Customer Service Admin Officer
Resume:
GONZALES, GERARDO CAPULONG
Block ** lot * phase * Mabait St. Fiesta Comm.
Brgy. Tabun, Mabalacat City. Pampanga 2010
Mobile No. +63-922-***-****
Email: adz579@r.postjobfree.com
POSITION DESIRED: HR Officer/ Impex Assistant/ General Service Officer/HR Staff / Quality Analyst/ Liaison Officer/Depot personnel/ Purchasing officer/Warehouse Supervisor/ Admin Officer/Customer Service/Resource Planning Officer
*With Drivers License
SKILLS AND QUALIFICATIONS:
1Good and oral communication and interaction
2Organization and Administration
3Infrastructure Development
4Strategic Planning
5Sociable and Hardworking
6Computer and Internet Proficient
EDUCATIONAL BACKGROUND:
Bachelor of Science in Psychology
Angeles University Foundation
Angeles City
1998-2002
Bachelor of Science in Biology
1st Semester
University of Baguio Philippines
Baguio City
1998
Secondary Education
Holy family Academy
Angeles City
1994-1998
Primary Education
Holy Family Academy
Angeles city
1987-1994
JOB TRAINING:
Tissot and Rado Product Knowledge
Marzooq Al Shamlan & Sons W.L.L.
October 2006
Guidance and Counseling and Testing Center
Angeles University foundation
November 2001-March 2002
Human Resource Department
Coca-Cola Bottlers Philippines Inc.
San Fernando, Pampanga branch
June-October 2001
QUALIFICATION/AFFILIATIONS:
Katipunan ng mga Sikolohista sa Gitnang Luzon
Member (2000-2002)
Kapisanan ng mga Sikolohista sa Angeles University Foundation
Member (2001-2002)
SEMINARS/LECTURES:
Customer Service Techniques
Marzooq Al Shamlan & Sons W.L.L.
July 2007
Sales Boost Training
Cyber City Teleservices Ltd, Clarkfield Pampanga
January 2005
Global Call Center Educational Program
Clarkfield, Pampanga
December 2004
Psychological Expo 2002
Angeles University Foundation
February 2002
2nd War of the Wizards
Angeles University Foundation
January 2002
Seminar on Career Pathing
Angeles University Foundation
August 2001
15th Annual Convention of Psychological Association of the Philippines
Junior Affiliates, San Sebastian College
November 2001
Interpersonal Relationship
Angeles University Foundation
September 2000
JOB EXPERIENCE:
Shuttle Service/Messenger
Clark Special Economic Zone
Mabalacat City, Pampanga, Philippines
May 2019 – April 2023
School Service Driver/Attendant
Children of Fatima School
Mabalacat City, Pampanga, Philippines
June 2017 – March 2019
Marketing / Impex Officer & Purchasing Assistant
Protheme Global Inc.
Mabalacat City, Pampanga, Philippines
October 2014 – August 2016
Customer Service Team Leader
IQOR Site 3
Clark Special Economic Zone
February 2011-September 2014
Customer Service Representative
UPS (United Parcel Service)
Clark Special Economic Zone
August 2010-January 2011
Sales Consultant
Marzooq Al Shamlan & Sons
Doha, Qatar
August 2006-August 2008
Call Center Supervisor (SUPII)
Cyber City Teleservices
Clark Special Economic Zone
April 2004-July 2006
Call Center Agent (CSRIII)
Cyber City Teleservices Ltd.
Clark Special Economic Zone Pampanga
December 2002-May 2004
JOB DISCRIPTION:
Drives agents to their pick and drop off locations
Uses good judgment and safe driving skills.
Keeps a timely shuttle route.
Assists passengers getting in and out of the vehicles.
Operates radio or similar device to communicate with other shuttle drivers to report disruption of service.
Keeps a record of trips including names of passengers and destination or pick-up point.
Notifies dispatcher or service manager
Maintains a professional appearance.
Performs other duties as assigned
Transport children and other passengers to and from school
Obey all traffic laws to ensure students arrive to their destination safely
Maintain a clean and mechanically sound vehicle at all times
Ensure the safety of all students when entering and leaving the vehicle
Assist students with getting on and off the vehiucle as needed
Engage with students as they enter and leave the vehicle
Being attentive to traffic and weather conditions and ensuring passenger safety
Following the planned route and schedule for departure times and stops
Regularly checking vehicle safety such as tires, brakes, turn signals and mechanical equipment
Has strong knowledge of company procedures, sales process, products
and programs.
Ability to work as a role model for the sales representatives
Responsible for hiring, training, retaining, and developing the members of
the customer service team, delivering the performance results for the
group, administering Company and divisional operations policies.
Provides feedback to employees regarding performance levels by
monitoring and analyzing statistical reports
Analyzes and documents employee performance and recommends salary
increases Maintains department service level goals by ensuring that
customer care personnel meet phone accessibility and accountability
standards
Ensures error-free processing of customer requests by documenting
information received from other departments and establishing appropriate
interdepartmental procedures
Supervising, staffing and scheduling team activities in the call center;
coordinating and conducting communication and staff training sessions;
evaluating employee performance; providing ongoing
coaching and development; conducting monthly and quarterly
performance reviews; and handling escalated customer complaints
Handles of import and export clearance arrangements through all entry / exit customs offices (by sea, land, and air).
Handles specific logistical files independently
Implements and runs basic logistic procedures
Negotiates with rates for the interest of the company
Purchase or contract for supplies, services and equipment required by any using agency, within the limits of the current budget approved by the management, and in accordance with purchasing procedures, such administrative regulations as the purchasing officer shall adopt for the internal management and operation of the purchasing function, and such other rules and regulations
Negotiate and recommend execution of contracts for the purchase of supplies, services and equipment.
Act to procure for the city the needed quality in supplies, services and equipment at least expense to the city;
Responsible for managing incoming and outgoing supplies and products within a business.
CHARACTER REFERENCE:
Mr. Jojit Tobias
School Principal
Children of Fatima School
Sir Aries Magsanoc
Facility Department Manager
Universal Access Solution
PERSONAL DATA:
Age : 41 years old
Sex : Male
Birth date : October 19, 1981
Place of Birth : Angeles City, Pampanga
Civil Status : Married
Religion : Roman Catholic
Citizenship : Filipino
Height : 5’10”
Weight : 195lbs.
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