Professional Summary

An Instructional Designer with expertise in technical writing

and facilitation. Driven by solving complex problems into effective training solutions. A proven track record in developing creative and innovative instructor-led and virtual-led training programs and curriculum.

Work History

Customize Training Solutions, Memphis, TN

February 2022 – To Present

Instructional Designer, Consultant

Design and develop engaging, innovative, and effective training programs and products. Develop SAP software system and job-related task documentation. Develop Instructor Led Training (ILT), Virtual Instructor Led Training

(VILT), and blended learning solutions.

Cybermedia Technologies (CTEC) Remote

December 2020 – February 2022

Senior Instructional Systems Designer

Partnered with the Defense Acquisitions University (DAU) learning science application center to design, develop, deliver, and deploy high-quality learning assets. Led and managed the ISD team on the analysis, design,

development, implementation, and evaluation process of the project. Mentored ISDs on analysis process, creating learning objectives, and storyboarding. Collaborated with developers and quality analyst to comply with DAU and CTEC guidelines.

International Paper, Memphis, TN

June 2019 – June 2020

Enterprise Learning System Analyst

Developed an online training program to replace traveling on-site during the pandemic. Developed eLearning modules and uploaded to LCMS Premier and MyLearning systems. Facilitated training to global developers to design eLearning modules on LCMS Premier.

Enclara Pharmacia, Memphis, TN

October 2018 – April 2019

Instructional Designer

TONIA WALK HOWELL

INSTRUCTIONAL DESIGNER

6160 Bending River Cove

Memphis, TN

901-***-****

adz53j@r.postjobfree.com

https://thwll12.github.io/portfolio/

EDUCATION

Bachelor of Arts (B.A.) LeMoyne

Owen College

KEY SKILLS

• Articulate Storyline 360/Rise

• Captivate

• Camtasia

• Curriculum Development

• SCRUM AGILE

• Project Management

• Change Management

• Technical Writing

• ATD Virtual Training &

Facilitation Certificate

AWARD

• Society of Human Resources

Memphis Chapter (SHRM),

Best of Memphis HR Award

for Catherine’s Career

Development Training

Program

Performed an analysis to identify employee’s performance and business goals. Mapped the behaviors to change and designed learning assets to improve performance and/or skill sets. Partnered with the following business SMEs: Pharmacists, Technician Specialists, and managers to build a training career program to meet industry compliance regarding patient prescriptions. Created an internal Pharmacist Technician Certification Board (PTCB) training program for employee sponsored candidates for the PTCB certification exam. Researched and developed a training program to support the HR initiative to PTCB certify employees in order to retain talent within the organization.

FedEx World Tech Center, Memphis, TN

January 2018 – September 2018

Technical Writer

Designed info maps using Adobe Photoshop to explain fundamental control designs. Partnered with engineers to validate user stories and test cases for the documentation process. Quickly learned job-related process steps in an upgraded SAP system. Tested and performed various job tasks and accurately updated the technical training user guides and job aids. Wrote and published released system enhancement notes of updates and revisions. Customize Training Solutions, Memphis, TN

December 2016 – January 2018

Instructional Designer, Consultant

Design and develop eLearning, videos, and microlearning assets. Wrote storyboards, scripts, and created video simulations. Conducted needs assessments for all learning assets. Created learning objectives from the needs assessments. Used various learning methodologies applicable to the goal of the learning project. Facilitated system training, worked with engineers, and captured user stories to develop job-related task processes. FedEx Global Securities, Memphis, TN

March 2016 – November 2016

Instructional Designer, Consultant

Designed customized training materials for the SAP software system. Used Agile Scrum methodology to develop the training program. Tested user stories to verify accurate functionality. Applied user stories to document the process steps to create leader guides, user guides, reference guides, video simulations, quick start guides, and job aids. Partnered with Lead Investigators and SMEs to develop storyboards for eLearning modules. Wrote and published release notes in Adobe PageMaker to communicate new system enhancements. Cornerstone, Memphis, TN; July 2015 – March 2016

Instructional Designer

Created software technical writing documentation. Delivered Agile development stages to introduce the prototype of new software in regularly scheduled forums to communicate project updates. Documented job-related task processes in the enterprise-wide Intermodal Transportation Management System (TMS) for internal employees and carriers. Tested system processes with Business Analyst and the IT team. Developed Camtasia video simulations, job aids, user guides, quick reference guides and workbooks around the framework of existing SOPs. Facilitated training sessions for internal employees.

Nike, Inc., Memphis, TN; July 2014 – April 1015

Instructional Designer, Consultant

Created FastTrack/Camtasia video simulations, user guides, leader guides, quick start guides, and job aids for DC3 operational projects. Developed storyboards for video scripts, microlearning and PowerPoint training assets. Partnered with learning architects to complete the storyboard development of eLearning training modules. Partnered with QA to validate content and to edit change requests from SMEs to ensure agreed upon measures met learning objectives. Performed final reviews of deliverables. Facilitated training to lead specialist. First Data, Memphis, TN; July 2009 – July 2014

Sr Training Specialist/Project Manager

Supported four remote Implementation and Sales teams and facilitated on-site software system training. Led cross-functional teams and implemented and delivered Human Resources Top 5 sales training initiatives which included: implementing a new LMS, an external website, a Prepaid newsletter, a SharePoint repository, and a company-wide training program. Created technical training manuals using FrameMaker.

Fred’s Inc.; Memphis TN; February 2008 - August 2008 Training Manager

Partnered with HR team leaders and led a cross-functional team to drive the implementation of the Career Development sales curriculum for Buyers. Developed streamlined processes that reduced operational expenses for the business. Facilitated new hire onboarding training sessions. Catherines' Plus Size Retail Corporation, Charming Shoppes; Memphis, TN The company relocated in February 2008

Training Manager 2007 - 2008 (promoted)

Instructional Designer 2006-2007

Partnered with VP of Human Resources and developed an award-winning sales career training and development program. The training program consisted of thirty courses that included case studies for on-the-job training, instruction-led training, coaching/mentoring to meet organizational objectives, address performance gaps, and built bench strength. Education

B.A. English Literature, LeMoyne-Owen College

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