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Registered Nurse Customer Service

Location:
West Bend, WI, 53090
Posted:
October 04, 2023

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Resume:

Wenda M. Zarenana

*** ****** ***, **** ****, WI *3090

Cell: 262-***-****

Email: adz5nh@r.postjobfree.com

Professional Summary

Loyal, collaborative individual, with a steadfast commitment to quality care and preventative care advocacy seeking Registered Nurse Travel position. I currently have been traveling throughout Missouri and Wisconsin working for CareRev, and.

Nomad Travel Agency

Skill Highlights

• Culturally sensitive.

• Recognize the value of the internal and external customer service

• Enthusiastic patient and family care focused

• Proficient in Epic charting

IV Ultra sound trained

ACLS/BLS Certified

NIH Certified

Education and Training

Moraine Park Technical College, West Bend, WI

2014 Registered Nurse ADN

Clinical Rotation: 560 Clinical hours

• Long Term Care, Internal Medicine, Ambulatory Surgery, Preceptor Rotational Float at Beaver Dam Community Hospital.

Skills

• Implemented nurse role with integrity, responsibility, and ethical practice

• Committed to patient advocacy and quality care while implementing evidence-based practice

• Demonstrated appropriate written, verbal and non-verbal communication

• Provide patient centered care across diverse populations and healthcare settings

• Collaborated with healthcare team to provide effective patient care

• Utilized technology to communicate, manage data, minimize error potential, and facilitate changes in care

• Delegated to healthcare team to provide effective patient care

Professional Experience

CareRev April 2021 to Present

Med Surg Med Tele and PCU/Stepdown Charge RN, ED boarders

Travel Nursing Med Surge /Tele PCU

Missouri including St Louis, St Charles, Maryland Heights and Jefferson City

Wisonsin including Madison, Fond Du Lac, Ripon

Nomad Travel : UW Health F4/6 Colorectal Surgical Step Down,

New Ostomy, Revisions, Takedown, Turp, Whipple, PCA Pump, Epidurals pain management. Pt Education and teaching, Wound Care

Trusted Health : UW Health Float, Floating to Med Surg, Med Tele, and step down

St Luke’s Medical Center January 2018 to 12/31/2021

Med Tele/ Med Surg/ Observation Unit Metro Float,

Acute Care facility including but not limited to medical surgical setting. Primarily on Observation Unit providing quality care and coordinating multiple diagnostic testing to optimize diagnostic timing for rapid intervention or discharge by MD. Currently a principle RN accomplishing most discharges by noon and higher amount of admission while providing quality care and education to both the patient and patient family.

Skills to include but not limited to

• Stoke / Neuro checks and assessment

• New cardiac and management of current arrythmias

• Dementia/ mental illness patients

• Pt needing procedures related to GI, Cardiac or Vascular procedures

• Transplant patients

• Cardiac patients

• Covid-19 patients

• Patient and family education

Froedtert Hospital October 2015 to 2019

In acute care facility including but not limited to medical surgical setting. Self-motivated looking to provide evidence based practice of quality health care. Providing empathetic healing environment and innovative education to patients and their families or support system. Advanced understanding of cultural diversity and adapting quickly to individual needs to meet our patient’s expectations.

I have had the privilege of working on multiple floors of Froedtert health system to include: specialty areas of Spinal acute care unit, Inpatient rehabilitation, Medical surgical unit with emphasis on Sickle Cell patient, Medical surgical unit with emphasis on Cystic fibrosis, Oncology, and Specialty Unit of Trauma Surgical Unit.

Skills to include but not limited to:

• Care of paraplegic, quadriplegic patients, and coma patients

• Ventilation system

• Wound cares including unstageable pressure wounds, gunshot wounds, open midline with wet to dry dressings, Wound vac care, Drainage tubes

• Bowel program

• Straight Cath

• Cervical post up care

• Tracheostomy care and education

• Proper repositioning techniques

• Pain management

• Interventional procedures such as Peripheral Iv placement, NG tube placement, rectal tube placement, Foley tube placement.

• Drain Management including JP, Neph tube, JVAC, Wound Vac, Wound Care Manager, Ostomy, Ileostomy, Urostomy, (Including patient education) JP, Chest tubes.

• Trauma Injury including Brain Injury and multiple Ortho injuries

• Acute Surgical pre and post op cares including Fast tracking.

• Cardiology Step down, Cardiac drip with titration, Stroke and MI

• Float Resource Pool Nurse,

• Evaluated patient’s data and formulated individualized plan of care that included both short- and long-term goals.

• Reported progress and problems to the patient and multi-disciplinary care team.

• Monitored plan of care and made changes in coordination with the multi-disciplinary team.

• Enforced and adhered to all HIPPA compliance policies.

Purity Dialysis February 2015 to January 2016

In a Chronic Care Clinic, I managed admission and ongoing assessments of patients. Evaluated effectiveness of care provided as related to short and long term patient goals.

• Developed plan for patient care including actions in anticipation of individual patient needs.

• Documented care provided and patient responses to care in appropriate forms in the patient’s record.

• Planned and provided patient care dialysis for hospital patients.

• Performed patient assessments, administer medications, and ensured the implementation of physician orders.

• Provided dialysis services to patients with chronic kidney failure, also known as end-stage renal disease (ESRD).

Acute Dialysis Nurse, May 2000 – July 2005

Renal Ventures Management, Fresno, CA

• Provided acute patient care activities in accordance with the Hospital and Company’s policies and procedures.

• Followed protocols and quality initiatives to improve clinical and patient outcomes of the in-patient dialysis patient.

• Documented patient’s initial assessment ensuring adherence to guidelines of the ESRD Network, State and Federal regulatory agencies.

• Evaluated patient’s data and formulated individualized plan of care that included both short and long term goals.

• Reported progress and problems to the patient and multi-disciplinary care team.

• Monitored plan of care and made changes in coordination with the multi-disciplinary team.

• Enforced and adhered to all HIPPA compliance policies.

Sue Kempfer and Associates dba Allstate Insurance January 2011 to February 2015

Sales Producer

Madison, WI

Self-motivated, organized employee who lead sales production four consecutive years. Contributed to agency awards to include Honor Ring 2011, Honor Ring and National Award 2012, Honor Ring, National Award, and Inner Circle Award 2013. Team leader in sales production and excellent customer relations.

Lighthouse of West Bend March 2014 to October 2014

Caregiver, Alzheimer’s, Dementia, E0LC Unit

West Bend, WI

Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Provided quality nursing care in accordance with resident care policies and procedures. Worked as part of a team to ensure safety of patients, quality of life and management of end of life care.

T and W Insurance Services dba Allstate Insurance September 1998 to January 2011

Agency owner

Pewaukee, WI

Agency Manager

Oconomowoc, Waukesha, Wauwatosa, WI

Territory Agency Winner 2001, Honor Ring recipient. Excelled in customer satisfaction

and service with emphasis on customer retention and decreased loss history. Supervised sales producers and 2 office clerks. Duties included but not limited to training, continued education, payroll, scheduling, and office operations.

Maxim’s Family Restaurant

General Manager June 1989 to September 1998

Consistently provided a quality product and customer service experience that

delivered total customer satisfaction. Worked to ensure a positive customer

service experience. Responded positively and quickly to customer concerns. Corrected

potential problems before they affected customers. Strived to improve the skills,

knowledge and morale of all employees. Treated the employees with dignity and

respect.

Volunteer

Casa de Guadalupe

479 North Main Street April 2014 to Present

West Bend WI 53090

Volunteer for elementary school students with English as second language. This opportunity arose from a project during a class requirement. I have continued to volunteer as it a very rewarding experience. I have also volunteered with their fund raisers and assisted in the Center as well.

Committee Board Member

Health Outreach Program / Casa de Guadalupe 2015



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