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YAVIN BAMNOLKAR

*** ********* ****** • Fort Wayne, IN 46808

adz532@r.postjobfree.com • Cell: 260-***-****

RESTAURANT & OPERATIONS MANAGEMENT, TRANSITION & CONSULTING PROFILE Multifaceted global career with track record of success coordinating with high profile client corporations Seasoned Project Lead with expertise consulting with client corporations and leading large operations teams to deliver cost-cutting, revenue-generating business transformation results in competitive industries. Orchestrate end-to-end operations to include requirements definition, program analysis, and process mapping to secure lasting results for closing performance gaps and optimizing company performance metrics. Accessible, focused communicator coordinating with key stakeholders and decision-makers to meet goals. Hands-on leader guiding administrative processes spanning budgets, logistics, long- and short-range planning, and general team supervision. CORE COMPETENCIES:

• Restaurant Owner

• Client Consultations & Advising

• Full Life Cycle Project Management

• Business Process Operations Analysis

• Quality Control / Data Assessment

• Process Re-engineering / Consulting

• Restaurant Management

• Operations Management & Coordination

• Business Transformation

• Workforce, Staffing, and Labor Management

• Performance Enhancements

• Customer Program Coordination

PROFESSIONAL EXPERIENCE

RESTAURANT OWNER AND MANAGER, INDIANA JUNE 2016 TO APRIL 2020 Overseeing employees who work at the restaurant, maintaining and managing inventory, planning and managing daily operations, hiring employees, ensuring that the staff meets all food safety and health regulations, managing staffing issues, handling payroll, managing the budget of the facility, approving restaurant's menu and updates, interacting with the guests and requesting feedback from guests. TELEPERFORMANCE, Fort Wayne, Indiana

Director, Business Transformation / Project Lead & Manager, 6/2012 to 3/2023 Advanced through positions of increasing scope for $1B global consulting company providing leadership in business process outsourcing and operations for high profile client corporations. Consult with client companies on end-to-end project stages from concept through completion. Identify project and program needs, define requirements and budgets, create timelines and plans, source teams and support staff, and manage reporting activities on multiple high-value projects for international clients. Conduct operational analysis on multiple factors to include process mapping, documentation, project design, migration planning, and program implementation; identify KPIs and areas of improvement; and provide recommendations to align processes with goals, timelines, and budgets. YAVIN BAMNOLKAR

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Key Client and Projects (Director - Business Transformation):

TEAMHealth Intelenet - U.S. (10/’16 till date) - Managing a team of up to 20 Medical Coders. Align metrics with targets, ensure complete customer satisfaction, and reduced variance in product delivery to realize attainment of quality standards and client performance goals.

Digicel - Jamaica (3/’16 to 9/’16) - Conducting due diligence for Operations and HR functions across 23 markets in Caribbean and Central America, develop a Target Operating Model to reduce cost, increase productivity, efficiency in reporting and overall performance.

Intelenet - U.S. (7/’15 to 2/’16) - Lead Operations Improvement Projects to increase efficiency, obtain strategic objectives and organizational goals and mitigate risks for all leading Americas clients such as Orbitz, AMEX, American Airlines, Extended Stay America and TransUnion.

SIRVA - U.S. (2/’13 to 6/’15): Provided operational consulting and business transformation expertise to support cost-cutting offshore job migration process; presently improving client processes to increase productivity and efficiency in reporting and overall performance.

Intelenet - U.S. (6/’12 to 1/’13): Implemented strategies to assesses internal performance of Finance, Operations, HR, and IT for creating performance-based CEO Dashboard for regions across America, Guatemala, Philippines, and India; reduced report turnaround times. INTELENET GLOBAL SERVICES PVT. LTD.

Designation - Manager - Operations, Consulting and Business Transformation, From 4/2007 to 5/2012

Key Client Projects:

TravelClick - U.S. (3/’11 to 12/’11): Improved processes through implementing re-engineering programs for client operations in the US and Spain; increased client organization efficiency by 25%, reduced product delivery time, and secured $300K cost savings following acquisition of another company by client corporation.

RMIC - U.S. (11/’10 to 12/’10): Standardized processes, decreased turn-around time, and supported client company to improve customer satisfaction by conducting thorough root cause analysis, road-mapping, and by closing efficiency gaps for multiple client company processes. Effectively reduced product variance and created uniform customer interaction operations.

Royal Bank of Canada - U.S. (9/’10 to 10/’10 and 1/’11 to 2/’11): Consulted with clients throughout process to identify key metrics, create framework, and implement performance tracking tool designed to improving customer interactions, staffing, forecasting, and scheduling operations. Supported Operational and Quality Dashboard resulting in a <3% defect rate.

ANZ Bank - Australia (10/’07 to 6/’10): Managed Business Transformation project resulting in improved data integrity (100% adherence), enhanced quality control (<5% defect rate), and roughly 4% cost savings for client company. Led operations management progress across key metrics in IT, Risk & Quality Assurance, Labor Management, Forecasting and Scheduling.

Barclays - U.K. (4/’07 to 9/’07): Spearheaded operations for transition teams (~300 staff members) to implement Six Sigma-based DMAIC methodologies and stabilization processes to control cost and resources during offshore migration. Reduced product delivery variance, improved customer service through standardization, and secured ~30-40% in labor cost savings for client.

INTELENET GLOBAL SERVICES PVT. LTD.

Designation – Team Manager - Operations, From 9/2004 to 3/2007 Key Client and Projects:

HSBC - U.S. (9/’04 to 3/’07): Supported senior manager during project coordination phases for back office data and inbound recovery voice project. Aligned metrics with targets, ensured complete customer satisfaction, and reduced variance in product delivery to realize attainment of quality standards and client performance goals. o Provided overall leadership on an operational and administrative level in order to streamline processes, mitigate risk, and control cost.

INTELENET GLOBAL SERVICES PVT. LTD.

Key Client and Projects (Team Leader / Customer Service Representative - Operations): Team Leader: From 11/2002 to 08/2004

Customer Service Representative: From 4/2002 to 8/2004 Additional experience with Intelenet Global Services working with clients, including with HSBC as Team Leader on Back Office Data Project and as a Customer Service Executive on Credit Card Collections Operations.

GLOBAL TELESYSTEMS LTD.

Customer Service Representative: From 6/2001 to 3/2002 Additional experience with Intelenet Global Services working with clients, including with HSBC as Team Leader on Back Office Data Project and as a Customer Service Executive on Credit Card Collections project as well as working on a Credit Card Sales Project with Providian (Global Telesystems Limited). TECHNICAL PROFICIENCIES

Software: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) EDUCATION AND CREDENTIALS

Masters in Physics (2000) NATIONAL COLLEGE, Mumbai, India Certification: Project Management Certification COPC Certification

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