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Customer Service Property Management

Location:
Fort Lauderdale, FL, 33322
Posted:
October 04, 2023

Contact this candidate

Resume:

Armando J. Meneses

adz5l1@r.postjobfree.com

Cellular: 754-***-****

Sunrise, FL 33322

Property Manager

Highly organized and motivated professional with several years of experience in Property Management and several other management positions with Royal Park Condos, Nationwide Management and Gateways Unlimited

The City of Sunrise requested me to apply for the City of Sunrise Unsafe Structure Board on 7/10/2014.

• Excellent management and communication skills.

• Effective administrative and organizational skills.

• Successful time-management skills.

• Professional image.

• Positive customer-service orientation.

• Knowledge of on-site maintenance requirements interacting with staff, vendors,

Contractors and engineers.

• Excellent office skills.

• Ability to operate and understand professional computer software such as Office and management software packages, such as Condo Control, AppFolio, Cinc, Tops, and easily learn many others.

• Ability to function as a team player.

• Familiarity with office procedures.

Work Experience

Royal Park Condominium Apartments Inc. Oakland Park

Property Manager 2013 to 2023

• Passed the 40 Year Recertification for Royal Park Condos.

Waived the Fire Sprinkler retrofitting due by the end of 1016.

• Worked 9:00am to 1:00pm the second Saturday of each month.

• Attended Board of Director and Committee meetings.

• Formed a Maintenance and Cleaning Team that worked together as a team.

• Generated Work orders followed up and gave them to the Office Manager for record keeping.

• Process all rental, purchase, and OA applications.

• Formed team of contractors to repair a property that has been neglected for years.

• Processed Clubhouse rental applications, Architectural Applications, Approval and Review.

• Maintained owner files, organized the office, hired an Office Manager to maintain the office, take care of phone calls and helped unit owners with their concerns.

• Issue car stickers and guest passes; maintained accurate information in TOPS.

• Be on call 24/7, coordinated emergency calls out to maintenance staff or Plumber, Oracle etc.

• Collected and turned in maintenance payments to accounting for immediate processing.

• Coordinated projects with the maintenance Staff.

• Assisted owners in filing complaints, request for documents and maintaining accurate owner data.

• Made service calls when elevators, washers, dryers, fire alarm systems, backflow systems, pool maintenance issues or any other main system in the community is down. Followed up and reported when repair has been complete. Emergencies were dealt with immediately.

• Assisted with mailings to owners and mailings that are mandatory for application status and receipt. Update Mail box names as units change ownership.

• Ensured that work orders are generated for routine maintenance items: Vacuum a/c lines (quarterly), clean stacks (quarterly and when necessary) water batteries in golf cars/monitor levels every Friday.

• Followed up on owner complaints and reported to the Board of Directors.

• Completed Estopple letters and condo questionnaires requested by lenders and title companies.

• Collected Washer/Dryer income from Clubhouse bi-weekly with a board member.

• Coordinated Pest Control Service and scheduling daily.

Nationwide Management Sunrise Lakes Condos

Community Association Manager 2009 – 2013

Phase One, 1,152 units, 32 buildings,3 pools, 3 recreational halls and 32 Board of Directors

Phase Two, 900 units, 25 buildings, 3 pools, 3 recreational halls and 13 Board of Directors.

Solicit and analyze bids from contractors for repairs, renovations, and maintenance.

Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.

24/7 Customer Care Supervision.

Office Supervisor.

Created Spreadsheets for evaluation purposes.

Direct and coordinate the activities of staff and contract personnel and evaluate their performance.

Act as liaisons between Board Members, Tenants and unit owners.

Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.

Manage and oversee operations, maintenance, administration, and improvement of residential properties.

Working with inspectors created budget and mandatory reserves.

Education

2009 Received CAM license # 35653

Notary Commission # EE007470

2008-2009 Gold Coast Schools received license for Community Association Management.

1995-2005 Attended Skill Path Seminars, such as Microsoft Office, Quicken, Tops, Word, Excel, Act and Business Administration.

Fluent English and Spanish



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