Customer Service Administrative Support

Curriculum Vitae

Objective:

Dedicated and organized Office Administrator with 7 years of experience in managing office operations, providing administrative support, and ensuring efficient day-to-day office functions. Seeking an opportunity to contribute my skills and expertise to a dynamic team.

Professional Experience:

Administrative Officer

Executive of Bhangaha Municipality

Bhangaha, Mahottari

Since 1919 A.D to present

• Managed the daily operations of the office, including reception duties, appointment scheduling, and correspondence.

• Meetings, conferences, and events, ensuring all logistic Coordinated cal details were handled efficiently.

• Maintained and updated office records, filing systems, and databases, improving data accessibility.

• Assisted in the preparation and distribution of reports, memos, and presentations.

• Handled incoming and outgoing communications, including emails and phone calls, professionally and promptly.

• Ordered office supplies, monitored inventory levels, and negotiated vendor contracts to reduce costs.

• Provided administrative support to senior management, including travel arrangements and expense reporting.

• Developed and implemented streamlined administrative processes, resulting in improved efficiency.

• Trained and supervised administrative staff, fostering a productive and cohesive work environment.

• Assisted in HR tasks, such as on boarding new employees and maintaining personnel records.

Administrative Officer

Hyacinth Construction Pvt. Ltd

Janakpur, Dhanusha

2016-2018 A.D

• Supported the smooth functioning of the office by overseeing daily administrative tasks.

• Managed the office diary and scheduling, optimizing time management for all team members.

• Maintained accurate records of invoices, expenses, and financial transactions.

• Acted as the main point of contact for clients and visitors, offering excellent customer service.

• Coordinated office maintenance and repairs, ensuring a safe and pleasant working environment.

• Assisted in the planning and execution of company events and staff meetings.

• Collaborated with cross-functional teams on special projects, contributing to successful outcomes.

• Provided ad-hoc administrative support as required by different departments.

• Implemented digital document management solutions, reducing paper usage and improving accessibility.

• Created and maintained office policies and procedures manuals.

Education:

Master Degree

Tribhuvan University

Kirtipur, Kathmandu

2007 A.D

Skills:

Office Administration

Microsoft Office Suite (Word, Excel, PowerPoint)

Calendar Management

Data Entry and Records Management

Communication (verbal and written)

Time Management

Customer Service

Problem Solving

Organizational Skills

Accounting(Expert in mathematical calculation)

Light Driving

Attention to Detail

References:

1. Mr. Bijay Yadav, Cell : +977-982-***-**** Email : **************@*****.***

2. Mr. Subash Chandra Jha, Cell : +977-981-***-****/, Email : ***********@*****.***

3. Manju Yadav, a former member of parliament, madhesh provine, cell:+977-9841675087, Email: *********@*****.***

Certification:

I, hereby undersigned to certify that the above stated things about me are true and if any adverse found, I myself will be responsible and bear according to the rule of company. I hope this resume shows the best of my knowledge, experience and confidence.

Date:

Signature

Surya Narayan Thakur

Bhangah Municipality

Ward No. 9, Ajagaiwa, Mahottari

Email:**********@*****.***

Cell: +977-984-***-****/980-***-****

Contact this candidate