Customer Service Front Desk
Resume:
Leana Veras
Bronx, NY *****
************@*****.***
To secure a challenging position as a hotel receptionist and utilize my skills and experience to contribute to the success of the hotel. With several years of experience in the hospitality industry, I possess excellent customer service skills, a welcoming and professional demeanor, and a strong ability to multitask and prioritize. My expertise in the hospitality industry, including managing reservations, handling guest and patrons’ inquiries, and ensuring efficient front desk operations, enables me to provide a high level of service to guests and team members. I am highly organized, detail-oriented, and possess excellent communication and interpersonal skills, allowing me to work effectively with guests and team members from diverse backgrounds. As a hotel receptionist, I am committed to ensuring that guests have a comfortable and enjoyable experience, and I take pride in going the extra mile to exceed their expectations. I am passionate about the hospitality industry and am eager to utilize my skills and experience to help a reputable hotel establishment achieve its goals. Work Experience
Guest Service Agent / MOD
Hotel Shocard NYC - New York, NY
January 2023 to Present
• Welcome and greet guests with a friendly and hospitable demeanor, checking them in and providing information on hotel amenities and services.
• Respond promptly and courteously to phone calls and emails, addressing guest inquiries and requests with alacrity.
• Manage room reservations with proficiency, including inputting information into the computer system, modifying reservations, and handling cancellations with precision and attention to detail.
• Provide top-notch customer service, addressing any guest concerns or complaints and taking decisive action to resolve them swiftly and effectively.
• Maintain a pristine and orderly front desk area, including keeping supplies stocked and meticulously following the hotel's sanitation and safety procedures.
• Monitor and promptly respond to guest reviews and feedback, ensuring that guests have a positive and unforgettable experience.
• Collaborate closely with other hotel staff, including housekeeping, maintenance, and food and beverage teams, to ensure that guests have a seamless and enjoyable experience. Hostess
Margaritaville - New York, NY
September 2022 to January 2023
• Greet guests as they enter the restaurant with a friendly and welcoming attitude, and assist with any inquiries or requests.
• Manage the waitlist, taking guests' names and providing an estimated wait time, while accommodating special requests or needs.
• Coordinate with servers and other restaurant staff to ensure a smooth flow of service and a positive dining experience for guests.
Bartender/Server
T.G.I Fridays - Scarsdale, NY
August 2021 to February 2022
• Greet customers as they arrive and guide them to their table, providing menus and drink lists.
• Prepare and serve alcoholic and non-alcoholic drinks to customers, making recommendations based on their preferences and TGI Fridays' standards.
• Take customers' food orders, input them into the computer system, and ensure that they are delivered correctly and in a timely manner, while checking back with customers to ensure satisfaction. Server/Hostess
Dave & Buster's - Bronx, NY
March 2021 to July 2021
• Greet customers as they arrive, providing a friendly and welcoming atmosphere and answering any questions they may have about the menu or the restaurant.
• Manage reservations and waitlists, efficiently seating customers and accommodating special requests and needs.
• Welcome customers as they arrive, guiding them to their table, and providing menus and drink lists.
• Take customers' food and drink orders, making recommendations based on their preferences and Dave and Buster's menu.
Bartender/Server/Busser
T.G.I Fridays - Yonkers, NY
October 2020 to March 2021
• Maintain a clean and organized bar area, including keeping the bar stocked with supplies and ingredients, regularly cleaning equipment, and following TGI Fridays' sanitation and safety procedures.
• Accurately process customer payments and handle cash and credit card transactions in compliance with TGI Fridays' cash handling policies.
• Provide exceptional customer service by actively listening to customer requests, addressing any concerns or complaints promptly, and ensuring that each customer has a positive and memorable experience at TGI Fridays.
Cashier
LAZ Parking - New Haven, CT
November 2019 to October 2020
• Collect and process payments accurately and efficiently, including cash, credit cards, and other forms of payment.
• Provide excellent customer service, greeting customers with a friendly demeanor and responding to any questions or concerns they may have.
• Maintain an organized and secure cash drawer, ensuring that all transactions are recorded accurately and that proper security procedures are followed.
Manager
McDonald's - Hamden, CT
July 2017 to April 2019
• Oversee daily operations of the restaurant, including managing staff, ensuring proper food preparation and handling, and maintaining excellent customer service.
• Train and develop team members, providing clear expectations and constructive feedback to help them improve their skills and advance their careers within the company.
• Monitor and manage inventory levels, ensuring that adequate supplies are on hand to meet customer demand while minimizing waste and spoilage.
• Ensure compliance with all safety, health, and sanitation regulations, including training staff on proper food handling and safety procedures.
• Manage scheduling and labor costs to ensure efficient staffing levels and control labor expenses. Skills
• Host/Hostess
• Guest Services
• Bartending
• POS
• Serving Experience
• Customer service
• Cash handling
• Cash register
• Hospitality
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