Customer Service General Manager

Tiffany T. Jackson

**** **** ****** **** ***.****, ATLANTA, GA 30032

Ph: 980-***-****

adz5mr@r.postjobfree.com

Professional Summary

Exceptionally motivated individual with over 10 years of experience in Food Service Management and Logistics Management looking to collaborate and contribute as a team member in the Food, Service and Beverage industries. Using fluent communication and social skills to add to customer retention by building a professional atmosphere maintained by quality staff. Possessing the experience and applicable skill-sets that lend to a positive track record in organizing tasks, increasing sales and multiplying business and revenue from limited materials and resources.

Skills

• Culinary Arts • Logistics Planning• Training • Customer Service • Customer Focused • Quality Control

Experience

CHICK-FIL-A MARCH

2022-CURRENT

ASSISTANT GENERAL MANAGER

● Organize daily task assignments for staff.

● Supervise performance and productivity for 40 employees and other management associates.

● Lowered food cost by 4% while operating as Interim General Manager.

● Coordinate the entire restaurant/hotel operation, including FOH and BOH.

● Demonstrated career experience in customer service management.

● Estimated consumption, forecast requirements and maintain inventory. CHEF ADVANTAGE

FEBRUARY 2022-2019

SOUS CHEF

● Maintains integrity and accountability of the School Nutrition Program through compliance with all federal, state and local regulations.

● Responsible for overseeing the production of school meals.

● Responsible for the daily operation of the café, staff, and completing reports.

● Monitors the kitchen and cafeteria for the purpose of ensuring a safe and sanitary environment.

● Orders all food and supplies for the cafeteria.

RIVERWOOD INTERNATIONAL CHARTER HIGH SCHOOL JULY 2017 – AUGUST 2021 SCHOOL NUTRITION MANAGER

● Maintains integrity and accountability of the School Nutrition Program through compliance with all federal, state and local regulations.

● Responsible for overseeing the production of school meals.

● Responsible for the daily operation of the café, staff, and completing reports.

● Monitors the kitchen and cafeteria for the purpose of ensuring a safe and sanitary environment.

● Orders all food and supplies for the cafeteria.

KELLY SERVICES

FOOD SERVICE WORKER JUNE 2017- JUNE 2018

● Effective Time Management

● Adaptability Expert Fast Learner

● Ability to Work in a Team

● Food Preparation

● Customer Service

● Food Safety

GOD’s LITTLE ANGELS DAYCARE May 2005- JUNE 2017

Daycare Owner

● maintaining the facility,

● recruiting and training staff

● ensuring compliance with child care laws

● developing the curriculum

● ordering supplies

● monitoring employee performance

Customer Service Manager Metro PCS

Decatur, Ga

Feb 2002 Apr 2005

● Responsible for full operation of retail stores including opening, closing, staffing, service levels, cash and inventory.

● Make staffing adjustments as needed to meet the needs of the business.

● Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most.

● Meet and exceed organizational and individual performance goals.

● Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.

● Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.

● Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership.

● Ensure that visual merchandising is appealing to customers while adhering to metro by T-Mobile standards.

● Ability to motivate, coach, develop, lead and train a winning sales team.

● Act as subject matter expert to customers to answer questions and provide recommendations.

● Ensure that sales associates are up to speed on training for new products, game plan and offerings.

● Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community. Education

Serv Safe Manager certification 2018

Empire Beauty School- Cosmetology Degree : Aug 2016 American Professional Institute: Dec 2009

David W Carter High school: May 1994

Contact this candidate