Amit Chauhan

Email: adz5o6@r.postjobfree.com Mobile: 980-***-****

PROFESSIONAL SUMMARY:

Over 10+ years of IT experience in various stages of Software Development which includes 5+ years of experience as Salesforce CRM Developer which involves Administrator, Development, Integration, communities, and lightning like classic to lightning migration and lightning component development.

Experience in implementing technology-enabled business solutions.

Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.

Ability to build and demonstrate prototypes in Salesforce and data migration tools.

Process the JSON requests according to different types of modules, actions, and request data.

Design JSON response according to the request and send it back to the front end after transforming and validating.

Experience in development, administration, configuration, implementation, and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force.com platform—world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Experience in Administration, Configuration, and Implementation of Salesforce CRM and Salesforce SFA applications based on Apex Language and Force.com Platform.

Extensive experience using Salesforce Administration (SFA), profiles, creating Roles, Page Layouts, Org-Wide default, Sharing Rules, Workflows, Approval Workflow, Reports/Graphs and Dashboards.

Strong Implementation and Integration experience using Custom Objects, triggers, Workflows/Workflow Rules, Approvals, S-Controls, Visual Force pages, and Apex Classes.

Implemented Data integration using SOAP, REST API and outbound messaging to establish communication between SFDC and other homegrown system.

Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.

Strong knowledge of SFDC Standard Data structures and familiarities with designing Custom Objects and Force.com platform and Force.com sites.

Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.

Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, REST and WebSphere.

Experience in wide range of languages and technologies such JSP/JSF, AJAX, CSS3, JavaScript, XML, HTML and SOAP.

Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

Worked closely with Business Users to enabled business process using SFDC.

EDUCATION:

Bachelor’s in computer Science – India.

Master’s in information technology - USA

Certifications:

Certified Salesforce Administrator (201)

Certified Salesforce Developer (DEV 401)

Technical Skills:

Salesforce.com

Visualforce, SOQL, SOSL, Salesforce Lightning, Workflows, Approvals, Email Templates, Formulas, Validation Rules, Workflow Rules, Schedule, Web Services (SOAP, REST), Apex Classes, Apex Triggers, Apex Custom Controllers and Extensions, S-Controls, Ajax toolkit, Jenkins

SFDC Tools

Data Loader, Excel Connector, Apex Explorer, REST API, Force.com Platform, Force.com Explorer, Force.com IDE (Eclipse), Marketo, Apttus, SFDX migration CI/CD

Programming Languages

C, Java, JavaScript, J2EE, SQL, HTML, XML, CSS, JSP

Databases

MySQL, IBM DB2, Oracle8i/9i/10g, Sybase Adaptive Server.

Platforms

Windows, Linux (Fedora & RHEL), Unix (Sun Solaris, Open Solaris), MacOS

Professional Experience:

Deloitte Denver, Colorado Nov. 21 - Current

Senior Salesforce Lightning Developer / Admin

Responsibilities:

Work on administrative tasks: User management, Queues, Public Groups, customization of objects, record types, fields, page layouts, etc.

Day to day working in Profiles, Roles, implemented Record-Level and Field-Level security in sales-cloud & service-cloud environment.

Manage Salesforce security using Profiles, Permission sets and OWD.

Develop new Apps, Tabs, List views.

Created Workflow Rules, Validation Rules, Page Layouts, Approval Processes, and Alerts.

Configured Assignment and Escalation rules; performed Outlook settings and field mapping.

Designed page and search layouts, worked with force.com sites, Customer community, Omni channel, and managed sandbox testing and deployment.

Successfully configured and deployed Omni Studio’s industry-specific functionalities, emphasizing on optimized billing processes and comprehensive policy management tailored to Energy Transfer's distinct operational needs.

Spearheaded end-to-end implementations of Quote-to-Cash solutions, leveraging Omni Studio’s capabilities to seamlessly automate and enhance configuration, pricing, and quoting processes, ensuring robust alignment with key ERP systems.

Work closely on salesforce security implementation on GOVT database. Web form input validation.

Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Create Dashboard and Reports for the business users.

Expertise in creating different email templates and inbound emails using visual-force for clients and customers.

Experience in creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record details.

Experience with SFDC Service Console, customer portal case management, knowledge base, customer communities and service account management.

Worked on complex LWC components with responsible Layouts.

Developed and recommended CRM roadmap for customers in Financial Domain’s.

Involved in developing apex classes, triggers, visual force pages, custom objects and standard objects, reports, dashboards, workflows & approvals, batch apex, canvas app, scheduler apex and sites.

Develop Salesforce solutions using Customization - APEX Class, Triggers, Visualforce pages, Lightning components etc.

Scheduled Apex Batch jobs for processing large records.

Worked on integrating Salesforce with 3rd party products, ideally using web services on REST API based integrations.

Work in Salesforce-to-salesforce connection and integration.

Promote and deploy code using ANT tool and Change sets.

Use Object-Oriented Programming concepts wherever required.

Develop and maintain Automated process using Salesforce OOB validation rules, workflow rules and Approval process.

Assist in writing technical approach and design documentation as required.

Work in GIT deployment and Jenkin job.

Having experience on support projects providing solutions to Level-1, Level-2 and Level-3 tickets.

Kemper Life St louis, MO Nov’19- Sep. 2021

Sr. Salesforce Developer / Admin

Responsibilities:

Designing, developing, and deploying Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Implementing sales cloud, service cloud and marketing cloud using pardot.

Automated marketing cloud using pardot like lead qualification, lead management and sending messages.

Developing various Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Developed the Rest APIs for voice intervention response.

Working on SFDX CI/CD to build and test steps triggered to make sure code changes being merged into the repository are reliable.

Developing the AURA components to build apps with sophisticated UIs.

Created Custom Objects and fields for transactional and contractual information.

Designing and deploying Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.

Created Visualforce, workflow rules, Validation rules, configuration and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Hands on experience in different types of integration SF to SF integration, two-ways NetSuite integration to provides business with in-depth visibility to critical customer financial data in real-time.

Worked on different Integration Issues and worked on developing Visualforce pages and Apex controller classes.

Created Custom Reports to track the Cases, assets to be available to different levels in the organization based on their Profiles.

Implementing service cloud functionality like case management, field service management.

Pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.

Handled the deployments process using GIT HUB.

Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Creating workflow rules and defining related tasks, time triggered tasks, email alerts, filed updates to implement business logic. Experience with Schema Builder to create a schema for a given object model.

Working with Schema Builder to add a custom object to schema.

Involving in Schema Builder to add a custom field to schema.

Creating Templates, Approval Page Layouts, and defined Approval Actions on them to automate the processes.

Developing Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Using SOQL & SOSL for data manipulation needs of the application using platform database objects.

Using field level security along with Page Layouts to manage access to certain fields.

Using Force.com developer toolkit including Apex Classes and Apex Triggers to develop custom business logic.

Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at the high percentage as well as meet business needs.

Implementing Salesforce Development Cycle covering Sales Cloud.

Making new feature enhancements on Service cloud console view and developed some Visual force components.

Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.

Performing Data Migration from home grown legacy system to Salesforce CRM.

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.

Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.

Involved in data cleanup and mapping in data migration project.

Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce.

Worked with ETL Tools to interface data from the SFDC platform and API Integration through middle ware like Informatica.

Performed data migrations using Salesforce.com Data Loader.

Worked on Sales and Service Cloud communities sharing business processes extend them across offices and departments, and outward to customers and partners.

Used the Sandbox for testing and migrated the code to the deployment instances after testing using change sets.

Worked on Agile/Scrum Methodology using JIRA and SDLC.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Bluebeam San Francisco, CA Jan’18 – SEP’19

Sr. Salesforce Developer

Responsibilities:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.

Advance Integration, and verification execution and leadership.

Build and maintain advance pricing analysis reports and communicate to relevant stakeholders, hence becoming a key source of pricing knowledge for the whole business.

Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Controller Classes, Extensions, Components to suit the needs of the application using Eclipse.

Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.

Worked on Jenkins to integrate changes to the project.

Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand.

Supported and improved sales cycles by implementing CPQ solutions effectively.

Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.

Gained basic knowledge on Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Components.

Developed business logic as per business requirements using force.com IDE, Apex Classes, Triggers, Test methods and writing SOQL and SOSL queries.

Worked extensively on Visualforce pages, Visualforce Custom Controllers components for creating various user interfaces for different Users and Customers.

Developed and configured various Custom Report and Report Folders for different user profiles based on the need in the organization.

Created Visualforce, workflow rules, Validation rules, configuration and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud.

Worked on different Integration Issues and worked on developing Visualforce pages and Apex controller classes.

Created Custom Reports to track the Cases, assets to be available to different levels in the organization based on their Profiles.

Created mash up between Salesforce CRM and Gmail through Force.com, AppExchange’s Email integration engine.

Developed lighting components framework and some tools for developer’s males it easier to build responsive applications for the force.com platform.

Developed Lightning App Builder can help you build responsive apps that display on any device, as well as custom pages for Lightning Experience.

Implementation of a custom partner community using visual force and lighting components projects.

Created Workbench web-based suite of tools designed for administrators and developers to interact with Salesforce.com organizations via the Force.com APIs.

Integrated salesforce.com with External .Net Applications to capture Custom Objects and using REST API by configuring Connected App.

Developed Apex REST web service classes for inbound calls to Salesforce to retrieve and save data in Salesforce.

Workbench includes robust support for the Force.Com partner, bulk, REST, and Apex API.

Used Force.com web services API for implementing WSDL in the application for access to data from external systems and web sites.

Expertise in using Eclipse IDE, Force.com and site.com, communities. Implementation of Salesforce.com Sales Cloud and Marketing Cloud.

Customized Marketing Cloud Objects and Scheduled and managed marketing email sends with Salesforce Marketing Cloud.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Implemented the Web-to-Lead functionality for the Marketing Campaign.

Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.

Implemented Web service using Visualforce framework to promote the quotes from external systems to CPQ.

Design solutions using the CPQ Cloud’s, standard APIs to integrate with CRM, ERP or any backend system.

Involved in data cleanup and mapping in data migration project.

Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce.

Worked with ETL Tools to interface data from the SFDC platform.

Performed data migrations using Salesforce.com Data Loader.

Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners.

Used the Sandbox for testing and migrated the code to the deployment instances after testing using change sets.

Worked on Agile/Scrum Methodology using Version One and SDLC.

API Integration through middleware like Informatica, Tibco.

Environment: Salesforce.com Platform, Apex Language, Visualforce (Pages, Components and Controllers), Workflow & Approvals, Reports, Data Loader, Data Migration, Rest API, SOAP API, Visual flows, Custom Objects, Custom Tabs, Email Services, Java Script, Web Services, Eclipse IDE plug-in.

Lululemon, Seattle, WA Aug’16 – Dec’17

Salesforce Developer

Responsibilities:

Worked with User Accounts and assigned Profiled as per their role in role hierarchy.

Defined Organization Wide Default to restrict access from users.

Customized Page Layouts for Standard/Custom objects and assigned record types.

Created Data Validations rules and Formulas as per business requirements.

Worked with various Salesforce.com standard Objects like Accounts, Contacts, Leads, Cases, Campaigns, reports, and Dashboard.

Implemented Apex Scheduler and Triggers to invoke Apex classes at regular intervals.

Dynamically replicating an existing website.

Used JIRA tool for project issue and bug tracking.

Worked on Service Cloud, focusing majorly on cases and solutions.

Implemented Apex Classes, Controller classes & Triggers and linked them to manage the workflows Implemented in the system.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time dependent actions Outbound API messages.

Created Reports and Dashboard to track Opportunity pipeline/stages for management visibility.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Designed and developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.

Designed various Webpages in Visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.

Created and used Email templates in HTML and Visualforce.

Territory management is an account sharing system that grants access to accounts based on the characteristics of the accounts.

Designed and developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.

Designed various Webpages in Visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.

Created and used Email templates in HTML and Visualforce.

Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.

Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.

Used SOQL & SOSL with considerations to Governor Limits for data manipulations needs of the application using platform database objects.

Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.

Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.

Worked with Salesforce.com team male application certified.

Packaged and deployed customizations from Sandbox to other environments using Force.com IDES.

Help users with Chatter teams/Groups and follow application as well.

Environment: Saleforce.com platform, APEX Language, Marketo, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, REST API, SOAP API, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Force.com IDE.

Cybagae Pune, IND Jun’10 – Sep’15

Salesforce Administrator

Responsibilities:

Interact extensively with various business groups, stakeholders and users to develop the Vision Document that is aligned with corporate strategic objectives.

Communicated extensively with clients and different levels of management to identify requirements, create use cases and to develop functional specifications.

Extensively worked with Project Manager to determine the best practices for requirement gathering.

Designed and developed project document templates based on SDLC methodology.

Gathered, documented and managed business requirements.

Conducted user interviews, one to one sessions with the managers and critical users, and organized JAD Session at both in-house and client locations

Worked with UI analysis team to create prototypes to be presented to the Business team.

Assisted in building business analysis process model using MS Visio.

Developed timelines for project delivery and managed projects and resources for successful completion. Constructed, developed, and deployed, created functional and technical specifications (mid-level), highlighting chief actors, process flows, and exception errors.

Interacted with Onsite development team and incorporated the analysis and requirements in the final detailed design documentation.

Provided AS-IS and to be documentation for doing Impact analysis on all the components.

Reviewed and provided critical document feedback to team members, communicated document analyses to team lead and stake holders.

Chaired and participated in project conferences for coordinating group efforts leading to the development and testing phase. Worked with product owners to create documents for all the enhancements on the Online gaming products. Developed activity, sequence and Use Case Diagrams Using MS Visio.

Used MS Project to develop project schedules and tasks.

Environment: Saleforce.com platform, Service Cloud, Customer Community, JIRA, GIT BASH, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Apex Classes, Apex Triggers, Controller Classes, Visualforce Pages.

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