Customer Service Store Manager
Resume:
Lori Oconnell
Chandler, AZ *****
********@*****.***
Customer service minded professional with a special focus in inventory and quality management. Excellent ability to drive team results through coaching, training, and collaboration. Work Experience
Freelance Advisor
Chandler, AZ
May 2023 to Present
Help and advise local restaurants in building their business. Head Server/ Lead Bar/FOH Manager
Chop Steakhouse and Bar - Chandler, AZ
October 2020 to May 2023
• Created, executed and trained all bar staff regarding new drinks and recipes.
• Plan front end department staffing needs, including hiring, training, coaching, and disciplinary action as required
• Responsible for managing liquor inventory, balancing between demand while avoiding surplus
• Provide excellent customer service and resolve customer escalations while maintaining a professional demeanor
• Developed creative solutions to staffing shortage to retain top talent and prevent burn out
• Ensure total compliance with all alcohol service policies
• Developed rapport with all vendors ensuring we received the best deals on new and existing products.
• Obtained Arizona Food Handlers Card as well as Title IV Liquor License Head Server / Bartender/ Head Trainer
Chart House - Scottsdale, AZ
June 2019 to October 2020
• Partner with Chef to plan and coordinate weekly menu specials, ensure all servers are promoting specials to drive sales
• Executed and promoted the policies and procedures to best represent our brand.
• Demonstrated the ability to work in a fast paced and demanding environment without sacrificing customer service
• Sanitized and prepared the restaurant to re-open during the pandemic according to CDC guidelines. Manager / Bartender
Four - Winds
February 2014 to May 2019
• Accountable for developing staffing plans and properly forecasting changes due to business fluctuations
• Recognized for increasing revenue through developing and marketing special promotions
• Reported monthly sales trends to senior leadership, including recommendations for responding to market trends
• Worked under extremely stressful situations both solely and with staff during peak business hours. Store Manager
Gap
· Promoted to store manager after demonstrating company values and driving sales through advancing product knowledge and providing exceptional customer service Education
Brookdale Community College
Skills
• Customer Service
Department Budget Management
Team Building
Resource Planning/Scheduling
Excellent Written & Verbal Communication
Solution Oriented
• Cost Management
• Quality Management
• Restaurant Management
• Project Management
• Forecasting
• Strategic Planning
• Process Improvement
• Bartending
• Change Management
• Management
• Team Management
• Catering
• Restaurant experience
• Cooking
• Food preparation
• Micros POS
• Aloha POS
• Inventory control
• Serving
• Food safety
• Culinary experience
• Profit & Loss
• Pricing
Certifications and Licenses
Food Handler Certification
TABC Certified
Bartender License
Assessments
Food service: Customer situations — Proficient
April 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Bartending — Proficient
May 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Bartending — Proficient
September 2019
Understanding, pouring, and mixing drink orders
Full results: Proficient
Work style: Reliability — Completed
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Food safety — Proficient
May 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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