Alberto Ferreira Direct Marketing Customer Experience

adz5nf@r.postjobfree.com 646-***-****

Experienced marketing and sales professional who delivers excellent customer experience through engaging presentations and relationship building. Adaptable to market needs and driven to exceed sales goals. SKILLS

Direct Customer Marketing & Sales

Retail Operations

Customer Service

Negotiations

Budget Controls

Forecasting

Public Speaking

Branding

Strategic Planning

Event Funding &

Coordination

Event Promotions &

Management

New Product Introductions

Systems; Salesforce, CRM, Epic

System

Proficient in Excel, PowerPoint

PROFESSIONAL EXPERIENCE

Marketing Sales Representative

Spectrum- Charter Communications

April 2021 to Present

- Orlando FL -

Consistently meet and exceed monthly sales goals.

Delivery a great customer experience by educating and engaging customers through product demonstrations and benefits.

Full spectrum of operational sales responsibilities with 100% accountability including open and closed stores delivering sales report to DM on daily basis track progress of sales to archive goals, cash reconciliation at the end of day making sure that each till is at 100% for the next day and coordinate and plan with strategic.

Marketing Sales Account Manager

Holiday Inn Club Vacations

Dec. 2019 to May 2020

- Orlando FL -

Responsible for all of the In-House marketing department operations. Oversaw general marketing of the company including advertising and public relations and maintained brand consistency with partners and other foundations to leverage opportunities for growth and revenue. Consultant

WellCare Health Plans

Oct. 2017 to Dec. 2019

- Orlando, FL –

Built relationships with internal and external customers in order to discuss WellCare products. Quality Appointment Production - Ability to meet or exceed target lead generation goals and objectives. Supports the Sales Team via general administrative support. Process and track Outside Sales Force generated applications for potential clients. Performs other duties as assigned Store Manager

Elite Wireless

Sept. 2016 to Aug. 2017

– Winter Park, FL –

Managed full operation of wireless retail store including opening, closing, service levels, marketing, loss prevention, cash and inventory, and staffing to meet the needs of the business, Management support in relation to staff hiring, coaching new employees and ongoing training for new products and offerings. Developed team leadership designed to deliver high levels of service to customers within the framework of established company policies. Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service-related issues inquiries.

National Account Executive

T-Mobile

Sept. 2012 – Sept. 2016

- Orlando, FL –

Targeted businesses and recommended wireless solutions by suggesting service plans, data, and other enhanced services. Qualified sales leads using sales approaches to negotiate and close deals. Fully utilized and managed all sales force automation, funnel management and prospecting tools, while generating reporting on sales activities and forecasting. ACCOMPLISHMENTS

Sales Account Executive Award

April 2015 Achieved the national top district Account Executive for a consecutive year. EDUCATION

Associate in Business Administration

Universidad Interamericana de Puerto Rico

August 1996 to October 1998

San Juan, Puerto Rico

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