Customer Service Data Entry
Resume:
Ashlie Morehead
Ogden, UT *****
**************@*****.***
Summary: I am a highly experienced Sales professional that uses innovative solutions to help enhance the performance of oneself and day to day activity in a professional setting. I have about a year of B2B sales management and 10+ years of sales and customer service experience. I have been in several client relations to help with business and client development, hands on experience in analyzing critical data and implementing a sales procedure that is tailored to a client/customer needs. Overview: I am looking for a position that will allow me to enhance my skills in a sales and customer service environment. Grow in the customer and client relations. Skills:
Client interaction High performance
Account management Analyzing critical data
Customer Service
B2B client relations
Data Entry
Proficiency using Outreach, Sales force. Excel, Microsoft, and Google Services. Employment:
Family Matters Services Inc-Layton,UT
Nov 22’-Present
Patient Care Manager-Advocate
Work with client who has a brain disability as her caregiver. Help with bathroom aide/shower
Help with day to day activities eating, shower, bathroom, cooking meals, laundry. Assist with getting her in/out of bed
Cpr/ First Aide certified
Food handlers permit
Medly Pharmacy- Ogden, UT January 2022- August 2022 Patient Experience Specialist-
Online pharmaceutical
Place calls with providers such as MD's for refills or authorization status on medications. Schedule delivery to patients address to receive medication. inbound calls MarketStar, Ogden Ut, May 2019- December 2021
Inbound Sales Chat Agent for Dropbox
Answering questions about products and services through chat. Implementing a sales process to sell the product tailored to the customer needs. Providing customer satisfaction with engaging and understanding. Exceeding daily, weekly and monthly quotas.
Bed Bath & Beyond Call Center. Layton Ut, July 2018- May- 2019 Inbound customer service rep.
Take inbound calls for customers for several different purposes, online ordering, tracking shipments, help customer through web support.
Place customers orders through an online website.
Track customers' products.
Cancel customer memberships.
Focus Services LLC, Roy UT, November 2017- June 2018 B2B Coach/TL for Centurylink
Managed inbound team of 15+ agents on B2B sales to provide the customer with internet, phone and cable service.
Maintained client quotas on a daily, weekly and monthly basis. Set goals and expectations with agents based on calls. Managed client relations in a B2B setting. Quotas, progress of agents for team metrics. Reporting directly to clients through email, daily and weekly calls. Teach agents new products and services for clients. Focus Services LLC, Ogden UT- November 2015- October 2017 Coach
Managed an inbound team of 8+ agents for residential services. Set daily, weekly, and monthly goal Setting Performance reviews.
Calibrate calls and coach agents on their progress and goal setting. Set goals that are attainable with each agent Focus Services, Ogden UT -March 2015 - October 2015
Sales Agent
Take Inbound sales calls for Centurylink
Centurylink
Computer data entry
Hit quotas to the best of my ability on a daily, weekly and monthly basis. Education
G.E.D 2007 -Utah Valley University.
Skills:
Proficiency using Outreach, Sales force. Excel, Microsoft, and Google Services. Team leadership
Reliable
Self sufficient
Team motivator
Professional References
Charline Martinez Ogden UT
Previous Manager 385-519-
9821
Kate Flores, Ogden UT
Dropbox Training Lead
Previous Manager
Contact this candidate