Leana Veras

Bronx, NY *****

adz5m3@r.postjobfree.com

+1-929-***-****

To secure a challenging position as a hotel receptionist and utilize my skills and experience to contribute to the success of the hotel. With several years of experience in the hospitality industry, I possess excellent customer service skills, a welcoming and professional demeanor, and a strong ability to multitask and prioritize. My expertise in the hospitality industry, including managing reservations, handling guest and patrons’ inquiries, and ensuring efficient front desk operations, enables me to provide a high level of service to guests and team members. I am highly organized, detail-oriented, and possess excellent communication and interpersonal skills, allowing me to work effectively with guests and team members from diverse backgrounds. As a hotel receptionist, I am committed to ensuring that guests have a comfortable and enjoyable experience, and I take pride in going the extra mile to exceed their expectations. I am passionate about the hospitality industry and am eager to utilize my skills and experience to help a reputable hotel establishment achieve its goals. Work Experience

Guest Service Agent / MOD

Hotel Shocard NYC - New York, NY

January 2023 to Present

• Welcome and greet guests with a friendly and hospitable demeanor, checking them in and providing information on hotel amenities and services.

• Respond promptly and courteously to phone calls and emails, addressing guest inquiries and requests with alacrity.

• Manage room reservations with proficiency, including inputting information into the computer system, modifying reservations, and handling cancellations with precision and attention to detail.

• Provide top-notch customer service, addressing any guest concerns or complaints and taking decisive action to resolve them swiftly and effectively.

• Maintain a pristine and orderly front desk area, including keeping supplies stocked and meticulously following the hotel's sanitation and safety procedures.

• Monitor and promptly respond to guest reviews and feedback, ensuring that guests have a positive and unforgettable experience.

• Collaborate closely with other hotel staff, including housekeeping, maintenance, and food and beverage teams, to ensure that guests have a seamless and enjoyable experience. Hostess

Margaritaville - New York, NY

September 2022 to January 2023

• Greet guests as they enter the restaurant with a friendly and welcoming attitude, and assist with any inquiries or requests.

• Manage the waitlist, taking guests' names and providing an estimated wait time, while accommodating special requests or needs.

• Coordinate with servers and other restaurant staff to ensure a smooth flow of service and a positive dining experience for guests.

Bartender/Server

T.G.I Fridays - Scarsdale, NY

August 2021 to February 2022

• Greet customers as they arrive and guide them to their table, providing menus and drink lists.

• Prepare and serve alcoholic and non-alcoholic drinks to customers, making recommendations based on their preferences and TGI Fridays' standards.

• Take customers' food orders, input them into the computer system, and ensure that they are delivered correctly and in a timely manner, while checking back with customers to ensure satisfaction. Server/Hostess

Dave & Buster's - Bronx, NY

March 2021 to July 2021

• Greet customers as they arrive, providing a friendly and welcoming atmosphere and answering any questions they may have about the menu or the restaurant.

• Manage reservations and waitlists, efficiently seating customers and accommodating special requests and needs.

• Welcome customers as they arrive, guiding them to their table, and providing menus and drink lists.

• Take customers' food and drink orders, making recommendations based on their preferences and Dave and Buster's menu.

Bartender/Server/Busser

T.G.I Fridays - Yonkers, NY

October 2020 to March 2021

• Maintain a clean and organized bar area, including keeping the bar stocked with supplies and ingredients, regularly cleaning equipment, and following TGI Fridays' sanitation and safety procedures.

• Accurately process customer payments and handle cash and credit card transactions in compliance with TGI Fridays' cash handling policies.

• Provide exceptional customer service by actively listening to customer requests, addressing any concerns or complaints promptly, and ensuring that each customer has a positive and memorable experience at TGI Fridays.

Cashier

LAZ Parking - New Haven, CT

November 2019 to October 2020

• Collect and process payments accurately and efficiently, including cash, credit cards, and other forms of payment.

• Provide excellent customer service, greeting customers with a friendly demeanor and responding to any questions or concerns they may have.

• Maintain an organized and secure cash drawer, ensuring that all transactions are recorded accurately and that proper security procedures are followed.

Manager

McDonald's - Hamden, CT

July 2017 to April 2019

• Oversee daily operations of the restaurant, including managing staff, ensuring proper food preparation and handling, and maintaining excellent customer service.

• Train and develop team members, providing clear expectations and constructive feedback to help them improve their skills and advance their careers within the company.

• Monitor and manage inventory levels, ensuring that adequate supplies are on hand to meet customer demand while minimizing waste and spoilage.

• Ensure compliance with all safety, health, and sanitation regulations, including training staff on proper food handling and safety procedures.

• Manage scheduling and labor costs to ensure efficient staffing levels and control labor expenses. Skills

• Host/Hostess

• Guest Services

• Bartending

• POS

• Serving Experience

• Customer service

• Cash handling

• Cash register

• Hospitality

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