Brianna Lovette

To provide excellent service and attain longevity at an organization where I can grow professionally

Lancaster, CA 93535

adz548@r.postjobfree.com

+1-661-***-****

Hard-working professional with 7 months of experience and a proven knowledge of Aiming to leverage my skills to successfully fill the Team Member role at your company. Authorized to work in the US for any employer

Work Experience

Hostess

IHOP - Sacramento, CA

September 2021 to March 2022

• Supported servers and bussers through high-volume shifts with food running and table clearing.

• Processed phone and online orders, keeping food hot and fresh until picked up

• Adhered to sanitation and safety control policies to protect establishment and patrons.

• Reviewed work procedures and operational problems, determining ways to improve service.

• Maintained clean and neat workplace and dining room area.

• Helped FOH team members, maintaining positive working relationships.

• Answered phone calls to take reservations and address guests questions and concerns.

• Delivered and refill beverages and address request for extra condiments and place settings.

• Communicated with tact Diplomacy to Resolve guest dissatisfaction.

• Engaged with guests To maximize satisfaction with food and service.

• Assisted in serving guests for parties And special functions.

• Conversed With members and guests In outgoing and friendly manner.

• Distributed, collected and organized printed menu’s.

• Monitored Cleanliness Of common areas and dining rooms to maintain neat and welcoming in establishment.

• Greeted patrons and Coordinated table assignments to meet party preferences in requests

• Presented positive first impression of establishments High standards by delivering exceptional service.

• Informed guests of food and drink specials, Fostering smooth Handoff to service staff.

• Communicated with patrons To record reservation data into company management system.

• Managed telephone and Internet takeout orders and Coordinated Handoff For delivery orders with third-party Drivers.

• Observed Guest needs Throughout dining experience, Driving high quality service.

• Stock service areas with supplies to deliver faster service to guests.

• Helped bus tables and ran food patrons During high-volume periods.

• Closed out podium at end of shift and maintained order in organization.

• Escorted Guests to proper tables Or offered open seating options and bar and patio areas.

• Observed food handling and Sanitation requirements to reduce risks.

• Monitored restaurant activity To determine seating and dining flow.

• Remedied Guest’s complaints and escalated Serious issues to Restaurant Manager for prompt Resolution.

• Prepared cash receipts after close, facilitating bank deposits.

• Answered phones

• Recorded reservations

• Greeted and seated guests

• Accommodated and managed large parties

• Took customers' orders

• Resolved customer issues

• Helped bus tables

• Monitored training of new employees

Education

High school or equivalent in N/A

Chowchilla High School - Chowchilla, CA

August 2017 to June 2018

Skills

• English

• Restaurant experience

• Customer support

• Cash handling

• Customer service

• Organizational skills

• Babysitting

• Communication skills

• Microsoft Word

• Food service

• Restaurant management

• Cleaning

• Bussing

• Time management

• Host/hostess experience

• Event planning

• Kitchen Experience

• Food Preparation

• Serving Experience

• Guest Services

• Food Handling

• Catering

• Retail Sales

• Hotel experience

• Cooking

• Google Docs

• Human resources

• Windows

• Janitorial experience

• Sales

• Hospitality

• Basic math

• Sanitation

• Typing

Additional Information

IHOP Restaurant Phone number : +1-916-***-****

Toby IHOP Manager : 530-***-****

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