Loan Processing Customer Service
Resume:
Chantell Lunford
Mortgage Banking Specialist
Jacksonville, FL 32208
adz5es@r.postjobfree.com
Looking to expand my excellent communication and intellectual skills for growth within the financial industry.
Authorized to work in the US for any employer
Work Experience
Claims Administrator
Continental Staffing, Inc. - Jacksonville, FL
August 2022 to July 2023
• Monitor claim status and generate reports through database ;
• Verify and update information needed on claims;
• Assist in customer claim submissions to ensure completeness and accuracy;
• Conduct weekly calls with customers to update and/or answer any questions they may have .
• Communicate with customers via phone and email to help gather missing details and support documentation.
Loan Officer
Family First Funding, LLC - Coral Springs, FL
February 2023 to June 2023
• Helping clients navigate through loan application process and research loan options.
• Experienced with mortgage loan processing software such as Encompass.
• Knowledge of federal, state and local levels of loan processing laws and regulations and ability to communicate these laws in a non-technical and conversational manner to others.
• Sales skills to sell loan-processing services to customers.
• Excellent organizational and time management skills.
• Calculate and gather all supporting documents to verify income such as paystubs and tax returns.
• VOE by written request, work number or verbal over the phone.
• DU approval guidelines and communicating with loan processor requesting further needed documents upon conditional approval of files.
Shipping Clerk
Remedy Intelligent Staffing/Coach Leatherware - Jacksonville, FL September 2018 to December 2022
• Monitor Open Wave report on a daily basis to ensure that orders are processed within 24 hours of wave and shipped according to schedule and RF scanned.
• Coordinate pick-up of shipments with carriers. Communicate with carriers for updated ETAs and/or follow up.
• Inform Account Services of potential shipping problems or delays
• Analyze findings to understand operational gaps and partner with Team Leader and Warehouse/ Customer Service teams to take action.
Loan Processor/Loan Originator
Seatrust Mortgage - Ponte Vedra Beach, FL
July 2019 to August 2021
• Receive mortgage applications and review all imputed information in Encompass to verify accuracy of the data to properly send initial and final disclosures to the applicant, order flood certifications and fraud guard reports
• Review files submitted to verify that all the required documentation needed has been supplied to submit the file to obtain an AUS approval and submit to the Underwriting Department
• Upon receipt of the file from underwriter whether suspended or approved, work closely to obtain and review all documentation received by applicants requested by the Underwriter
• Verify with third parties such as employers, banking institutions, credit bureaus, and any other sources to make sure all information provided is accurate
• Ensure all loan documentation is complete, accurate, verified, and complies with the company's policies as well as state and federal regulations before submission to the Underwriting team Sr. Loan Officer-Remote
Bank of England - Little Rock, AR
December 2016 to February 2019
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Banking, lending, sales experience highly knowledgeable.
• Personal qualities include sales ability, good interpersonal and communication skills with a strong desire to succeed.
Customer Specialist I
ERC - Orange Park, FL
October 2014 to November 2016
• Third party representative for Wells Fargo Home Mortgage responsible for inbound call volume and cross selling.
• Daily handled support of enterprise goals to recapture mortgage portfolios and implementing purchase targets to meet the financial needs of our customers.
• Knowledgeable with escrow analysis, real estate taxes, mortgage insurance and payoff request. Mortgage Loan Specialist
Bank of America - Jacksonville, FL
December 2008 to September 2014
• Daily maintained and followed lending guidelines required by state, government, HUD, VA, GNMA and FNMA for possible foreclosure proceedings.
• Knowledge of bankruptcy and all fair housing lending practices.
• Communicated and followed up precisely with in house loss mitigations team for required document completion request.
• Post closing review and preparation of recording loan documents. Loan Document Specialist
Washington Mutual - Jacksonville, FL
June 2003 to October 2008
• Data entry 10 key punch for daily incoming mortgage documents received from subsidiaries.
• Mail handling and filing systems support.
• Knowledge of deeds, notes, surveys and title policies.
• Leadership training for onboarding team members. Mortgage Loan Funder
Homeside Lending - Jacksonville, FL
December 1999 to May 2003
• Funded mortgage loans using Quick Fund system.
• New loan set up and legal review.
• Responsible for reviewing appraisals and surveys.
• Reviewed required mortgage insurance certificates and property inspections. Document Control Clerk
BancBoston Mortgage - Jacksonville, FL
June 1992 to October 1999
• Prepared loan documents for microfilm and microfiche.
• Loan document retrieval using AS400/Kodak imaging camera and oracle file systems.
• Custodial liaison support and special project leadership training for departmental management.
• Mail handling for incoming subsidiary documents. Education
High school diploma
William M. Raines High School - Jacksonville, FL
Skills
• Customer Service
• Microsoft Office
• Credit Analysis (6 years)
• Post Closing
• Direct Underwriting (6 years)
• Encompass (5 years)
• Loan Origination (6 years)
• Banking
• Real estate appraisal (6 years)
• Claims Administrative (2 years)
Certifications and Licenses
NMLS 1574173
December 2016 to December 2023
Encompass
Empower
Tableau
DU
LPS
LOS
MSP
AS400
ERIMS
MLO Florida State Licensed
December 2016 to December 2023
Florida Sate Licensed and Safe Act Registered
Assessments
Filing & organization — Proficient
July 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Work motivation — Proficient
January 2021
Level of motivation and discipline applied toward work Full results: Proficient
Data entry: Attention to detail — Completed
August 2021
Maintaining data integrity by detecting errors
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Self motivated individual with 20 plus years mortgage banking experience and 10 years light industrial. Team oriented role model for leadership training and problem solving skills.
Contact this candidate