Kelonda Erving

**** ****** ***** **, *******, GA 30311

404-***-****

adz5ko@r.postjobfree.com

Professional Skills

•Highly experienced in hospitality sector with an aim to provide the best services to the customers.

•Assistant department manager who consistently meets and exceeds sales targets.

•Ability to handle the most stressed situations and resolve customer conflicts.

•Reliable Team Player and strong communicator.

•Knowledge of world cuisines, wines and other beverages and an ability to combine different cuisines.

•Ability to manage overall operations independently if required.

•Retails sales professional versed in product placement and merchandising.

Work Experience

Kroger-Assistant Deli Manager Atlanta, GA

October 2011-Present Work Responsibilities:

•Provide hospitality and exceptional service to guests by making product recommendations, answering questions, assisting with purchases and suggestive selling.

•Trained all new associates.

•Created daily orders for department.

•Ran operations of the department in the absence of the Manager.

•Priced merchandise stocked shelves and took inventory of supplies.

•Delegated and motivated associates to get all necessary tasks completed.

Levy Restaurants-Bartender Atlanta, GA

July 2010-Present (Part-time for MB) Work Responsibilities:

•Combine and serve a wider type of beverages by mixing ingredients like water, sugar, liquors, soda, bitters, and fruit garnishes.

•Provide beer, liquor and wine.

•Gather cash, chits or tabs in correct amounts and liable for cash and inventory for the time worked. Responsible for good operation of a bar, receipt and inventory accountability.

Ruby Tuesday Atlanta, GA

January 2005-June 2010 Work Responsibilities:

•Waited on tables during busy lunch and dinner rushes

•Responsible for general clean-up of the bar and the restaurant

•Responsible for cash and carry floats

•Assisted all the serving staff in regard to running food and beverages as well as bussing tables when needed.

Special Training

Customer Service Etiquette

Introduction to Wine Etiquette 101

References Available Upon Request