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Customer Service Care

Location:
Colombo, Sri Lanka
Salary:
1500 $
Posted:
October 04, 2023

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Resume:

ABOUT ME

To work in a challenging role in a reputed organization that provides opportunities for career progression and to contribute to the corporate vision & objectives of the company WORK EXPERIENCE

Regional Manager Technical Administration and Customer Care Premium International Pvt Ltd [ Aug 2013 – Current ] Country: Sri Lanka

Total Responsibility for sales marketing in two regions (southern and Sabaragamuwa) Responsible for all transport, and delivery of medical equipment in the region. Co-ordinate with the hospital for machine installation and demonstrate, Responsible for all after-sales service, breakdowns, service agreements, and customer complaints, Responsible for the central medical management system. Responsible for tenders for medical equipment.

Responsible for Medical marketing and tender Process. Working as an internal auditor for ISO certification. Manager Transport and logistic

Tradesmann SL (Pvt) Ltd [ 2010 – 2013 ]

City: Colombo

Country: Sri Lanka

Fleet management – 158 trucks, 300 motorbikes, 56 cars Supervising vehicle maintenance and repair.

Excellent knowledge about vehicle running repairs (specially TATA, Leyland) Managing vehicle spare parts stores.

Monitoring vehicle fuel consumption, maintaining records of the vehicle maintenance cost, repair history, etc., and making presentations at monthly transport meetings. Coordinating distribution of finished goods,

Responsible for all administrative functions of 200 drivers and 300 driver assistants. Operation Manager Cum Technical Purchaser

Pan Arabian ship chandlers L.L.C. [ 2006 – 2010 ]

City: Dubai

Country: United Arab Emirates

Deliveries with ships captains shipping agents,

Compiling ‘ship in transit items.

Handling of ship repair materials.

Knowledge of IMPA and ISSA books.

Arrange and coordinate supply in anchorage.

Arranging ship bunkering

Asela Ruwan Kumara

Nationality: Sri Lankan Date of birth: 31 Mar 1972 Gender: Male

+94-712******

Email address: adz5mo@r.postjobfree.com

Whatsapp Messenger : +947********

Address: Medilladeniya Kaduruwana, 81450 Pitabeddara (Sri Lanka)

Handling technical store.

Monitoring ship ETA and ETD and coordinating with Port Control Authorities. Assistant – Manager Human Resources/ Assistant Manager operation Loadstar (Pvt) Ltd [ 1998 – 2006 ]

Country: Sri Lanka

Tyre Manufacturing Plant

(included 2-years Production plant managing transport section) Responsibility for Human Resource Development – staff of 1500 Man Power Planning, Job Analysis & Recruitment

Identifying Training Needs of employees and organizing training programs. Evaluating and coordinating performance evaluations of employees. Close monitoring of Manpower productivity.

Handling grievances.

Safety, Health, and Welfare administration procedures. Disciplinary procedure.

Handling Barcode, attendance, leave, payroll system Knowledge of EPF and ETF Procedures.

Organizing company events and activities for better social and employee relations. Monitoring transport dispatch advice & goods received notes and updating inventory system. Handling transport and vehicle maintenance functions. Preparation of operation budget.

Supervising civil construction.

EDUCATION AND TRAINING

B.A. Sociology Special - Second Class Upper. - Degree University of Sri Jayewardenepura [ 1993 – 1997 ]

Address: Colombo (Sri Lanka)

Human Resource Management - Diploma

National Institute of Business Management

Address: (Sri Lanka)

Career counseling - Diploma

Psychology Institute

Address: (Sri Lanka)

Business Management - Diploma

National Institute of Business Management

Address: (Sri Lanka)

GCE Advanced Level

Education Department [ 1991 ]

Address: Deniyaya Central College, (Sri Lanka)

Training the Trainers Program conducted

Loadstar (Pvt.) Ltd.

Address: (Sri Lanka)

English

LISTENING C1 READING C1 WRITING C1

SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

Driving Licence: A1

Driving Licence: A

Driving Licence: B1

Driving Licence: B

Training Program on Disciplinary Procedure

Employee Federation Council

Address: (Sri Lanka)

LANGUAGE SKILLS

Mother tongue(s): Sinhala

Other language(s):

DIGITAL SKILLS

My Digital Skills

Microsoft Word / Microsoft Excel / Microsoft Powerpoint / Social Media / Internet user / Email / Microsoft Access

DRIVING LICENCE

EXTRA-CURRICULAR ACTIVITIES

Head Prefect of KaduruwanaVidyalaya

Member of School Athletic Team

Chairman of School Sinhala Society



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