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Customer Service Team Member

Location:
Brooklyn, NY
Posted:
October 04, 2023

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Resume:

THOMAS M. CLARKE 718-***-**** adz5l9@r.postjobfree.com

EXPERIENCE

FIELD SERVICE TECHNICIAN - REMOTE, PLANAR SYSTEMS, HILLSBORO, OR 7/2022 – Present Install LED Video Wall systems at various locations nationwide for customers. Interface with Project managers, and customers to ensure professional scope of work completion. TECHNICAL INSTALLATION SPECIALIST, ATLANTIS PARTNERS, FAIRFIELD, NJ 3/2020 – 7/2022 Provide audio visual and IT technologies field labor installation: Coordinate with client/project managers, scope of work details, cable pull sheets, audio video and control wiring schematics. Install all types of low voltage cabling; microphone level, line level, speaker level, control. and HDMI cables. Terminate cables, such as RJ45, etc. Install all types of audio visual and technology devices. Test, troubleshoot, and document AV systems functionality and use. STRUCTURED CABLING TECHNICIAN, INSIGHT GLOBAL, MORRISTOWN, NJ 8/2019 – 3/2020 Temp to Hire role with Atlantis Partners as a Cabling/AV Installation Technician. IT DATA CABLING TECHNICIAN, IMMEDIATE TECHNICAL SERVICES INC., EDISON, NJ 11/2017 – 5/2019 Test/terminate CAT5/CAT6/Coax cabling. WAN/LAN, POS installs for retailers, Cisco phone upgrades, performed IT readiness assessments, at various locations, I have installed queue management system for POS units, cabling for wireless access points, cameras and speakers.

IT CONSULTING WORK, GREATER NYC, NJ REGION 10/2016 – 10/2017 Data Cabling projects, Cisco phone software upgrades, network installs. IT SYSTEMS TECHNICIAN, MHACG, HUDSON, NY 6/2016 - 9/2016 Contract assignment - Troubleshoot hardware, software, and network issues. Set up user workstations, including active directory and company cloud domain. Configure/deploy laptops, PCs, phones, copiers, fax machines,audio equipment, and tablets. Troubleshoot telephone issues, copiers, fax machines. Assist HR group designing employee PDF online forms. March – May 2016 Internship

SYSTEMS SUPPORT TECHNICIAN, ITT TECHNICAL INSTITUTE, ALBANY, NY 9/2015 – 9/2016 Manage user accounts for copiers, fax machines,computer, and phone systems. Troubleshoot problems – document in Service Now ticketing system. Provide user training and assistance, perform safety maintenance. CONTRACTOR, TEK SYSTEMS, NYC 1/2013 – 4/2015

Pull/install cable from distribution frames to jacks, Wi-Fi access points - verify device functionality. COORDINATOR, NYC BOARD OF ELECTIONS, BROOKLYN, NY 9/2010 – 11/2012 EDUCATION

ITT TECHNICAL INSTITUTE, ALBANY, NY A.O.S. Network Systems Administration, 6/2016 Install and support computer-based network system in LAN and WAN environments. Course study includes network standards and protocols, operating systems, network administration, network design/management, configuration and trouble-shooting of various network systems.

TCS INTERNATIONAL, NY, NY IT Certification training, 2013 INSTITUTE OF AUDIO RESEARCH, NY, NY Recording Engineering and Production Certificate PACE UNIVERSITY, NY, NY Business Administration courses.



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