Mental Health Nursing Assistant

*** *. **** *** #** Maywood IL. *****

Phone:773-***-**** adz5lp@r.postjobfree.com

Jeanette R. Staples

Objective

To obtain a position that will allow me to utilize my educational and personal experience necessary to develop professional growth.

Certifications

August 2010-August 2011 Ashford University Clinton, IA

Social Science (BA) Program

May 2003 Harold Washington College Chicago IL.

Mental Health Issues/Addiction Studies

September 1999 Chicago, IL.

Professional Conduct and Development/Mental Health Issues

May 1998 Univ. Illinois at Chicago Chicago, IL.

AIDS Prevention

June 1985 City Wide College Chicago, IL.

Certified Nursing Assistant Program

Work experience

2021-2024 East Lake Management Property Manager

Execute work orders

Inspect property for deficiency

Collect all rent

Enter rent in Yardi

Supervise maintenance staff on duty

Oversee contractors on property

Answer all calls

2019-2021 Blue Cross Blue shield of Illinois Chicago IL Health Advocate Concierge

Answer Phones

Explain Member Benefits

Claims adjustment

Search for health care providers

Cost Estimates

Coordination of Benefits

Schedule Members Appointments

2019-2019 Loews Hotels and Resorts. Rosemont, IL.

Sales Coordinator

Assist with responding to RFPs

Assist with creating contracts

Prepare contracts for distribution prior to signing

Process contract and Turnover after signature

Prepare for Site Visits

2010-2019 Loews Hotels and Resorts Rosemont, IL.

Star Service Agent

Assist with training new hires

Create guest profile through Opera Operating System

Make and cancel reservations as needed

Handle multiple calls while taking room service orders

Follow up with guests to ensure satisfaction

Ensure calls are logged and followed up as needed

2008-2009 East Lake Management Chicago, IL

Resident Service Coordinator

Assessments of residents needs and develop a plan to meet their needs.

Verify existing insurance information and apply for extra help

Developed a relationship with outside entities to assist with referrals as needed for medical care, dental care, home maker services, meals on wheels and health care services

Coordinate and plan field trips and other activities

Answer phone and make appropriate calls as needed

Attend workshops and weekly staff meetings

2006-2008 Sister House Chicago, IL

Residential Manager

Assist and monitored residents with daily activities

Transport residents to and from 12 step support groups

Accompany residents on outings

2005-2008 Haymarket Center/DWJS/SFFP Chicago, IL

Case Manager/ Intake Specialist

Provide, initiate, and oversee the process of assessments of a client’s level of care and reviews of plans of care

Obtain information about individual’s service needs, diagnosis, and service history, legal status, medications, medical treatment, and household information for Sheriff Female Furlough Program

Provide linkages to mental health services; prepare treatment summaries to better provide a seamless continuity of services

Attend weekly multi-disciplinary clinical staffing to ensure a holistic mental health approach

Answer phone calls and make appropriate calls as needed

Maintain client’s files

2005-2005 Haymarket Center Chicago, IL

Residential Manager/CNA (MISA UNIT)

Individual and Group sessions

Provided medication compliance and management

Provided counseling and guidance to 6-8 females with Substance Abuse & Mental Illnesses

2004– 2005 Vision House, Inc. Chicago, IL

Case Manager’s Aid

Research community resources and schedule appointments for client

Developed Service plans

Track services to ensure that appointments and service plan is being followed as prescribed and developed

2000-2003 The Women’s Treatment Center Chicago, IL

Counselor – ( Detox Unit )

Facilitate individual/group counseling focused on clients’ issues

Interact with other agencies, professionals, and referral sources

Prepare clinical bio-psycho social assessments

Develop individualized treatment plans to address client’s needs

Motivational interviewing and Risk reduction

Maintain clients’ records in accordance with agency standard

Maintain appropriate ethic and boundaries with client and staff

Assist clients in achieving daily life skills

References

Available Upon Request

Contact this candidate