Customer Service Team Member

BOBBY R. BERRY

**** ****** ***, ******* ** ***** · 432-***-****

**********@*****.***

I am a passionate, high energy team member who learns quickly. Customer service matters most, my goal is to be in a management or team lead role. I am skilled in training teams and establishing a rapport with customers. I am self-motivated with an exceptional communication background. EXPERIENCE

10/2019 – PRESENT

CLEANING SERVICE MANAGEMENT

CLEANING SERVICES, SEMINOLE/ODESSA, TEXAS

Managed and ran a small cleaning business in the West Texas area. Organized, cleaned and handled infection control for multiple office spaces and larger family style homes. 12/2017 – 10/2019

FIELD SPECIALIST

FAMILY DOLLAR, SEMINOLE, TEXAS

Supported multiple Family Dollar locations in my field. Helped create and maintain team member schedules. Helped organize inventory and created multiple processes for inventory management. Often filled in for team members when locations were short staffed and/or needed support. Opened/ Closed multiple locations in a supervisory position, (key-holder). 08/2017 – 12/2017

WINGATE BY WYNDHAM

FRONT DESK CLERK/RELIEF NIGHT AUDITOR, SEMINOLE, TEXAS Greeted and welcomed all hotel guests with a smile. Verified that personal and payment information on guest accounts was accurate and complete. Handled credit card and cash transactions. Checked guests in daily. Outstanding customer service was my priority.

*Gap in employment. (During this time, I was helping with my family’s business, Quality Plumbing in Seminole, Texas.) I did this for just under two years. 08/2011-10/2014

DICKEY'S BARBECUE PIT

SHIFT MANAGER, SEMINOLE, TEXAS

Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Maintained high standards of customer service during high-volume, fast-paced operations. Cross-trained and coordinated scheduling with team members to ensure seamless service. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards regarding quality and quantity. 2

EDUCATION

MAY 2001

HIGH SCHOOL DIPLOMA

SEMINOLE HIGH SCHOOL

SKILLS

• Compliance

• Inventory

• Cashflow planning and management

• Retail Sales

• Administrative

• Cashier & Closing

• Communication

• Operation Management

ACTIVITIES & INTERESTS

• Taking my dog Sheeba for walks

• Traveling (Pre-COVID-19 of course)

• Skiing (Water and Snow!)

• Working out

• Helping others

• Spending time with family

REFERENCES

• Annie Kisselburg: 512-***-**** *Known for 20 years

• Becky Parsons: 432-***-**** *Known for 10 + years.

*Additional References available upon request.

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