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Customer Service Personal Banking

Location:
Rawalpindi, Punjab, Pakistan
Posted:
October 05, 2023

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Resume:

MOHAMMAD ASIF

Address: H#***/*A, Mehboob Street Tench Bahata Rwp.

Cell No. 032*-*******, 033********

CAREER OBJECTIVES:

To work in an environment where I can implement my experience & skills and make maximum contribution towards institution’s vision with my commitment and devotion. EDUCTIONAL

QUALIFICATION UNIVERSITY /INSTITUTION

M.B.A. B&F (Last Semester) ALLAMA IQBAL OPEN UNIVERSITY. M.A (Political Science) University of Punjab, Lahore B.Com Punjab College of Commerce Rwp

I.Com Punjab College of Commerce Rwp.

Matriculation BISE Rawalpindi

WORK EXPERIANCE:

BankIslami Pakistan Limited (PERSONAL BANKING

OFFICER) PBO (Dec 2020 to date) Major responsibilities include

Deliver the Revenue and balance sheet targets assign.

Identify Targets Customers segments within each catchment area.

Rapidly grow customer base and business from branches

Identify and implements action plans in branches for achieving business growth objectives and targets

Manage the profitability of product portfolios and customers

Manage the costs of running the business

Provide hands on relationship management to ensure effective and timely delivery of the bank’s service/ products to the customers of the overall division

Implement and maintain complete control aspects i.e. documentation, periodical customer visits/call reports, expires on monthly manner in order to monitor the assigned portfolio effectively.

Ensure high performance culture and delivery of professional and quality of customer service

Continuously monitor customer satisfaction and take measures and initiatives to improve .

Regularly review customer complaints approaching complainant personally where required to insure prompt resolution.

Maintain all statutory and control for the business process.

Build and maintain affective communication with relevant teams and units to ensure frre flow of information, ideas and feedback. Silk Bank:

Assistant Relationship Manager (1st Nov . 2019 To 30 TH

April . 2020)

Major responsibilities include:

Provide hands on relationship management to ensure effective and timely delivery of the bank’s service/ products to the customers of the overall division.

Identify Targets Customers segments within each catchment area.

Implement and maintain complete control aspects i.e. documentation, periodical customer visits/call reports, expires on monthly manner in order to monitor the assigned portfolio.

Deliver the Revenue and balance sheet targets assign.

Regularly review customer complaints approaching complainant personally where required to insure prompt resolution. Dubai Islamic Bank:

Financial Consultant ( 18 Apr. 2018 to 31 Oct 2019) Major responsibilities include:

Deliver the Revenue and balance sheet targets assign.

Identify Targets Customers segments within each catchment area.

Rapidly grow customer base and business from branches

Identify and implements action plans in branches for achieving business growth objectives and targets

Manage the profitability of product portfolios and customers

Manage the costs of running the business

Provide hands on relationship management to ensure effective and timely delivery of the bank’s service/ products to the customers of the overall division

Implement and maintain complete control aspects i.e. documentation, periodical customer visits/call reports, expires on monthly manner in order to monitor the assigned portfolio effectively.

Ensure high performance culture and delivery of professional and quality of customer service

Continuously monitor customer satisfaction and take measures and initiatives to improve .

Regularly review customer complaints approaching complainant personally where required to insure prompt resolution.

Maintain all statutory and control for the business process.

Build and maintain affective communication with relevant teams and units to ensure frre flow of information, ideas and feedback.

IBRAHIM ELECTRONICS

BRANCH MANAGER (june2016 to April 2018)

HP documents verification as per company SOPs

Sale target Achievement assigned by the management every month

HP recovery through strong follow up which is sold on credit as per company SOP

Ordering and inventory Management

New Channel Identification for smooth transaction and insure company risks are At the minimum side

Display Maintenance and Discipline

Merchandising / Display Handling

Customer Services

Assets and Expense Controls

Security Controls

Execution of Marketing Activities

Dawlance (United Sales (Pvt) Limited):

Credit & Recovery Officer (April, 2012 to May 31st 2016) Major responsibilities include:

Walk in Customer Management, Credit Management, Walk in Customer Investigation and walk in customer recovery, Legal recovery through police station $ Lawyers.

Corporate Sales & Recovery in different institutions like PTV Islamabad & Peshawar center w3and also AJK TV Muzaffarabad, Radio Pakistan Islamabad, Civil Aviation Authority Islamabad and Peshawar. Attock Refinery Ltd, Daily Jang Group Rawalpindi, Pakistan Agriculture Research Council (PARC), National Agriculture Research Council (NARC), Shalimar Recording & Broad costing Corporation (SRBC)

Prepare and implement daily market visit and route riding plans.

Develop and strengthen relationship with existing and potential dealers.

Responsible for ensuring proper merchandising of products in the outlets.

Verification of promos runs by company in market and institutions.

Arrange the exhibition/display of products in institutions at Rawalpindi, Islamabad and Peshawar as per company’s instruction and institutions customers demand and meet sales target per month and also per annum.

Visit to corporate for raising the sales and collection.

Explore new business opportunities. Bank Alfalah Limited: Legal Recover Officer (Feb. 2011 to April-2012)

Major responsibilities include:

Call to customer’s for their dues against Credit Card Bill.

Visit to customer’s residence/office for collecting payment.

Deposit payments into bank.

To send legal notices to default customers.

Askari Bank Limited:

Collection Officer (March 2007---Sep2010)

Major responsibilities include:

Call to customer’s for their dues against Credit Card Bill.

Visit to customer’s residence/office for collecting payment. Deposit payments into bank.

Participate in two days training session on Presentation Skills in Askari Training Center. COMPUTER SKILLS:

Microsoft Office

Have experience in handling the latest version of Microsoft Windows and working in Microsoft Office (Word, Excel, and Power point & Access) PERSONAL:

Father’s Name: Noor Din

Date of Birth: March 01, 1979

C.N.I.C. # 37405-2421445-9

Marital Status: Married

Nationality: Pakistani

Domicile:

Punjab

REFERENCES:

Reference will be furnished on demand



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