Customer Service Agent
Resume:
Samuel Ayala
*.*****@****.**
Results-driven, high-energy sales professional with a track record of achievement and demonstrated success driving revenue growth while providing visionary sales leadership in highly competitive markets.
Work Experience
Sales Advisor
VinFast Auto Canada - Guelph, ON
December 2022 to Present
• Represent the values of VinFast with every client interaction by displaying deep passion and generating excitement with clients who are joining the VinFast Family
• Engage with clients and fellow team members in a multi-level, matrixed, and client-centric environment
• Continually demonstrate excellence in all work activities
• Actively manage the pipeline of prospects and leads to convert opportunities into deliveries
• Master and maintain familiarity with all VinFast product features and functionality
• A subject matter expert in all areas related to Electric Vehicles
• Collaborate with team members in other functional areas of the business and external partners to ensure a seamless client sales experience
• Meeting and exceeding KPI’s as outlined by Showroom Sales Manager for Pre-Delivery and Post- Delivery of Vehicles
• Contribute to a positive and inclusive culture focused on hard work, innovative thinking
• Adhere to all VinFast brand standards including store cleanliness and appearance, merchandising, dress code, etc.
• Perform ad-hoc duties as and when required
Account Executive
Lumico Logistics Inc
June 2022 to August 2022
• Cold calling to only businesses
• Build a book of business and maintain relationship with customers
• Providing rates to customers
• Hit sales target goals
• Provide exceptional customer service
• Entering orders and providing paperwork to clients and carriers
• Tracking shipments and providing an update to customers Key Holder/Manager in training
The Brick - Guelph, ON
September 2021 to February 2022
• Ensure sales staff completed the sales cycle with all the requirements and integrity
• Verifies all sales are completed properly, including KPI's
• Confirms staff completed daily opening and closing reports
• Resolve customer service concerns & escalations
• Complete telephone sales if all staff were occupied
• Assisted in closing sales if staff were unable
• Ensure sales promotions were up to date and presentable Sales Associate
The Brick - Guelph, ON
November 2020 to February 2022
• Providing a tailored and unique customer experience in order to meet every requirement
• Consistently informs cliental about the product, promotions and company policy
• Monitor ongoing promotions to provide more tailored benefits to our clients Warehouse Associate
The Brick - Guelph, ON
June 2018 to November 2020
• Unload delivery truck with floor models as well as customer specific products
• Assemble and prepare product floor models
• Verifies prices and event details are up to date per promotion
• Conduct inventory cycle counts
• Assist salespeople and customer service with any questions or help they need
• Maintain an advanced knowledge on store product
Delivery Driver
UPS - Kitchener, ON
June 2019 to November 2019
• Sort through and load packages based on delivery route
• Memorize delivery route
• Ensure vehicle is safe to drive
• Prioritize express deliveries and determine the most efficient route for the rest of deliveries
• Ensure all safety precautions are followed when driving
• Receive COD payments from customers
Cashier
Booster Juice - Mississauga, ON
May 2014 to August 2014
• Prepares beverages per company standard and customer specifications
• Maintain a clean and sanitary work area
• Take multiple forms of payments from customers
Education
No diploma in Kinesiology / Computer Science
University of Ontario institute of Technology - Oshawa, ON September 2016 to May 2018
Skills
• Cold Calling
• CRM Software
• Sales
• Negotiation
Certifications and Licenses
G Driver's License
OMVIC
Additional Information
SKILLS
• Service-oriented attitude, highly-motivated, self-starter, enthusiastic with excellent attention to detail
• Comfortable working in a fast paced environment
• Efficient at lifting over 50 lbs as needed
• Communication and interpersonal skills
• Ability to manage and prioritize work effectively
• Fluent in English and Spanish
• Owns reliable transportation
Contact this candidate