Elizabeth Elias

PROFESSIONAL SUMMARY

Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with five plus years experience in management and customer service. Highly skilled at building lasting relationships with clients, community leaders and business owners. Focused on empowering employees and boosting customer satisfaction and trust in the company.

WORK HISTORY

Airbnb Co Host, 01/30/2022-Current

Tuckey Fone Rentals, Ocean Springs, MS

Created listings on Air BNB for all units.

● Committed to upholding reservations, ensuring guests have the proper check-in information and avoiding canceling reservations without extenuating circumstances

● Maintain all information in the listing to make sure it is accurate, including the location, amenities, type of accommodation and more.

● Cleaning the property to meet health and safety standards, after every guest turnover, and for general cleanliness

● Communicate well with guests to answer any questions and resolve any issues with the listing that may arise

●Create welcoming and personalized stay for all guests (i.e., personalized notes, extra toiletries, recommendations to local attractions and dining locations).

● Implemented successful strategies to increase sales and customer satisfaction.

Program Facilitator, 06/2018 - 09/2021

Gulf Coast Mental Health, Court Competency Grant, Gulfport, MS

●Started the Court Competency Grant in Region 13

●Met with all County Sheriff Offices to present the grant and allow our team to work with their inmates

●Facilitated weekly Court Competency classes for inmates deemed incompetent by courts in each county

●Performed in-service presentations to share knowledge with community leaders and court staff to better serve the inmates, state hospital and court system

●Worked with inmates on placement, work, school and all life management after incarceration

●Worked closely with Public Defenders to expedite the client's case to court or to State Hospital

●Organized and managed program development from conception through successful execution.

●Provided ongoing direction and leadership for program operations.

●Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

●Designed program implementation and maintenance plan.

Case Manager-Children's Services, 02/2018 - 06/2018

Gulf Coast Mental Health, Gulfport, MS

●Managed caseload of 30+ children and families to provide comprehensive, community-based care

●Helped clients receive appropriate, quality care with positive results.

●Partnered with physicians, social workers and teachers to develop and implement individualized treatment plans and documented interactions and interventions in electronic charting systems

●Managed support services and fostered communication among social workers, therapists, teachers and clients

●Developed positive relationships with parents to foster communication and encourage involvement for client's growth

●Managed support services and fostered communication among social workers, therapists, hospital staff and patients

Retail Manager, 08/2014 - 11/2017

Smokescreen, Gulfport, MS

●Responsible for weekly inventory

●Responsible for all daily functions of store

●Controlled store inventory and reviewed cash handling and operations reports

●Recruited, hired and trained associates to develop productive team with excellent product knowledge

●Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

●Handled inventories, cash and payroll procedures

Program Coordinator, 04/2012 - 07/2014

CLIMB CDC/Cafe Climb, Gulfport, MS

●Started and implemented a community based program for disadvantaged young adults

●Provided daily counseling for 20 plus students

●Designed curriculum and instructed life skills, customer service, employability skills and interview skills

●Managed student time sheets and implemented payroll

●Student scheduling for cafe

●Managed front of the house in restaurant /teaching cafe

●Developed and implemented Individual Development plans for students

●Built strategic alliances with community leaders and business owners that resulted in student growth and employability

●Performed inservice presentations to share knowledge with colleagues and students

●Organized theme related courses and events

●Organized and implemented student recruiting and selection process

●Helped create and implement special events and catering

●Designed invitations and programs for student graduation

●Planned, organized and implemented student graduation

●Accomplishments:

●Graduated over 90% of students in both classes

●Employed over 90% of students

●Helped students with housing and financial stability

●Collaborated with external agencies to provide appropriate interview and work attire for student's transition into the workforce

Associate, 02/ 2012 to 4/2012

Elwood Staffing/The Gates Of Biloxi Gulfport, MS

●Assisted property management team with peak leasing season

●Screened applicants on waiting list, including conducting background

checks, before drafting lease documents

●Collected rent payments, reaching out to tenants who missed due date

EDUCATION

BS, Psychology, 2001

University of Southern Mississippi Gulf Coast

Associates, General, 1998

Mississippi Gulf Coast Community College

Ocean Springs, MS 39564

228-***-****

adz5mi@r.postjobfree.com

SKILLS

●Customer Service expertise

●Curriculum Development

●Workshop coordination

●Community outreach

●Data analysis

●Advocacy

●Marketing materials

●Project coordination

●Persuasive communication style

●Generating schedules

●Hiring and recruitment

●Campaign development

●Strategic planning

●Data management knowledge

●Proactive mindset

●Documentation skills

●Project Management

●Fundraising

.

Contact this candidate