Stepheana McWilliams

Arlington, TX *****

adz5lw@r.postjobfree.com

+1-214-***-****

Versatile, Training, billing and coding, Manage patient accounts,Great amount of organizational skills,high-energy professional who supports and enhance my skills by driving results contributing to team effort by accomplishing establish goals.

Willing to relocate to: Dallas, TX - Arlington, TX Authorized to work in the US for any employer

Work Experience

Cleaning Technician

Merry Maids - Richardson, TX

September 2023 to Present

Cleaning Technician

Carpet Cleaning

Additional cleaning per your request

Dishes

Bedrooms

Self Employed

Grubhub - Arlington, TX

April 2014 to Present

Food Delivery Services

Delivery service

Customer Success Specialist

Wells Fargo - West, TX

October 2022 to September 2023

Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers

• Complete operational activities while minimizing risks under established policies

• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization Receive direction from managers and exercises judgment within defined policies and procedures

• Escalate questions and issues to more experienced roles

• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions

• Identify information and services to meet customers financial needs Warehouse Lead

Amazon.com - Irving, TX

July 2021 to February 2023

• Conducts quality improvement inspections within assigned areas of responsibility

• Ensures quality and satisfaction levels are meeting and/or exceeding expectations

• Assures the highest quality of customer satisfaction

• Assists with Training and Development

• Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew

• Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures

• Leads and participates in a team to ensure the successful completion of assigned tasks

• Responsible for the running and leadership of the shift in the absence of the Supervisor

• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups

• Assists the Supervisor and Shift Manager in the direction and supervision of field employees Team Member

Walmart - Fort Worth, TX

March 2022 to October 2022

Overnight TeamLead

Freight

Manage Employees

Timekeeping

G/M

Grocery

Stock

Keep nice and Clean

Administrator

RevClaims - Jackson, MS

December 2019 to September 2021

• Input patient and liable third party information into Rev claims and provider systems; basic to cross- informational data entry.

• Receive and process insurance information and forms from patients, insurance companies, and attorneys.

• Process additional information and request from patients, insurance companies, and attorneys on the billing of patient treatment.

• Review and manage patient accounts to ensure that proper documentation, payments, and necessary letters of authorization are entered correctly.

• Manage Patient accounts through the company’s database and coordinate with the home office in regards to medical information and billing to third parties

• Responsible for Maintaining and adhering to compliance policies and procedures.

• Regular and timely attendance

• Technology based testing participation.

• Other duties as assigned.

Customer Care Specialist

Humana Insurance - Madison, MS

August 2015 to February 2019

• Handling Calls

• DESU

• Pharmacy

• Billing and coding

• Benefits and Claims

• Making payments and Payment arrangements

Sales Representative

AT&T - Jackson, MS

July 2018 to December 2018

• Sales

• Training

• Installment

• handling tractions

• setting appointments

• door to door

• Assigned tasks

Behavior Health Associate

Mill Creek - Pearl, MS

May 2014 to December 2016

A behavioral health associate and I did pick up/drop off to group homes and homes,I observe the students in the classroom and charged throughout the day,took them on outings,and help feed students that couldn't feed themselves

Assistant Manager

Family Dollar - Pearl, MS

July 2012 to November 2016

• Customer Service

*Stock

• Operate and handle all cash and credit transactions.

•Inventory

Greet and give excellent customer service to all customers.

• Work in a team based atmosphere etc

Assistant Manager

McDonalds - Richland, MS

July 2012 to August 2016

• Managing labor

• Great and provide excellent customer service

• Handing cash

• Inventory

• Stock

• Clean

• Close the store

Customer Service Representative

HGS - Peoria, IL

September 2012 to October 2013

• Handled incoming and outgoing calls.

• Handled customers concerns

• Scheduled appointments

• Faxed and scanned documents to the appropriate departments. Kitchen Helper/Sitter

Nursing Home/Rehab Center - Peoria, IL

August 2012 to August 2013

Cooking, sitting, cleaning, washing dishing, stocking, washing,taken care of patients, Bathing etc Sales

Krystal's - Brandon, MS

April 2010 to July 2012

Cashier/Cook

• Open and close the store

• Operated the cash register

• Handled all cash and credit cards transaction

• Greet customers with excellent customer service

Cashier/Prep

Krystal's - Florence, MS

August 2011 to January 2012

• Open and close the store

• Operated the cash register

• Handled all cash and credit cards transactions

• Greet customers with excellent customer service

Education

Associate

Holmes Community College

August 2015 to Present

Hinds Community College

August 2014 to May 2015

Skills

• Medical Terminology

• Computer literacy

• LAN

• HIPAA

• Door-to-Door Experience

• Hospital Experience

• ConnectWise

• Administrative experience

• Sales

• Call Center

• Medicaid (5 years)

• Supervising Experience

• Phone Etiquette

• Nursing

• Accounts receivable

• Proficient November 2019 Responding to customer situations with sensitivity. Full results: Proficient Customer service

• Laboratory Experience

• ICD-9

• WAN

• Leadership

• Microsoft Outlook

• Data collection

• VPN

• Microsoft Excel

• Network Support

• Microsoft Exchange

• Microsoft Powerpoint

• Medical collection

• Medical Scheduling

• Salesforce Full results: Proficient Customer Focus & Orientation

• Accounting

• Epic

• Customer Service

• CPT Coding

• Medicare (5 years)

• Typing

• Computer Networking

• Management (6 years)

• Completed September 2021 Understanding the procedures and forms used for medical billing Full results: Proficient

• Outside sales

• Active Directory

• Triage

• Medical Office Experience

• Transcription

• Microsoft Windows Server

• CSR

• DNS

• Delivery driver experience

• Insurance Verification

• Help Desk

• Medical Coding

• ICD-10

• Case Management

• Customer Care

• Bilingual

• Completed July 2020 Identifying and resolving common customer issues Full results: Completed Medical billing

• Databases

• QuickBooks

• EMR Systems

• Behavioral Health

• Medical Billing

• Manufacturing

• Medical Records

• English

• ICD Coding

• Microsoft Word

• Credential (4 years)

• Driving

• Data entry

• Remote Access Software

• Microsoft Office

• DHCP

• Software troubleshooting

Certifications and Licenses

Life & Health Insurance License

Contact this candidate