JOSEPH ROLLINS

*** **** **** ** ***********, NC 27560 • Mobile: 919-***-**** • adz5nr@r.postjobfree.com

HUMAN RESOURCES MANAGER

Expert in Employee Relations, Talent Acquisition, Payroll, and Corporate Training

Dedicated Human Resources Manager passionate about developing strong employee relations and exceeding organizational goals. Solid reputation for implementing policies and procedures that positively impact corporate profitability, employee satisfaction, and overall productivity. Dynamic, results-focused full life cycle recruiting professional with a commitment to client service and creative recruitment. Proven record of locating, identifying, and closing top candidate talent. Adept at supervising staff and conducting employee relations, recommending solutions to improve processes, and implementing effective training programs to streamline personnel productivity. Great leader able to motivate individuals to optimize company efficiency. Effective communicator with emphasis on building client relationships. Proven ability to bridge diversity and organizational objectives into win-win solutions.

AREAS OF EXPERTISE

Recruiting & Talent Acquisition

New Employee On-Boarding

Customer Service Excellence

Cross-Functional Team Leadership

Corporate Training Programs

Performance Management

Employee Retention Initiatives

Progressive Disciplinary Actions

OSHA & Workers Compensation

Employee Relations & Engagement

Payroll & Compensation

Data Analysis

Conflict Resolution

Benefits Administration

Policies & Procedures

PROFESSIONAL EXPERIENCE

Autism Services, Inc., Raleigh, NC 2020-Present Human Resources Manager

Corporate Human Resources for 6 facilities throughout Wake and Durham Counties in N.C.

Ensured compliance with policies and procedures.

Responsible for onboarding of new hires.

Recruited, screened, and interviewed new applicants.

Facilitated performance management and agent evaluations to ensure achievement of client expectations and daily goals.

Responsible for company compensation analysis.

Assured accuracy and processing of company payroll.

Auditor and Record Keeper of Employee records.

Data entry of employee information into HRIS.

XEROX, LLC, Raleigh, NC 2010-2020 Supervisor and Corporate Trainer/Human Resources Specialist

Managed a team of 20 to 30 agents in a call center, customer-service environment; resolved Tier 2 customer escalations.

Ensured compliance with policies and procedures.

Coordinated staff scheduling and workflow management goals.

Directed corporate training programs for agents; developed training materials on procedures and internal systems.

Recruited, screened, and interviewed new applicants.

Facilitated performance management and agent evaluations to ensure achievement of client expectations and daily goals.

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WILLSTAFF WORLDWIDE, Raleigh, NC 2008-2010 Personnel/Human Resources Manager

Recruited, screened, tested, and processed new candidates for temporary and permanent placement employment opportunities.

Executed new hire onboarding and assignment scheduling.

Processed weekly payroll and facilitated client billing documentation.

Resolved employee and conflicts and coordinated employee relations activities.

Performed workers’ compensation and OSHA compliance documentation.

Tracked disciplinary actions and enforced progressive disciplinary protocol.

BJs WAREHOUSE CLUB, Raleigh, NC 2006-2008 Personnel/Human Resources Manager and Site Trainer

Managed human resources and corporate training for a 110-employee, $70M warehouse facility.

Recruited, screened, on-boarded, and trained new employees.

Directed employee benefits administration, and payroll (budgeting and employee scheduling) for six departments.

Executed timely and accurate annual performance evaluations ensuring that employees understood the process and impact on their success and compensation.

Ensured agent and facility’s adherence to company policies, procedures, and standards.

Tracked and documented progressive levels of disciplinary actions and communicated actions with employee.

Developed action plans to target performance issues and established reasonable goals for employee.

Administered all employee terminations.

Served as a Customer Service Manager ensuring customer service and merchandising standards of excellence.

BABIES R’ US, Raleigh, NC 2003-2005

Assistant Manager/Human Resources

Managed human resources and co-managed a store with 70+ representatives and $55M in annual revenue.

Recruited, screened, on-board and trained new associates.

Enforced company policies and procedures as well as standards for customer service.

Maintained employee records including disciplinary actions, employee data management, performance evaluations, employee attendance, training records, and benefits administration.

Ensured that each department maintained payroll goals in employee scheduling.

INTERNATIONAL BUSINESS MACHINES (IBM), Raleigh, NC 1999-2002 Human Resources Administrative Analyst – Human Resources Call Center

Worked in IBM’s Human Resources Call Center handling benefits, payroll, international and domestic travel reimbursements, multi-state taxation, and technical support.

Trained end users on payroll and benefits systems, processes, and registration/enrollment.

Provided technical support for benefits and payroll web applications.

Facilitated policy and procedure administration, and employee conflict resolution.

Educated clients on taxation processes in regard to multi-state tax reporting and filing.

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EDUCATION

B.A., Psychology

EAST CAROLINA UNIVERSITY, Greenville, NC

COMPUTER SKILLS

ADP Workforce, ADP I-Reports, Microsoft Office (Word, PowerPoint, Excel, Outlook), PeopleSoft,

PROFESSIONAL ORGANIZATIONS

Society of Human Resources management member

Certified Red Cross Instructor (CPR, First Aid)

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