providing cashier checks and money orders Experience in handling a daily volume of over 200 transactions Perform daily opening and closing procedures within the banking center Process transactions throughout the day using remote capture Coach and provide feedback with the other tellers Monitor each teller’s drawer to verify it is within compliance
Food Service Worker
JEFFERSON HOSPITAL Methodist Campus - Philadelphia, PA
August 2010 to November 2014
I served patients’ meals during three meal sessions daily. Taking orders for patients making sure they receive correct meals pertaining to their diet. Going to each patient room on the floor I am assigned to ask what food preparations are offered for the meal they would like to receive. Communicating with Dietitian and Nurse’s about diet requirements for patient. Meals are taken through a system. Known as C Board on a hand-held lab top. I am Responsible for responding to pages on a pager through Skytel if a new diet was placed, new patient, or if any problems had accrued with the patient meals. Printing meal menus in a proper period to be received on tray line and prepared properly for delivery. Collecting trays after each patient has eaten to be picked up and cleaned and sanitized for the next meal session. Taking proper precautions entering and leaving patients rooms for health and safety reasons. I also fill in different areas such as Resource Call Center, tray line cashiering or serving in cafeteria when needed.
TECHNICAL SKILLS
Skilled in Windows, Microsoft Office (Word, PowerPoint, Excel, Access, and Outlook) experience using C Board, Jeff Chart, Epic, Internet, and Intranet, and typing (40-50 wpm) Ulysses Trained
EDUCATION
High School Diploma in Business
John Bartram High School
AWARDS
Star Award
November 2016
Star Employee awarded from Children Hospital of Philadelphia for my outstanding work ethic.
Bravo Award
March 2017
Bravo Award from Department manager in the FSW department at children's Hospital of Philadelphia for high recognition and outstanding work ethic
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