PATRICE S. GRAVES

adz5mv@r.postjobfree.com *+1-901-***-*****

SUMMARY OF QUALIFICATIONS

More than 20 years of experience.

Profound ability to identify and resolve problems in a timely manner; develop alternative solutions.

Immense ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance.

Great ability to manage time effectively and perform multiple tasks simultaneously.

Demonstrated achiever with extensive background in customer service and sales. I am a goal oriented and understand the need to meet time sensitive deadlines.

PROFESSIONAL EXPERIENCE

Memphis Tourism 2022-Present

Travel and Trade Specialist

Worked directly with clients for student and adult travel plans via phone, email and in person for domestic travel including destination tours.

Continuous training on preferred vendors and policies of the organization.

Achieved sales percentage with consultative value-focused customer service approach. Expressed appreciation and invited customers to visit destination for future business.

Promptly responded to general inquiries from members, staff and clients via email and phone.

The Peabody Memphis 2005-2020

Sales Manager

Source/prospect and cultivate new leads regularly via phone, face-to-face meetings on and off site, trade show and other networking opportunities

Nurtures client relationship continuously

Books new and repeat business in line with property standards and goals

Attend industry and client related functions in order to keep current on industry trends and to maintain close client contact

Maintain constant verbal and written communication with clients, and internal processes

Maximize existing accounts and new relationships to achieve or exceed sales goals

Conduct familiarization events

Work closely in synergy with other departments in hotel

Deliver exceptional customer service by enthusiastically educating guests on our brands

Proven track record of generating direct-to-consumer sales, leading a sales team and delivering results against defined targets

The Peabody Memphis 2002-2005

Sales Assistant/Group Sales Coordinator

Assisted sales managers in gaining customer satisfaction by performing administrative duties relating to guest and hotel communications and sales.

Answered phones and making sure all inquiries are handled accurately, and in a timely, professional manner.

Prepared hotel group details and rooming lists based on room specifications and customer information.

Assisted sales managers on creative projects, such as proposals, special events, and presentations.

Assisted guests with changes and special requests in person, as needed.

Responsible for Social Groups and Tour & Travel.

EDUCATION

Mastering Sales Productivity Certificate 2008

Hillcrest High School 1989-Business Management

PROFESSIONAL SKILLS

Soft Skills: Good verbal and written communication skills, time management and delegation skills, organization skills, can-do attitude, sense of urgency, and strong work ethic

Proven customer service skills, experience building strategic relationships and lead generation

Excellent written and oral communication skills; outgoing and self-motivating/driven style with the ability to flex style to meet client and team needs

Excellent computer skills including all MS Office applications

Knowledge of DELPHI and OPERA systems.

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