Medical Assistant Customer Service
Resume:
Marresha Kirk
Dedicated Medical Assistant with excellent experience in industry.
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. 235 Kirk Rd
Tallassee, Al 36078
********@*****.***
EXPERIENCE
Baptist South, Montgomery Al — CMA
May 2022 - July 2023
Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisors immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Transcribed phone messages and relayed to appropriate personnel. Used internal software to process reservations, check-ins and check-outs.
Collected room deposits, fees and payments.
Dollar General, Montgomery Al — Assistant Manager
November 2019 - May 2022
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responding to customer concerns, working with managers to significantly raise customer satisfaction ratings. Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Rotated merchandise and displays to feature new products and promotions.
Hanil USA, Tallassee Al— Quality Control
July 2016 - November 2019
Monitor operations to ensure that they meet production standards. SKILLS
Call Answering and Routing
Front Desk Operations
Telephone Etiquette
Customer Service
Accounting Techniques
Data Research and Analysis
Data Entry and Database Software
Greeting and Seating Clients
Microsoft Windows
Web Browser Software
Call Transfers
Inquiry Requests
Reminder Calls
Microsoft Excel
Google Drive
Critical Thinking
Setting Reservations
Data Confirmation
Email Software
Writing
Speaking
Troubleshooting
Negotiation
Customer Relationship Management
(CRM) Software
Clinic Administration
Spreadsheet Tracking
Visitation Scheduling
Childcare Facilities
Coping Mechanisms
Patient Referral
Directing Callers
Office Supplies and Inventory
Microsoft Office
Medical Procedure Coding Software
Fee Collection
AWARDS
Dean's List (2021-2022)
Recommend adjustments to the assembly or production process. Inspect, test, or measure materials.
Measure products with calipers, gauges, or micrometers EDUCATION
Tallassee High School, Tallassee Al— Dipolma
Class of 2016
.
Fortis College, Montgomery Al— Associate Medical Assistant Class of 2022
3.7 GPA
First Aid/CPR Certified
CCMA - Certified Clinical
Medical Assistant
LANGUAGES
English
Intermediate Spanish
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