Alexander Hyer

480-***-****

adz5o1@r.postjobfree.com

I am a driven individual that wants

to use any skills and knowledge

that I have to benefit the

company. I would like the

opportunity to grow and learn in

an environment that can benefit

off my skills at the same time.

SKILLS

● Serve customer needs

● File updating

● Multitasking

● Vehicle operation

● Customer relations

● Problem-solving

● Windows System operation

● Knowledgeable in all

applications of Microsoft

Office

● Can type @ 45-70 wpm

● Deliver technical presentations

EDUCATION

BACHELORS OF APPLIED SCIENCE -

COMPUTER SCIENCE

May 2010 University Of Phoenix, Phoenix, AZ

EXPERIENCE

CSR (TEAM LEAD) AUG 2020 - NOV-2022

PERFORMANCE CONTACT SERVICES, MESA AZ

● OVERSAW TEAM OF 30 AGENTS AND THEIR DAY-TO-DAY DUTIES

● MAINTAIN NUMBER ONE METRICS OUT OF SEVEN SITES 4 MONTHS IN A ROW

● LED MEETINGS TO IMPROVE PRODUCTIVITY AND GENERAL MORALE

● MAINTAIN EMPLOYEE RETENTION - OVERSAW HIRING PROCESS ACCOUNT REPRESENTATIVE

● RETAINED CLIENTS ACCOUNTS FOR CREDIT MONITORING

● ADVICE CLIENTS ABOUT BEST PRACTICES ON CREDIT MONITORING, IDENTITY THEFT AND ROADSIDE ASSISTANCE

● WAS CONSISTENTLY THE TOP RATED REP THROUGHOUT SEVEN SITES

● PROMOTED TO TEAM LEAD DUE TO EXEMPLARY PERFORMANCE SALES REPRESENTATIVE Feb 2020 Aug - 2020

Direct Fairways, Tempe, AZ

● Prepared accurate price quotes and coordinated contracts to complete sales.

● Satisfied customers every day with fast, friendly, and knowledgeable support for Advertising needs.

RECRUITER/TRAINER Nov 2016 Jan 2020

SalesTactix, Mesa, AZ

● Managed recruitment by posting positions, sourcing, interviewing, and extending offers.

● Met with new hires to conduct orientation and on-boarding sessions.

● Identified effective recruiting strategies to deliver qualified candidates for hiring consideration.

● Ordered office supplies, maintained department equipment, sorted and distributed mail, and performed other administrative support functions.

● Managed the onboarding of new employees, including processing paperwork, conducting orientations and providing information such as compensation, benefits and the opportunities for promotion. TECHNICAL MANAGER Sep 2013 May 2016

Jade Impact, Tempe, AZ

● Tested equipment regularly to verify its operation and assess any maintenance needs.

● Worked with operations directors to establish and maintain the technical policies governing different programs.

● Lead teams through routine operations and unexpected challenges with strong decision-making skills and knowledge.

● Managed communications between team members, customers and vendors to keep operations efficient and successful.

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