JANNINE J. HENDERSON 301-***-****

***** ****** ****

Brandywine, MD

adz5l6@r.postjobfree.com

Experienced professional with administration and data processing for conference, education programs membership. Talented in process improvement procedures for that drive organizational operations success. QUALIFICATIONS SUMMARY

• Education Administrative services

• Project Management

• Budget Management

• Member/Customer Service

• Customer Support and Ticketing Systems

• Team Collaborator

• Web conferencing software

• Policy and Procedures Initiatives

• Microsoft Office 365

• Membership and Learning Management databases

• Conference and abstracts software

• Mobile app software

• Adobe Acrobat

PROFESSIONAL EXPERIENCE

Contactor-Independent/Temporary Agencies November 1, 2023 - Present

• Non-Profits

• American Association for the Advancement of Science

• National Legal Aid & Defenders Association

• American College of Osteopathic Surgeons

Conference Services/Education Specialist

• Meeting coordination for continuing education conferences, including logistics

• On site coordination with hotel, vendors, and temporary staff

• Enter conference sessions and continuing education information in LMS

• Work with association membership database

• Handle continuing education accreditation

• Budget management

• Assist senior management, staff, and volunteer with set up and participation.

• Respond to inquires

• Prepare documents

Mortgage Bankers Association, Washington, DC September 1, 2021 – September 15, 2022 Conference Program & Accreditation Specialist

• Worked with the programming team, meeting planners, and subject matter experts to properly enter conference sessions in association management software system.

• Worked with MBA conference attendees to answer questions about credits offered and about their specific credits earned. Provides thorough certificates and documents in a timely manner after conference attendance, as directed by department policy.

• Worked with accrediting entities such as state BAR associations, NASBA and SHRM to ensure that all paperwork filing, and fees deadlines are met.

• Supported Associate Vice President and Director of Conference Programming for conferences as assigned: updated conference planning documents, handled speaker logistics, set up and facilitated session planning calls, executed conference surveys, worked with interactive software such as polling apps, sent out call for speakers and posted to website, and other duties as assigned.

• Worked on budget, tracking, and forecast in accordance with department budget process.

• Utilized workflow management to meet deadlines

American Bankruptcy Institute, Alexandria, VA April 2012 – November 2020 Continuing Education Manager

• Maintained attorney and accountants continuing education (CE) and accredited sponsor status and functions: entered CE data, generated letters, prepared and submitted CE accreditation applications and reported attendance to multiple jurisdictions; submitted accredited sponsor renewal applications and reports

• Handled all high-volume CE customer support, tickets, email, and phone inquiries

• Managed Membership Database and Learning Management System

• Assisted with program coordination and logistics for major conferences and webinars

• Generated course registration, attendance and CE rosters

• Compiled CE program summary reports, and regularly evaluated CE procedures, processes, and workflows

• Collaborated with IT, Communications and Membership departments on education products, eLibrary, member weekly update briefs, marketing and website updates

• Worked with Accounting Department on tracking CE financials and invoicing for webinars Society of Nuclear Medicine & Molecular Imaging, Reston, VA March 2002 – January 2012 Continuing Education Manager

• Maintained of Accreditation Council of Continuing Medical Education (ACCME) Essentials, American Council on Pharmacy Education (ACPE) CPE Standards, Policies and Procedures, and Commission on Accreditation of Medical Physics Educational Programs, Inc. (CAMPEP) accredited sponsor status and functions

• Established full compliance continuing education for accreditation guidelines and criteria for continuing education activities: entering CE credits in learning management system, submitting CE credits and conferences sessions on accreditation organizations portals

• Collaborated with association leadership, and staff on live and online education activities planning, processes, and accreditation guidelines.

• Administered and responsible for monitoring, identifying, analyzing, and processing systems for streamlining continuing education credits

American Medical Women’s Association, Alexandria, VA April 1995 – March 2002 Continuing Education Manager

• Assisted Executive Director with planning, developing, for CE education conferences, including scheduling sessions, space assignments and room-setups, meeting facility contract negotiations and travel reimbursements

• Prepared quadrennial, yearly and quarterly after-action reports

• Prepared reaccreditation applications and coordinated on-site survey and documentation requirements

• Supervised paid staff

• Assisted Executive Director, President, and Board of Directors with administrative functions of their offices

• Coordinated Board meetings

• Managed and administered budgets

EDUCATION TRAINING MEMBERSHIP VOLUNTEER AWARDS Bachelor of Science in Business Administration (Coursework Completed) Norfolk State University

Bachelor of Science in Business Management (anticipated graduation 2023) University of Maryland Global College

Training Programs

Alliance for Continuing Legal Education Administrators Annual Conferences Alliance for Continuing Medical Education Annual Conferences Accreditation Council for Continuing Medical Education Workshops Accreditation Council for Pharmacy Education Annual Conference Affiliations

Alliance for Continuing Legal Education Administrators (2012-2020) Member - General Electric Healthcare Education Advisory Board (2004 – 2012) Member - Alliance for Continuing Medical Education (1995 – 2013) Member – American Society of Association Executives (1995 – Present) Volunteer Activities

Member, Union Bethel AME Church Stewart Board

Secretary, Union Bethel AME Church Conference, Official Board and Quarterly Conferences Awards and Recognition

American Medical Women’s Camille Mermod Award - 2000

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