Team Leader Customer Service

Michael Bealer

270-***-**** ********@*****.*** Owensboro, KY 42301

SUMMARY

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

SKILLS

Teamwork and Collaboration

Goal Setting

Problem-Solving

Service Level Agreements

Analytical Thinking

Verbal and Written Communication

Documentation and Reporting

Issue Resolution

Attention to Detail

Quality Improvement

Experience in Leadership

Reliable & Trustworthy

EXPERIENCE

Team Leader

TTMA

June 2021-Current

Owensboro, KY

Offered training and support to keep team members motivated and working toward objectives.

Delegated daily tasks to team members to optimize group productivity.

Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Fostered positive employee relationships through communication, training and development coaching.

Production Line Worker

TTMA

June 2020-June 2021

Owensboro, KY

Boxed, labeled and moved items to keep production lines moving swiftly.

Maintained work area safety and appearance, focusing on safety, organization and cleanliness.

Contributed to team-based environment to maintain line productivity and meet expected deadlines.

Assembled component parts of items and completed hand-finishing of final products.

Assembled components into finished product and performed quality inspection to clear for shipment.

Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.

Journeyman Meat Cutter

Meijer

May 2016-June 2021

Owensboro, KY

Processed beef, pork and bison for freezer storage.

Cut meat efficiently by breaking product down into sub-primal and retail cuts.

Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.

Closely monitored display and refrigerator temperatures to ensure safety and quality of products.

Complied with federal, state and local sanitation regulations and department procedures.

Enforced approved safety codes and cultivated orderly and systematic environment.

Implemented suggestive selling techniques for less desirable cuts to maximize profits and clear inventory.

Cleaned meat preparation counters and butcher knives to avoid cross contamination.

Answered customer questions about specific products and cut meats to specifications.

EDUCATION AND TRAINING

GED

Mississippi, Mississippi

2005

School I attended was destroyed by Hurricane Katrina. I have a copy of my GED

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